VIP/VIP+ New and Improved VIP Package - Page 84

trickytree · 04-04-2011, 11:53

I wouldn't mind a copy and paste of 'we are no longer looking at the VIP packages' as it would at least answer my main question but she didn't even mention it in any of the standard answers.
I won't hold my breath for the special offers but hopefully when they finally do arrive I will not be disappointed.

Cozzy · 04-04-2011, 13:08

IMHO ... generic or not reply ... this reply is simply not good enough and does not even address the concerns raised regarding VIP package revamp.

If your reading this VM .. IT ISNT GOOD ENOUGH .. you have had more than enough time to get new package offers sorted and advertised.

What you did last year with the introduction of VIP50 and free HD inclusion was a good start but it has not covered the major concern that the VIP packages are constantly falling behind and never updated with the introduction of new technologies such as faster broadband and new set top boxes.

If you dont do something very soon this customer for one will be voteing with his pocket and feet and taking my business elsewhere.

all thumbs down out of 10 for VM

jpa · 04-04-2011, 15:12

It seems that loads of people got the "copy and paste " email this morning , mine came at 6.45 am as well. this is the email i got:-

Thank you for reaching out to us, we always appreciate receiving feedback from our customers. Thank you also for your specific interest in our new Tivo product.
Please let me assure you that we have given a lot of thought to how we price Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for Â£50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order.
If you have registered your interest in Tivo online, we will shortly be emailing you to let you know that our pre-sale window for the 1Tb box is open, during which you can order Tivo in advance of it going on sale to new customers. At that time, we will also be communicating some special offers available only to our existing customers, including our VIP customers.

same as all the other people got or what!!!!!!
Has to be a good offer to make me go for the 1tb TIVO!!!!

Firmsky · 04-04-2011, 15:53

If virgin don't offer VIP 50's a better deal with TiVo I'm afraid I will be taking my tv viewing back to Sky. Sky have offered me half price subs for a year and a 1TB box for Â£149.99 with a self install, I don't mind paying my current sub to Virgin as long as they show me they value my custom. If not I'll move, simple as. I don't hold loyalty to any provider and will go the way which is best for my wallet. I would miss VOD but as I have a PS3 I can stream most of of the catch up that I watch anyhow, plus if I get Sky I can use my magic eye again that I previously used.

I'll make up my mind on the 11th but I hope Virgin comes up with a better offer for their supposed number one customers!

trickytree · 05-04-2011, 10:55

News for us VIP50 folk as posted in the Tivo Thread 2

Quote:

Originally Posted by Digital Fanatic

ok, quick update guys.....

some of you will get an email to book online and some will be directed to a special pre-sales orderline, this is because some of you have complicated billing arrangements!

Install is free in April, so you are getting that knocked off.

VIP's (50 & 100 only)are getting the TiVo monthly charge waived. It will appear on the bill, but you will get a bigger discount to cover.

now stop moaning!!!!!

There is also more deals around additonal outlets, but you'll need to speak to sales or see this in the ordering process online

dazed&confused · 05-04-2011, 11:58

Just had my first bill as a VIP50 customer

This shows the additional Â£7.00 for SkyHD which I thought that was waived for VIP50.

Was it only for a fixed period, or is it included in the murky black hole that is Discounts??
Total Bill (for the month only was Â£109.45, included 1 additional V+HD box and caller display)?

Should this reduce with a Tivo box replacing one of the existing V+HD boxes
Many thanks

Digital Fanatic · 05-04-2011, 12:18

Quote:

Originally Posted by dazed&confused

Just had my first bill as a VIP50 customer

This shows the additional Â£7.00 for SkyHD which I thought that was waived for VIP50.

Was it only for a fixed period, or is it included in the murky black hole that is Discounts??
Total Bill (for the month only was Â£109.45, included 1 additional V+HD box and caller display)?

Should this reduce with a Tivo box replacing one of the existing V+HD boxes
Many thanks

it has to be billed (to pay Sky), but will be in your discount from VM.

dazed&confused · 05-04-2011, 19:15

Thanks DF

Miyke · 05-04-2011, 23:13

I have been on VIP50 for a few years now and note from Virgin website that this includes V+ HD Box, plus an extra V HD box! Silly question can someone confirm that the extra V HD box is able to broadcast HD programes?!!!!

I only ask because I have V+ HD Box but 2nd box is normal cable box, am I not entitled to have the V HD Box?

BenMcr · 05-04-2011, 23:27

Quote:

Originally Posted by Miyke

am I not entitled to have the V HD Box?

Yes, if you want it.

The package change wasn't retrospective, but you can swap the SD box for the V HD if you want. There would be a Â£20 Delivery fee to do so

i love virgin · 06-04-2011, 02:47

im on VIP50 and have SD boxes in both of our bedrooms but will be getting Tivo so what will happen to the V+ HD box that we use in our living room? can that be used in one of our bedrooms and get rid of the SD box in that room?

or will the V+ be taken away?

jb66 · 06-04-2011, 08:51

You tell the call center which box you want removed, from experience the call centre usually picks the oldest box to be removed

fixerman · 06-04-2011, 08:52

Quote:

Originally Posted by i love virgin

im on VIP50 and have SD boxes in both of our bedrooms but will be getting Tivo so what will happen to the V+ HD box that we use in our living room? can that be used in one of our bedrooms and get rid of the SD box in that room?

or will the V+ be taken away?

As far as I know you can use your existing V+ to replace an existing SD box at no extra charge. I am in the same situation as you, so when I get the TiVo I will be doing that.

kgollop · 06-04-2011, 09:03

Quote:

Originally Posted by fixerman

As far as I know you can use your existing V+ to replace an existing SD box at no extra charge. I am in the same situation as you, so when I get the TiVo I will be doing that.

An interesting decision for me then. I have a V-HD in the bedroom and the SA V+ in the living room. To be honest I think I'm probably better off keeping the V-HD on the 2nd box as I think the SA is on its last legs. Is the V-HD likely to be able to view the recordings on the TIVO long term?

Gill72 · 06-04-2011, 09:25

Hi. I am currently on VIP 20. I pre-registered for TIVO and received the same email as everyone else last week. Could someone tell me if I upgrade to VIP 50 when I order the TIVO, will I get the Â£3 a month charge waived, or is it just people who are currently on VIP 50 or 100 who will get it waived each month? I also want to change my SD box that I have in another room, to the V+ box I currently have so hopefully that can be done with no extra charge? Thanks.