V+ Swap Box - Page 3

jb66 · 05-04-2011, 21:59

In your face masque whoop whoop lol

Peter_ · 05-04-2011, 22:19

Quote:

Originally Posted by jb66

In your face masque whoop whoop lol

I knew if the was something different that Spiderplant would come up with the goods as this is his speciality so good on him as the thing with the FDT is that the agent has to follow it and that includes telling them to contact 2nd line who will give appropriate advice.

I am glad that they cannot install such a tool for broadband as it would not work as it would end up just fobbing people off rather than sorting out the issue.

DJ Dave · 05-04-2011, 22:20

so should I say about a ticket? or should I just get back on the phone tomoz and say again the red button is not working on the box?

Peter_ · 05-04-2011, 22:22

Quote:

Originally Posted by DJ Dave

so should I say about a ticket? or should I just get back on the phone tomoz and say again the red button is not working on the box?

Follow Spiderplants advice but call tomorrow from 0800 as you should get a UK agent.

DJ Dave · 05-04-2011, 23:28

0800 number? i just call 150 at the moe

Peter_ · 05-04-2011, 23:29

Quote:

Originally Posted by DJ Dave

0800 number? i just call 150 at the moe

151 for faults.

Skie · 06-04-2011, 00:03

In his own way, he means call at 8am :p

Peter_ · 06-04-2011, 00:04

Quote:

Originally Posted by Skie

In his own way, he means call at 8am :p

I missed that.

DJ Dave · 06-04-2011, 13:56

Ok this is doing my head in now, just rang 151 and the guy I spoke to said he can do a test from their end to see if the box is working for BBCi etc and he said it was working fine (must have been some fast test as he was talking to me the whole time) he said it was the remote, I told him the remote works fine and he said yeah but the red button has broke on it so I'll send you a new remote in 7 days.

It is getting to be a joke now.

Digital Fanatic · 06-04-2011, 14:10

Quote:

Originally Posted by spiderplant

It's ticket 1049577, and it does say the box should be swapped.

(Just for the record, the FDT doesn't help with this one - it just refers to second line)

Cheers SP

---------- Post added at 13:10 ---------- Previous post was at 13:09 ----------

Quote:

Originally Posted by DJ Dave

Ok this is doing my head in now, just rang 151 and the guy I spoke to said he can do a test from their end to see if the box is working for BBCi etc and he said it was working fine (must have been some fast test as he was talking to me the whole time) he said it was the remote, I told him the remote works fine and he said yeah but the red button has broke on it so I'll send you a new remote in 7 days.

It is getting to be a joke now.

Dave, can I suggest you post on our Community Forum (via My VM ) with the remedy reference 1049577, one of our 2nd line guys will book you in.

DJ Dave · 06-04-2011, 14:16

ta Digital Fanatic you sound like you know what your doing, (unlike some) I could not believe it when the woman told me to use SKY instead!

Digital Fanatic · 06-04-2011, 14:21

Quote:

Originally Posted by DJ Dave

ta Digital Fanatic you sound like you know what your doing, (unlike some) I could not believe it when the woman told me to use SKY instead!

that is poor.. sorry about that. The guys on 2nd line will check that reference and book a tech no problem.

DJ Dave · 06-04-2011, 14:43

sorry sound like I'm going on a bit, but have just been told over on the VM Community I have to wait until July.

jb66 · 06-04-2011, 15:00

Lol, I'd be speaking to the folk at thinking of leaving us dept

Digital Fanatic · 06-04-2011, 17:38

Quote:

Originally Posted by DJ Dave

sorry sound like I'm going on a bit, but have just been told over on the VM Community I have to wait until July.

It clearly states to offer a box swap if the customer requests it. Can you post back and advise them to check the details of the ticket and you'd like a box swap.

EDIT: I see you have requested already... they should be able to arrange it, just be firm, but polite