TiVo General TiVo Discussion Part 2 - Page 16

devilincarnate · 05-04-2011, 17:03

Quote:

Originally Posted by duklaprague

Don't emails count as 'being contacted'?

I thought this wasn't confusing!

Yes it may be confusing but what you have to realise is that dates can move for release, As this has happened to other tech and also other items.
So I understand where you are coming from and also I understand that it can be frustrating for all when they want something.

ottoni · 05-04-2011, 17:06

Getting so close now, can't wait for the tivo to be ordered! god we've all waited long enough haven't we all?

duklaprague · 05-04-2011, 17:36

Quote:

Originally Posted by devilincarnate

Yes it may be confusing but what you have to realise is that dates can move for release, As this has happened to other tech and also other items.
So I understand where you are coming from and also I understand that it can be frustrating for all when they want something.

Sure - that's all fair enough. I was just saying that it had all become a bit confusing.

And I should probably say I wasn't ever complaining - this started with a throwaway post about how I'd rung up for an update on what was going on.

cupcakes aka dd · 05-04-2011, 17:45

If you order online will you be able to check / uncheck for additional boxes you have. I wish to retain my V+ and replace the standard box upstairs with it. Surely all this will be a bit complicated online and I'll have to phone in as suggested.

Peter_ · 05-04-2011, 17:48

Quote:

Originally Posted by cupcakes aka dd

If you order online will you be able to check / uncheck for additional boxes you have. I wish to retain my V+ and replace the standard box upstairs with it. Surely all this will be a bit complicated online and I'll have to phone in as suggested.

I would ring up for that as it will be straightforward enough for them to book especially as it is a manned install, it will be similar to upgrading to a V+ and keeping the original box but without the need to run cabling.

devilincarnate · 05-04-2011, 17:52

Quote:

Originally Posted by duklaprague

Sure - that's all fair enough. I was just saying that it had all become a bit confusing.

And I should probably say I wasn't ever complaining - this started with a throwaway post about how I'd rung up for an update on what was going on.

I did not say that you were complaining? As i stated before it has become confusing the way that they have gone about?

duklaprague · 05-04-2011, 17:53

And there is the problem of making sure you've watched everything on the V+ box when they come to replace it...

BenJSmyth · 05-04-2011, 18:00

If you have recorded everything in HD it shouldn't take too long to watch it all with it having such a small hard drive

muppetman11 · 05-04-2011, 18:02

Quote:

Originally Posted by BenJSmyth

If you have recorded everything in HD it shouldn't take too long to watch it all with it having such a small hard drive

Ooh mines bigger than yours LOL

BenJSmyth · 05-04-2011, 18:04

Quote:

Originally Posted by muppetman11

Ooh mines bigger than yours LOL

Peter_ · 05-04-2011, 18:05

Quote:

Originally Posted by muppetman11

Ooh mines bigger than yours LOL

Is it a 2.5" or a 3.5".

cupcakes aka dd · 05-04-2011, 18:06

Quote:

Originally Posted by Masque

I would ring up for that as it will be straightforward enough for them to book especially as it is a manned install, it will be similar to upgrading to a V+ and keeping the original box but without the need to run cabling.

Let me get this right.

Order the Tivo online then phone CS to adjust my bill. Surely I'll just swap the boxes and give the standard box to the engi when he installs my tivo.

Peter_ · 05-04-2011, 18:08

Quote:

Originally Posted by cupcakes aka dd

Let me get this right.

Order the Tivo online then phone CS to adjust my bill. Surely I'll just swap the boxes and give the standard box to the engi when he installs my tivo.

You said that you were unsure so a simple phone call would make sure everything is correct.

The engineer can swap the boxes on the day of install if you want him to as that is what he will be there for.

howardmicks · 05-04-2011, 18:09

Great news,Looks like vm have listened to there customers again and will hopefully see there rewards.Lets hope thats not all they have been listening to and finallly see some new channels (especially HD) to back it,If you check out all reviews so far they make reference to less channels compared to sky.

BenMcr · 05-04-2011, 18:09

Quote:

Originally Posted by cupcakes aka dd

Order the Tivo online then phone CS to adjust my bill. Surely I'll just swap the boxes and give the standard box to the engi when he installs my tivo.

Actually best bet will be to tell the person you are ordering TiVo with which box you want to replace, otherwise the TiVo codes will end up on the wrong Smartcard.

The Tech will then know which box to swap out based on the Smartcard and what you tell them