125M : Vmng300

[Peter_]

Originally Posted by Skie

We know VM want everyone on the SH, warts and all, but you said "the VMNG300 is not suitable for the higher tiers above 50Mb".

When (if?) VM change how many channels 100meg uses then VMNG300's on it will need replacing (or will they just bond to the 4 and ignore the others?) and VM will send out a superhub. Hopefully by that time the SH will be in a state where it actually works for everyone.

The VMNG300 is no longer exists as a product so any arguments over it merits is a bit like comparing vinyl to a cd.

[bonjan]

Well, I sorry but I must politely disagree with you.

When the technicians came to my house to install the superhub, I told them to go away and avoid coming back without a modem.

I got a call from somebody at VM, who told me that I would indeed get a modem as I was told when I signed up with VM, but that I should allow the installers to do their job before. Installers came back on the same day after lunch, and installed the service and the superhub.

I called cancellations department, and offered them to give me a modem before asking for it to another ISP (and leaving VM for free during my 28 first days). The discussion was not about me running a superhub or the modem, the discussion was about who would provide me a modem. They got the point.

4 days later, I got a technician at my house who left a box with me. Inside the box was, indeed, a VMNG300. Weird to send a technician to give a box, they could either install it or just post it. Anyway, that was 1 week ago. The VMNG300 exists, and I can upload a picture of a brand new one for those who say the opposite.

Call cancellations and complain. I was 100% serious about leaving VM if they didn't provide me with a modem, since I explicitly called them before the installation and while signing up to doublecheck that.

Masque, you might not be able to provide us VMNG300, but cancellations can, and they're doing it.

[jb66]

No what you got was an old modem that was obviously rattling around someones van. Cancellations have spoke to the area manager and he will have asked all the techs to check there van for an old vmg300.

[bonjan]

I was told that it would be sent from the CEO's office, where they had some stock of it, hence the reason that I'd need to wait for it for four days.

If they would have had it lying on the van, they would have installed it on the very same day they came first, after I asked them to leave my house.

Furthermore, other users are reporting receiving VMNG300s in different posts these days, so unless installer van's are surprisingly large, I tend to believe that they're not lying to me, and that they're indeed sending them from the CEO's office. This very same history has been reported by others too.

[jb66]

There are loads of installers vans, not just one big one.

I had one in my van untill last week. I've heard a few folk lucky enough to get one from CEO office, not sure why a tech delivered it thats why I believe the manager of your area managed to get one from another tech.

[bonjan]

Hi jb66, thanks for the feedback. I was told that VMNG300 were not self installable, hence a technician delivering it to me. Maybe he was supposed to install it too, but I'm fine with doing that myself.

Several people (including me) are reporting getting a VMNG300 from CEO's office, but it's good to know that some of you still have / had some VMNG300s around.

When I ordered VM online, I unselected the "superhub" checkbox in the online form. I was not aware of how difficult would be having VM honoring that, but I finally got mine.

I also don't like to ask people to leave my house, and I reckon that it was VMs fault since they didn't report that request to the installers, but I wanted VM to understand that I was not going to accept a sueprhub after unselecting it, calling them to doublecheck that I would get a modem, and calling them again for the same reason two days before the installation date.

Sales people lied to me, and then customer support told me that there was no way of honoring this request and that they didn't know why I was told that I would get a modem, when that was false.

Two weeks of dealing with phone calls and wasting installer's time, when any other cable company in the world would be very happy to provide a cheap modem instead of a more expensive wireless router.

---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------

I forgot to mention:

installers++ for their patience, and for finally bringing me a modem.
technical.support++ for willing to help, and giving me hints on how to get one.
cancellations++ since they did the magic for that to happen.

customer.services-- for lying to me, and then avoiding to help me with their mistake. They were, by far, the most unhelpful.

[jb66]

Why can't virgin just admit they got it wrong, do a mass refurb of old vmg300s and hand them out untill they fix/scrap the pooperdud!

[pip08456]

Originally Posted by jb66

Why can't virgin just admit they got it wrong, do a mass refurb of old vmg300s and hand them out untill they fix/scrap the pooperdud!

Cue Masque, Nopanic and Ben

Originally Posted by bonjan

Hi jb66, thanks for the feedback. I was told that VMNG300 were not self installable, hence a technician delivering it to me. Maybe he was supposed to install it too, but I'm fine with doing that myself.

Several people (including me) are reporting getting a VMNG300 from CEO's office, but it's good to know that some of you still have / had some VMNG300s around.

When I ordered VM online, I unselected the "superhub" checkbox in the online form. I was not aware of how difficult would be having VM honoring that, but I finally got mine.

I also don't like to ask people to leave my house, and I reckon that it was VMs fault since they didn't report that request to the installers, but I wanted VM to understand that I was not going to accept a sueprhub after unselecting it, calling them to doublecheck that I would get a modem, and calling them again for the same reason two days before the installation date.

Sales people lied to me, and then customer support told me that there was no way of honoring this request and that they didn't know why I was told that I would get a modem, when that was false.

Two weeks of dealing with phone calls and wasting installer's time, when any other cable company in the world would be very happy to provide a cheap modem instead of a more expensive wireless router.

---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------

I forgot to mention:

installers++ for their patience, and for finally bringing me a modem.
technical.support++ for willing to help, and giving me hints on how to get one.
cancellations++ since they did the magic for that to happen.

customer.services-- for lying to me, and then avoiding to help me with their mistake. They were, by far, the most unhelpful.

This just highlights what I have said before. Cancellations will do anything in there power to keep you as a customer and earn there commission. Nice one on your persistance. It's a just a shame it gets to that stage when put very simply, it shouldnt have to.

[Chrysalis]

Originally Posted by jb66

Why can't virgin just admit they got it wrong, do a mass refurb of old vmg300s and hand them out untill they fix/scrap the pooperdud!

respect for you, for not towing the company line.

its a simple question many of us are wondering the answer to.

[BenMcr]

Originally Posted by pip08456

Cue Masque, Nopanic and Ben

At this stage, I can't be bothered.

We are going around and around and around on the subject.

Everyone has their own opinion on this, it's not going to change, nor will Virgin's position on what they will supply

[jb66]

There are debatable things like the sa v+ (slow clunky) regular hub (weak wifi) but the superhub is undefendable!!! It's a nightmare to install with half the time laptops needing a windows update or I give them a dongle when on 30meg. Sometimes Weak wifi signals which I don't have time to mess about with and slow speeds for no apparent reason. With the vmg300 I could count on one hand the amount of faulty units i had and Everytime I put it in 50meg easy!

I probably shouldn't say much more on the superhub...

[Chrysalis]

I am considering rolling back to stock firmware (luckily can do this using reset to default setting), the beta firmware I hope doesnt get released in its current state as its even worse. Cannot download anything, cuts out, streams cut out.

Originally Posted by BenMcr

At this stage, I can't be bothered.

We are going around and around and around on the subject.

Everyone has their own opinion on this, it's not going to change, nor will Virgin's position on what they will supply

You are right on this. As the old saying goes "you cant please everybody"

[Chrysalis]

Originally Posted by Slyder

You are right on this. As the old saying goes "you cant please everybody"

there are 2 issues here.

1 - lack of features (which your saying may apply to).
2 - fundamental stability and performance issues, you cant really apply your saying to that.

and VM can please everyone, allowing people to use their own router again with a proper modem would exactly that would it not?