TiVo

[passingbat]

Originally Posted by weemac

I would have said yes a couple of hours ago, but I have just discovered that you can't copy your stored programmes to DVD, and thats a big thing for me, especially when I've just bought myself a new DVD recorder, so I'm struggling to make a decision at the moment, and yes there was also the £40 installation fee, that's also a bit of a put off

You can copy them to DVD, it's just that you have to be playing the programme when recording it.

You can always do it when you're using the TV to watch a DVD or something similar.

[apuk2004]

Hi All,

I've had TV XL and the V+HD since Jan 2011 and love the look of the new TIVO box (i've been on youtube and seen it in action) but i'm wondering what ebay and the other internet apps are like to control with a remote?

My opinion of the email/deal is this..

£149.95 one-off activation fee exclusively for existing customers
£3 additional monthly fee with TV XL
£40 installation fee applies.
TiVo box remains property of Virgin Media

Hmmm, too expensive i reckon.

Throw in SKY ATLANTIC HD, add SKY1 etc to On-Demand and wave the installation fee and we'll talk!

[denphone]

Originally Posted by herby247

EXACTLY!!

DF gets a lot of praise on here, for drip feeding us "inside info", and all the replys are always "it's nothing personal etc etc"!

Bull, this is personal and directed to DF, you SAID the pre regs would get a good deal.

THIS IS NOT A GOOD DEAL!

You lied!

FACT!

Scandalous pricing from VM and they should hang their heads in shame, how they have treated their LOYAL and commited tech savy customers!

P**S POOR, we should have expected it, as it's usually the norm with VM and yet we all gave VM a chance this time, and waited for 4 MONTHS, then we get bumped with almost £200 for a box thats not even ours, and an increase in monthly sub! ABYSMAL!!!!

£100 FREE install, now that would have been a "SPECIAL OFFER", not the garbage they have just offered!

V+ will be adequate till they sort that dick turpin pricing out!

Right first thing first l do not attach any blame to Digital Fantastic for Virgins almighty mess they have got themselves into, but what a shambolic mess they they have made of Tivo since the 1ST of December.
they have treated existing customers who have been very loyal poorly with this fiasco, sometimes l wonder who is running the company as they have to be the biggest bunch of amateurs l have ever known.

[Perfect Choice]

The fundamental issue here is that VM DID offer other new customers (Tivo1 owners) a Tivo with no install fee. I believe that if VM had offered Tivo to all customers with an install fee this BB wouldn't be full of people complianing. Fairness is all is asked for from people who registered back in December. VM have managed to make sure thier most keen/loyal customers are p*ssed off with them! Sack the marketing manager for this policy I would say!

I would have to say after the pre-reg offer expires I expect the full £199 box fee to stay for at least a year and it would seem existing and new customers will pay the same.

[hedgie]

Originally Posted by BenMcr

The name on My VM is only used on My VM as far as I'm aware, it doesn't update the name of the billing account (which is where they would pull the name from for the emails)

Its not a big issue but it seems odd if the billing account is not linked to my My VM especially with the enhanced on line billing function which is really good and surley must be linked to the billing account as it gives payment options

At that price TiVo seems too expensive for me at the moment. Perhaps I will wait six months and try for a retentions deal, you never know.........

---------- Post added at 07:19 ---------- Previous post was at 07:15 ----------

Originally Posted by Dave42

remember you have to pay £20.50 for hd on 2 boxes on sky

My father in law is with Sky, got an decent VM offer in the post with a free 2nd box and free install, told Sky he was going to leave Sky then dropped their price an offered a free 2nd SKy+ HD box.

[DaBoz]

Originally Posted by hedgie

he was going to leave Sky then dropped their price an offered a free 2nd SKy+ HD box.

He was referring to the misleading Sky pricing, which people often miss. You get a free +HD box (as you do when signing up) but you have to pay £10.25 per month per box for the HD channels. otherwise you have a spangly new HD box but SD channels.

I couldn't believe how the sales girl mislead me on the phone as the totted everything up and it was suddenly not the same price as my VM sub, but £10.25 more.

Cheeky, just like the £250 hard disk scandal.

Btw, mate of mine told Sky he just wanted the HD channels, and not the variety pack of SD channels, and after he threatened to leave, they gave it to him, so he pays £10.25 only for his TV sub. Now that's worthwhile!

[BenMcr]

Originally Posted by hedgie

Its not a big issue but it seems odd if the billing account is not linked to my My VM especially with the enhanced on line billing function which is really good and surley must be linked to the billing account as it gives payment options

Yes, but remember the billing account also goes onto a Credit File for proof of payment.

So to change your name you have to prove to Virgin that it is actually your legal name so they send the details to the right file.

The name on My VM is more so that the site says 'Hi <name>' correctly - especially when it comes to the additional accounts which won't have any entry on the billing account

[krazy]

friends of mine on xl all got the dean email and it seems another with their proper name. i pre-registered and havent got any email and im on vip50? maybe i was one of the lucky 1000 after all lol and just havent got a call yet

[hedgie]

Originally Posted by BenMcr

Yes, but remember the billing account also goes onto a Credit File for proof of payment.

So to change your name you have to prove to Virgin that it is actually your legal name so they send the details to the right file.

The name on My VM is more so that the site says 'Hi <name>' correctly - especially when it comes to the additional accounts which won't have any entry on the billing account

Thanks,

On the risk of going off topic, sorry, the name on the email, and the old name in the My VM website were wrong. How do I change that to make sure the billing account or credit file data is right, is it a phone call job?


---------- Post added at 09:32 ---------- Previous post was at 09:30 ----------

Originally Posted by DaBoz

He was referring to the misleading Sky pricing, which you've also not realised. You get a free +HD box (as you do when signing up) but you have to pay £10.25 per month per box for the HD channels. otherwise you have a spangly new HD box but SD channels.

I couldn't believe how the sales girl mislead me on the phone as the totted everything up and it was suddenly not the same price as my VM sub, but £10.25 more.

Cheeky, just like the £250 hard disk scandal.

Btw, mate of mine told Sky he just wanted the HD channels, and not the variety pack of SD channels, and after he threatened to leave, they gave it to him, so he pays £10.25 only for his TV sub. Now that's worthwhile!

Thanks for the advice I will pass the message on although given the size of the second room and the quality of the TV I don't think HD will be an issue.

[RobboEdin]

Like many, I'm a bit disappointed that pre-registered customers are not to get free install, like those lucky pre-registered people who got an early install and only had to pay the £149.95 activation charge......

....but let's not forget that Virgin Media are a business and quickly calculate how much (potential) profit they would lose by giving free install to all of the remaining pre-registered people, estimated at 50,000.

The answer is £2 MILLION pounds. A not insignificant sum of money for any business in today's business climate.

I estimate this to be four times the cost in lost revenue of the completely free TiVos given away to S1 TiVo users and lucky draw winners.

Will having to pay £189.95 rather than £149.95 really make the difference if you really want to be an early adopter of TiVo?

If yes then perhaps waiting for a few months might be the best approach.

As an early adopter of the Telewest TVDrive (aka V+), I had to pay £75 install charge then £10 a month for 15 months until the charge was removed for new customers in June 2007 and I as an early adopter had to pay £150 to have the £10 per month charge removed.

I make that £375 to be an early adopter of V+. At £189.95, TiVo is a snip.

[The Yank]

Originally Posted by Stephen

Why should you get money off. With VM your stb is covered for replacements if it ever breaks down, whereas after a year with Sky they would charge you for the visit and the cost of the repair or new STB.

because we were told we would maybe

[LoveFibre]

Originally Posted by krazy

friends of mine on xl all got the dean email and it seems another with their proper name. i pre-registered and havent got any email and im on vip50? maybe i was one of the lucky 1000 after all lol and just havent got a call yet

I also pre-reg and entered draw. I have not received the Dean or I am not Dean e-mail.

One of the Virgin guys who post here said that they where still sending out in batches last night.

Though I am assuming that they have all been sent out now?

[BenMcr]

Originally Posted by hedgie

On the risk of going off topic, sorry, the name on the email, and the old name in the My VM website were wrong. How do I change that to make sure the billing account or credit file data is right, is it a phone call job?

Yes

[Rattus]

Might as well state from the start.. as far as TIVO is concerned "I'm out", it's just taken too long, and no way now i would sign a new 12 month contract irrespective of the price.

Things that irritate..

Time it's taken,

Signed up begining of December, no contact until early march (4 months), then told they would be in touch end of march to organise an install. Which turns out to be middle of April. So if you get the email early on the 11th i'll be amazed if most people get an install before may. Which effectively means you might get TIVO 6 months after you signed up.

The Price,

People won raffles got it for free, fair enough, others got called and got it for £149+ free install. The rest of us get slapped with a 40 install charge. So not only have we had to wait longer, we're paying more for the privilege.

Everyone knows new customers will not pay £239, they will get free installs, probably also half price charges for 6 months etc. We all understand this game, it's the same in mobile phones, but VM seem to be particularly in yer face about it.

VIP

We've been promised a revamped deal for ever. Nothing has appeared except a price rise. At over £100 per month, you really do start to feel like a cow being milked..

The Tease

Well sorry guys but this constant wait and see there is something special coming round the corner, is really getting tired now. Just stop it.

[pesty]

I feel the same a rattus it was all a big let down in the end. Oh well I'll just wait and see what happens in the future and probably go for Junes smaller hard drive TiVo box for less money.