125M : Vmng300

[BenMcr]

Originally Posted by Chrysalis

I would assume tech support agents get to see what hardware is connected as well, or does that info get hidden from staff making their job harder?

No they get to see it

However as I said earlier, the resolution would likely be an engineer visit, so would mean a loss of service until the engineer arrived

[Peter_]

Originally Posted by capt coax

hya i dont want to throw a spanner in to peoples works ,
but i upgraded to 100mbit over the phone no install or anyting and i got to keep my vmng300 . the trow ubr went live with 100mbit i just called 150 asked for an upgrade to 100mbit..

Sooner or later your connection is going to crash and burn, you will be angry and we will send out an engineer to replace the VMNG300 with a Superhub.

---------- Post added at 08:26 ---------- Previous post was at 08:24 ----------

Originally Posted by Chrysalis

bit of a bizzare comment, do you think all your call centre staff are thick? maybe thats why there is rigid scripts to follow called process.

We have no scripts to follow and the first page of the account will tell me what modem you are using, it is rather impossible to script broadband support as the are to many variables.

---------- Post added at 08:29 ---------- Previous post was at 08:26 ----------

Originally Posted by Chrysalis

I would know based on what the customer is telling me and account history.
I assume tech support agents get to see what hardware is connected as well, or does that info get hidden from staff making their job harder?

We know what modem you have from the account itself and we see the learned MAC address of your equipment, but many routers including the D Link DIR615 actually clone your equipments MAC address if you use the disc or follow the connection wizard so we ask what is connected just to be sure.

[Stan the Man]

I received a VMNG300 as part of the VIP50 package upgrade. Unfortunately i lost internet connection. The attending tech replaced it with a Super Hub + dongle.
So in a way i got an upgrade for nowt, but based on comments is it really going to be a downgrade?
Time will tell, i've had a few disconnects whilst browsing & using BBC IPLAYER, the wifi signal is perhaps a shade less than my DLINK 615 but I can still receive an uniterupted signal anywhere in the house (smartphone) & my main computer is hard wired.
Hoping the new firmware fixes all the bugs, barring a network issue & outside box vandalism i have always had a good reliable connection.

Cheers
Stan

[Zhadnost]

I for one can imagine that if my modem (vmng300) breaks, I will need to jump ship and move to BT, which is a shame since I have been a customer since modems forst came down here.

[kalleh]

Staff fighting VM's corner to death again. Seriously do you have nothing better to do in your spare time than defend every act of the company you work for?

[General Maximus]

Originally Posted by Zhadnost

I for one can imagine that if my modem (vmng300) breaks, I will need to jump ship and move to BT, which is a shame since I have been a customer since modems forst came down here.

same here dude

[BenMcr]

Originally Posted by kalleh

Staff fighting VM's corner to death again. Seriously do you have nothing better to do in your spare time than defend every act of the company you work for?

Could say the same for all those that spend hours complaining about Virgin Media

If you don't like what I or anyone else that works for VM posts, then don't read it or respond to it

[Stephen]

Originally Posted by kalleh

Staff fighting VM's corner to death again. Seriously do you have nothing better to do in your spare time than defend every act of the company you work for?

Not so as everything here I say is my own opinion and nothing to do with my employer.

[Peter_]

Originally Posted by kalleh

Staff fighting VM's corner to death again. Seriously do you have nothing better to do in your spare time than defend every act of the company you work for?

You have quite an imagination their, not!

Do try reading my signature below before posting an odd comment such as above.

[pip08456]

I promised to post back, so here goes.

As has been noted by Ben I had already decided to move to BT Infinity anyway so only accepted the free "7 day trial" upgrade just to see what would happen (full details in OP).

So engineer comes and I tell him, only for him to say "I can't do that as I (he) would be charged for the modem due to the system we have."(he was a contract installer).

We did have a short chat in which even he admitted the SH is a POS and asked me what I wanted to dfo as he was OK with me cancelling the upgrade.

So as I've alredy decided to leave I thought that to be fair I cannot keep calling the SH a POS when I'vce never used it.

To this end I let him install the SH and upgrade to 100Mb.

To say I'm unimpressed would be a gross understatement.

It took him over an hour just to get connected.

22 speed tests to speedtest.net (not counting BBMax and top10) resulting in the highest upload reported being 5.62Mb, download speeds fluctuating between 37Mb and 97Mb but mostly around the 50-65Mb mark.

I have also checked the speed with FTP to the 2 servers I rent both of which I know can handle 10Mb up and 100Mb down easily.

I haven't suffered dropped connection as others have reportedand will continue to monitor for it during my 28 days notice which will go in tomorrow.

I now look forward to BT Infinity being installed (with a modem) and thank VM for showing me for how bad their service has become.

[Chrysalis]

thanks for feedback pip, I guess a few on here got sigh of relief now LOL.

[Peter_]

It turned out as expected and the agents who made the ridiculous promises should have not done so in the first place.

Anyway good luck with your BT Infinity installation and remember to keep us fully informed as to how it works out for you.

[pip08456]

I would still've loved to give the old VMNG300 a go though, but I'm jumping ship anyway.

At least I tried! Says a lot for retentions though!

I will be dropping back even when on BT so don't worry Masque.

For those interested here's the speedtest results so far.

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
82.8.41.101 3/30/2011 1:52 PM GMT 44.55 4.07 31 Coventry 100
82.8.41.101 3/30/2011 1:53 PM GMT 97.4 5.53 39 London 150
82.8.41.101 3/30/2011 1:59 PM GMT 96.49 5.51 40 London 150
82.8.41.101 3/30/2011 2:04 PM GMT 95.93 5.49 41 London 150
82.8.41.101 3/30/2011 2:27 PM GMT 37.25 5.27 19 London 150
82.8.41.101 3/30/2011 2:28 PM GMT 55.84 5.44 19 London 150
82.8.41.101 3/30/2011 2:28 PM GMT 71.07 5.55 18 London 150
82.8.41.101 3/30/2011 3:34 PM GMT 57.61 5.49 19 London 150
82.8.41.101 3/30/2011 3:35 PM GMT 64.59 5.42 17 London 150
82.8.41.101 3/30/2011 3:35 PM GMT 65 5.57 18 London 150
82.8.41.101 3/30/2011 8:16 PM GMT 74.53 5.56 40 London 150
82.8.41.101 3/30/2011 8:17 PM GMT 79.99 5.58 41 London 150
82.8.41.101 3/30/2011 8:19 PM GMT 41.57 5.31 18 London 150
82.8.41.101 3/31/2011 9:54 AM GMT 64.97 5.62 17 London 150
82.8.41.101 3/31/2011 9:55 AM GMT 48.66 5.53 18 London 150
82.8.41.101 3/31/2011 10:45 AM GMT 83.81 3.9 32 Newbury 100
82.8.41.101 3/31/2011 10:46 AM GMT 88.09 3.93 33 Newbury 100
82.8.41.101 3/31/2011 10:46 AM GMT 97.55 5.57 39 London 150
82.8.41.101 3/31/2011 8:10 PM GMT 88 5.28 23 London 150
82.8.41.101 3/31/2011 8:11 PM GMT 59 5.28 21 London 150
82.8.41.101 3/31/2011 8:11 PM GMT 69.7 5.09 25 London 150

[Peter_]

Originally Posted by pip08456

I would still've loved to give the old VMNG300 a go though, but I'm jumping ship anyway.

At least I tried! Says a lot for retentions though!

They were wrong to promise you the moon when they should have known better hence the many posts above all saying "Nay!".

Originally Posted by pip08456

I will be dropping back even when on BT so don't worry Masque.

We would not expect anything less as I think the BT forums would send you to sleep.

[pip08456]

Originally Posted by Masque

They were wrong to promise you the moon when they should have known better hence the many posts above all saying "Nay!".


We would not expect anything less as I think the BT forums would send you to sleep.

At least I can now honestly say from experience. The Superhub is a POS!

From rock steady 50Mb to fluctuating 100Mb!