Superhub Superhub Firmware Beta Test - Page 6

BenMcr · 22-03-2011, 18:08

Quote:

Originally Posted by Chrysalis

am I mistaken then and the ceo office and retentions arent supplying them to anyone?

Any that the CEO office may send out will be sent from remaining stock within Virgin Media and packaged and sent by the CEO team themselves

There has been no new order placed for more to be made

Customer Relations don't have any way of sending them (unless they have some in a cupboard somewhere)

Chrysalis · 22-03-2011, 18:14

ahh my mistake, I didnt know you had direct access to VM's orders. I guess you guys arent just call centre rep's then?

It doesnt matter what stock is been used tho if the CEO office is sending them out then it means they are supplying them. If VM runs out and decide its worth ordering more to prevent customers leaving (probably will be a yes as they do anything to keep customers) then more will be ordered new. You can deny it but I know will happen.

BenMcr · 22-03-2011, 18:18

Quote:

Originally Posted by Chrysalis

I guess you guys arent just call centre rep's then?

nope

jimmyhorns · 22-03-2011, 18:18

Quote:

Originally Posted by Chrysalis

am I mistaken then and the ceo office and retentions arent supplying them to anyone?

I had no trouble receiving one

Chrysalis · 22-03-2011, 18:38

Quote:

Originally Posted by jimmyhorns

I had no trouble receiving one

indeed, a cheeck comment I made. As they are clearly still supplying them on demand.

jimmyhorns · 22-03-2011, 18:46

Quote:

Originally Posted by Chrysalis

indeed, a cheeck comment I made. As they are clearly still supplying them on demand.

sorry, after a day at work and just getting home I clearly didnt spot the subtle nudge nudge, wink wink

cozmic1988 · 22-03-2011, 19:08

The beta firmware has steadied my Superhub massively. Not perfect, but a step in the right direction! Wireless seems a lot better, which is my biggest plus. Wireless frequencies round here are extremely congested (InSSIDer lists 16 networks available), so a sturdy wifi is essential.

Chrysalis · 22-03-2011, 19:59

my superhub firmware got downgraded again, am now back on the older firmware.

craigj2k12 · 22-03-2011, 21:05

The guy from the CEO office who rang me said they had a few vmng300's dotted around the country. He said that they were collecting them all up. He also wanted to know in detail the problems I was having with the superhub before he would let me have a modem. He was a very nice chap

pip08456 · 22-03-2011, 22:08

Quote:

Originally Posted by BenMcr

Any that the CEO office may send out will be sent from remaining stock within Virgin Media and packaged and sent by the CEO team themselves

There has been no new order placed for more to be made

Customer Relations don't have any way of sending them (unless they have some in a cupboard somewhere)

Basically agreeing with my post.

When they're gone they're gone though.

Makes no difference to me as I have one but I'm off to infinity next week but, if I was staying with VM and I had a modem problem the fact that they would be unable to change like for like (ie Modem only) would make me change anyway.

Skie · 22-03-2011, 22:43

Quote:

Originally Posted by cozmic1988

The beta firmware has steadied my Superhub massively. Not perfect, but a step in the right direction! Wireless seems a lot better, which is my biggest plus. Wireless frequencies round here are extremely congested (InSSIDer lists 16 networks available), so a sturdy wifi is essential.

Likely that this is a placebo effect as the only changes made in the beta firmware was to fix the IP Flood detection mode and to allow SIP telephones to work.

Chrysalis · 23-03-2011, 05:57

yep changelog was tiny just 2 specific things mentioned. I checked other things regardless but noticed nothing different.

Hiddendeath · 23-03-2011, 20:30

well the 2nd modem turned up, 2nd line said it wasnt a superhub but guess what it was? Just awaiting CEO guys to sort this out, everyone else is incompetent at the moment, really poor service from tech support.

Peter_ · 23-03-2011, 20:35

Quote:

Originally Posted by Hiddendeath

well the 2nd modem turned up, 2nd line said it wasnt a superhub but guess what it was? Just awaiting CEO guys to sort this out, everyone else is incompetent at the moment, really poor service from tech support.

As I have said quite a few times no one from Technical Support has ever been able to send out a VMNG300 modem because whenever someone insists they can do it either a standard modem or now even the Superhub goes out every time.

If these modems are available then the person saying they are must ensure that its correct in the first place and take ownership to ensure the correct item is sent.

These modems are now as rare as hens teeth.

Hiddendeath · 23-03-2011, 20:37

aye i know dude, but they lie about it saying yes it will be, when it clearly wont be. Im not bothered but i have 2 superhubs 1 x 256 ambit i could set up my own service with all this gear right now.

Note i havent activated anything i have received and wont until the CEO guys send the vmNG300