Superhub Superhub Firmware Beta Test - Page 5

Hiddendeath · 21-03-2011, 10:09

just got new modem and... its an ambit 256, the idiots have sent me a non compatible docsis modem for the 30mb service. I am very annoyed right now.

Edit, got another modem being sent tomorrow so fingers x'd they get it right this time around. For the mean time im not activating the 256 i have got and sticking with the superslug, that way at least i have a back up until the new modem arrives.

pip08456 · 22-03-2011, 09:13

The 256 won't work on 30Mb.

Stephen · 22-03-2011, 09:20

Quote:

Originally Posted by pip08456

The 256 won't work on 30Mb.

He knows that lol.

pip08456 · 22-03-2011, 09:22

Quote:

Originally Posted by Hiddendeath

just got new modem and... its an ambit 256, the idiots have sent me a non compatible docsis modem for the 30mb service. I am very annoyed right now.

Edit, got another modem being sent tomorrow so fingers x'd they get it right this time around. For the mean time im not activating the 256 i have got and sticking with the superslug, that way at least i have a back up until the new modem arrives.

The above does not appear to assert that Stephen.

Stephen · 22-03-2011, 09:45

Quote:

Originally Posted by pip08456

The above does not appear to assert that Stephen.

Quote:

Originally Posted by Hiddendeath

just got new modem and... its an ambit 256, the idiots have sent me a non compatible docsis modem for the 30mb service. I am very annoyed right now.

Edit, got another modem being sent tomorrow so fingers x'd they get it right this time around. For the mean time im not activating the 256 i have got and sticking with the superslug, that way at least i have a back up until the new modem arrives.

That line says he does

Peter_ · 22-03-2011, 10:18

Quote:

Originally Posted by Hiddendeath

just got new modem and... its an ambit 256, the idiots have sent me a non compatible docsis modem for the 30mb service. I am very annoyed right now.

Edit, got another modem being sent tomorrow so fingers x'd they get it right this time around. For the mean time im not activating the 256 i have got and sticking with the superslug, that way at least i have a back up until the new modem arrives.

No surprise that you received the incorrect modem, who sent out the first one and who is sending out the replacement.

You would not be able to activate the Ambit 256 unless you downgraded to 20Mb anyway.

jimmyhorns · 22-03-2011, 11:57

shiny new VMNG300 arrived by courier this morning. Amazing what a letter and being polite can do.

craigj2k12 · 22-03-2011, 12:09

My vmng300 should be getting sent out this week

Hiddendeath · 22-03-2011, 13:46

@ masque, t2 line support sent it out via retentions. The 2nd modem is also being sent by them. But i contacted the CEO office and its being sorted, confirmed that they have no more vnmg300 modems at all and awaiting a new stock order to arrive.

So im stuck with this till its sorted, should be by the end of the week.

craigj2k12 · 22-03-2011, 14:18

they arent waiting for stock, they are just gathering up what they have left around the country

Chrysalis · 22-03-2011, 16:31

indeed I am also waiting for stock, so the scaremongering of stock not been replenished is wrong as more are ordered.

BenMcr · 22-03-2011, 16:48

Why would Virgin order more for a modem they no longer supply?

pip08456 · 22-03-2011, 17:23

craig is most likely 50% correct.

The CEO's office will be waiting for stock if they are gathering them from the different depots.

Can't see the CEO's office promising them if there is no intention to supply them from there.

Hiddendeath · 22-03-2011, 17:45

correct my ceo contact said he was awaiting a shipment from "south" and then would send me one thereafter. ETA end of week.

Chrysalis · 22-03-2011, 17:57

Quote:

Originally Posted by BenMcr

Why would Virgin order more for a modem they no longer supply?

am I mistaken then and the ceo office and retentions arent supplying them to anyone?