Superhub Superhub Firmware Beta Test - Page 3

zekeisaszekedoes · 17-03-2011, 19:17

Going by my experience, yours and some of the tentative stuff on the hidden VM forum it seems like this upgrade probably isn't. Still, I'm glad to be part of the testing now so I can have at the bridge mode version later.

---------- Post added at 20:17 ---------- Previous post was at 19:15 ----------

Nope, this thing is still junk. IP flood/firewall improved, pretty much everything else annoying including reboots after every static DHCP lease added are still there. Wireless still drops and disappears out on LAN transfers, and even when it works is notably slower than my DIR-615 running DD-WRT r14929. Couldn't even manage a 3.1GB DVD VOB file (an old disc from 1995 when average bitrate was lower).

Written my first report on VM's hidden firmware test forum. Hopefully I can help get this thing half-decent... if they listen to me and the other folks pointing out the issues, that is.

Chrysalis · 17-03-2011, 19:31

well the changelog is brief lets say, it does seem any updates on VM firmware are always going to only address 1 or 2 issues at a time only. They appear to be taking a very cautious approach to firmware changes.

---------- Post added at 20:31 ---------- Previous post was at 20:26 ----------

I read what I think is the post you made there, some good points.

The one that stands out is that it seems the superhub lan/wireless side of things was only tested to work on broadband speeds, ie using the router for the internet but not tested enough to handle heavy lan activity eg. copying files between machines.

qasdfdsaq · 17-03-2011, 21:53

Quote:

Originally Posted by zekeisaszekedoes

Written my first report on VM's hidden firmware test forum. Hopefully I can help get this thing half-decent... if they listen to me and the other folks pointing out the issues, that is.

Seeing how they "listened" to the folks doing the first beta tests before the Superhub was even released, I know what I'm expecting...

---------- Post added at 22:53 ---------- Previous post was at 22:53 ----------

Quote:

Originally Posted by Chrysalis

The one that stands out is that it seems the superhub lan/wireless side of things was only tested to work on broadband speeds, ie using the router for the internet but not tested enough to handle heavy lan activity eg. copying files between machines.

Just wait until it gets used for the "Up to 400mbps" internet connections it was designed for...

GrimUpNorth · 18-03-2011, 11:02

Quote:

Originally Posted by Masque

I hope you get one just interested to see if it turns up, I can guess which department and office you spoke to which was probably Wythenshawe.

I know I'm taking the thread off topic, but modem arrived yesterday by special delivery and it is a VMNG300, was unboxed, but was shrink wrapped and had protective covers on the gloss black surfaces. Now if only the flipping thing would connect.... technician coming tomorrow anyway so fingers crossed.

From the postcode it is an office block in Wythenshawe, any info on what they do there?

Cheers
Grim

BenMcr · 18-03-2011, 11:19

Quote:

Originally Posted by GrimUpNorth

From the postcode it is an office block in Wythenshawe, any info on what they do there?

That would be Complaints and CEOs

GrimUpNorth · 18-03-2011, 11:21

Quote:

Originally Posted by BenMcr

That would be Complaints and CEOs

Cheers Ben

Hiddendeath · 18-03-2011, 12:40

Good news grim. I have one on the way also, my min ping on thinkbroad tester has gone from 14ms to 25ms, and i have no idea why. Dam superhub not compatible with Cisco UBR's as we have here in Norwich.

Sorry this is o/t also. apologies

Peter_ · 18-03-2011, 14:33

Quote:

Originally Posted by GrimUpNorth

I know I'm taking the thread off topic, but modem arrived yesterday by special delivery and it is a VMNG300, was unboxed, but was shrink wrapped and had protective covers on the gloss black surfaces. Now if only the flipping thing would connect.... technician coming tomorrow anyway so fingers crossed.

You should have been able to ring Quickstart on 0800 953 9500 in order to have it activated as we need your new MAC address on your account.

Good to see that you actually got the modem you wanted, soon they will be as rare as hens teeth.

qasdfdsaq · 18-03-2011, 14:33

Good to know you *can* still get a VMNG300 standalone modem if you push hard enough and get to the right department. Slightly less worried about the whole Superhub situation now, since I know what I'll be doing if my VMNG300 needs to be replaced.

BenMcr · 18-03-2011, 14:38

Quote:

Originally Posted by qasdfdsaq

Good to know you *can* still get a VMNG300 standalone modem if you push hard enough and get to the right department. Slightly less worried about the whole Superhub situation now, since I know what I'll be doing if my VMNG300 needs to be replaced.

That's if they have any left. If it's come from Complaints or CEOs then they'll only have a smalll number, and will likely run out sooner rather than later

After that it's SuperHubs only

jimmyhorns · 18-03-2011, 14:41

I had a partial result today after sounding off a 2 page letter of complaint with all the problems I have had with the superhub so far (a total of 22 hours). Had an email back from the CEO (although likely just someone monitoring the email address) saying it would be sorted. I have given them the ultimatum of putting me back to 10M and my old modem or sending me out a VMNG300. we shall see what happens

James

philce · 18-03-2011, 16:50

Quote:

Originally Posted by Hiddendeath

Good news grim. I have one on the way also, my min ping on thinkbroad tester has gone from 14ms to 25ms, and i have no idea why. Dam superhub not compatible with Cisco UBR's as we have here in Norwich.

Sorry this is o/t also. apologies

Latency here (Leicester) went up between 11am and just after 2pm today. No new F/W on the SuperHub.

jsansom · 18-03-2011, 17:13

Hi all,
I have also had nothing but issues with the new superhub 30mb service low wireless speed 0.5mb-2mb and poor signal.
Just wondering if i did manage to get a vmng300 modem is that a better setup keeping it with my linksys wireless n router? or will the superhub be better once its fixed (if it ever does get sorted)
Regards
J

Hiddendeath · 18-03-2011, 17:17

I'd say if you got the ambit vmg300 then use a standalone as the new firmware hasnt really address the wireless issues. But as with all things, eventually the bugs will be fixed and then perhaps the superslug will be a good bit of kit. When is the big question tho.

GrimUpNorth · 18-03-2011, 18:30

Quote:

Originally Posted by Masque

You should have been able to ring Quickstart on 0800 953 9500 in order to have it activated as we need your new MAC address on your account.

Good to see that you actually got the modem you wanted, soon they will be as rare as hens teeth.

Did phone the activation number, but looks like there's a problem with the upstream power level - they have wandered quite a bit (well more than they ever did on the old network) over the three weeks I've been on the docsis 3 network. Lets see what the technician can do tomorrow

Cheers
Grim