VIP/VIP+ New and Improved VIP Package - Page 76

BenMcr · 11-02-2011, 22:57

The package builder uses the wrong pricing structure when it comes to additional V+ HD boxes on the VIP bundles. It's been reported

philipp · 12-02-2011, 01:03

As dazed&confused , we also upgraded to VIP 50 (we had no tv at all changing from sky). We still waiting for the contract to come through the post and also wanted a V+ HD box instead of the normal V Box upstairs like him and have been quoted the same monthly amounts.

We were told we would have to pay activation for this box - Â£99.99 (can't be certain as the contract not here yet and it took a while for the agent to process the order and had to call us back). Even though it says on http://shop.virginmedia.com/help/ins...n-charges.html "1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free." Or does that only count with the v+hd and normal v hd box with vip 50 deal?

Considering we only asked for the 2 boxes (2 V+HD), are we technically paying for 3 as you get one within the VIP deal? (the V+HD, V HD and the V+HD box). If so, could you, if we wanted, could we add this at a later date if you wish (I don't think we do) at no extra cost per month (might encure install charges later)????

BenMcr · 12-02-2011, 01:36

You shouldn't have to pay for any HD activation fees on VIP, no matter what box you are getting. You only have to pay for installation fees.

I would phone back up and complain that you are getting charged for it. If you don't get anywhere ask for the call to be escalated until you do

philipp · 12-02-2011, 14:11

Thanks Ben,

I received the contract today and theres no mention of activation charges on the one of costs part of it. So looks like they did it correctly.

It did say 000001 Additional V Box (or something like that) instead of the Additional V+HD Box. I phoned up and the agent said don't worry all is correct.

Roll on upgrade date on the 28th.

dazed&confused · 14-02-2011, 16:13

Quote:

Originally Posted by BenMcr

The package builder uses the wrong pricing structure when it comes to additional V+ HD boxes on the VIP bundles. It's been reported

Thanks Ben

jamie29 · 28-02-2011, 23:23

Any news regarding the new and improved VIP packs, been waiting ages for info but nothing, still! Wasn't it supposed to be 6 months from last july?

Digital Fanatic · 01-03-2011, 00:15

Quote:

Originally Posted by jamie29

Any news regarding the new and improved VIP packs, been waiting ages for info but nothing, still! Wasn't it supposed to be 6 months from last july?

I think once TiVo is launched to the public (after pre regs) there will be some news on VIP's

BenJSmyth · 01-03-2011, 11:41

A new VIP package would be welcomed. Unless of course it is more expensive than the VIP50 in which case it won't be

pengedragon · 01-03-2011, 22:36

couple of points that i suspect have already been discussed. apologies if i am repeating but i've got myself confused.

been an original vip since it first launched and decided now is the time to make some changes

upgraded my bb from xl20 to xl30, price has gone down by 3 quid a month so thats all good. also a Â£30 one off charge which i expected and am happy to pay

asked about swapping the old box in the bedroom for a vhd box, he said that would be 69.50 (!) i told him not to bother

finally i asked about switching off sky sports/movies to save some money - he said i dont get charged for them, or rather i do but its cancelled out by the tv/bb/phone discount which i would lose ? that didnt make a lot of sense to me

was a puzzling few minutes i must admit

jb66 · 01-03-2011, 22:38

You need to be on tripple xl if you don't want movies/sport

pengedragon · 01-03-2011, 23:03

triple xl ? i am guessing that is 50mb and other things stay the same

savvychels · 02-03-2011, 04:26

triple xl is xl phone, xl tv and xl BB (30meg). That's the package below VIP30 as far as I've been able to tell from other posts. It doesn't have the movies. I'm not sure what else might be different though.

RobboEdin · 02-03-2011, 10:35

Quote:

Originally Posted by jb66

You need to be on tripple xl if you don't want movies/sport

Whatever happened to XLPlus which was the VIP without the Sky Sports and Movies (and is different than Triple XL)?

BenMcr · 02-03-2011, 11:19

It's still around, it's just not promoted.

Mimar · 02-03-2011, 12:33

Hi there, was thinking of going to the VIP50 package and have been trying to figure out the benefits and the cost.

Currently I receive. . .

TV XL
10 meg BB
Phone (inc: Talk Unlimited)
Tivo Box
V+HD Box

It looks like I'm paying around Â£58 for this (unsure as my last bill had Â£149 Tivo cost added to it) and not taking into any upcoming price increases but around Â£58.

As there is only one child still in the house I was hoping to kill off our Sky boxes and switch to Vip50 which would give us most of the programmes by adding in Sports and Movies (inc the HD option where available). We would also be getting a decent BB increase to 50meg.

What should I be expecting, pricewise, before I ring up?
Am I tied to a minimum term?
Do I still receive an additional HD box (I already have an additional V+HD)

Just looking for a few ideas before I ring and start messing the staff about by getting them to look at all options.

Thanks for any pointers.

Mimar