Who's still waiting for a phone call for tivo? - Page 3

muppetman11 · 28-02-2011, 19:24

Quote:

Originally Posted by HDFootyMan

31 days in March.

50000 customers pre-registered.

50000 / 31 = 1612 phone calls per day required by the TiVo Team.

Easy-peasy.

Maybe if they outsource LOL

Big-Ted · 28-02-2011, 19:24

Quote:

Originally Posted by HDFootyMan

31 days in March.

50000 customers pre-registered.

50000 / 31 = 1612 phone calls per day required by the TiVo Team.

Easy-peasy.

Massively overestimated...............

You forgot to take out the 1000 plus S1 VM customers.

So its only about 1580 a day 7 days a week

HDFootyMan · 28-02-2011, 19:29

Quote:

Originally Posted by muppetman11

Maybe if they outsource LOL

I can see it now...

VM: "Hello Sir, this is Virgin Media calling about TiVo and-"

Me: "YYYYESSSSSSS!!!! TIVO TIME, BABY! SHOW ME THE TIVO!"

VM: "Erm, we were wondering if you would mind calling up some pre-registered customers for us - in return, we'll give you XL for free, for 1 month."

Me:

Quote:

Originally Posted by Big-Ted

Massively overestimated...............

You forgot to take out the 1000 plus S1 VM customers.

So its only about 1580 a day 7 days a week

Phew, I thought Virgin were gonna struggle there for a second.

Digital Fanatic · 28-02-2011, 19:30

1612 = a team of 30 = just over 53 calls per day each.

I used to take 70 calls a day (in bound) in faults for Telewest along, long time ago.

muppetman11 · 28-02-2011, 19:32

And can you install a few in your area on your days off LOL.

HDFootyMan · 28-02-2011, 19:34

Quote:

Originally Posted by Digital Fanatic

1612 = a team of 30 = just over 53 calls per day each.

I used to take 70 calls a day (in bound) in faults for Telewest along, long time ago.

So there's actually a team of 30 people? If so, cool.

If not....my phone-calling services are available for a competitive rate.

Big-Ted · 28-02-2011, 19:37

Quote:

Originally Posted by Digital Fanatic

1612 = a team of 30 = just over 53 calls per day each.

I used to take 70 calls a day (in bound) in faults for Telewest along, long time ago.

Does that include "Sorry my husband / other half isn't here please call back" etc etc

and how many installers more importantly if it takes 1

to 3 hours a time.

HDFootyMan · 28-02-2011, 19:37

Quote:

Originally Posted by muppetman11

And can you install a few in your area on your days off LOL.

Just got a flashback to that Simpons episode where a knackered Homer gets into bed, as soon as he does the alarm clock goes off and he gets out again.

But seriously.....how many installs are being done per day?

dazgwinn · 28-02-2011, 19:41

I'm completly naffed off about this rollout.
Now it only been rolled out to certain VIP customers and only if its deemed succesful then a phased rollout by area.
This is complete nonsense!
Guys have been on this forum and others who are not on VIP who have had an install.
It will be months and months before mear VIP customers like me get a ring.Also the staffers who look at these posts just dont seem to get it.
Lots and lots of peeps are brassed off.
The general attitude is 'well if you dont like it dont have it'
Always thought that i would wait but now i think that if an install date is not arranged soon then i might just go back to sky
Hell why not!
No one at virgin gives a damn about the two grand i chuck at them a year.
I know.......
Lets not be childish.....
Fed up from Stafford

devilincarnate · 28-02-2011, 19:46

Quote:

Originally Posted by HDFootyMan

Just got a flashback to that Simpons episode where a knackered Homer gets into bed, as soon as he does the alarm clock goes off and he gets out again.

But seriously.....how many installs are being done per day?

Do not think that many as my partners dad called up with a fault with the box and they came out the same morning to swap the box

---------- Post added at 18:46 ---------- Previous post was at 18:43 ----------

Quote:

Originally Posted by HDFootyMan

Just got a flashback to that Simpons episode where a knackered Homer gets into bed, as soon as he does the alarm clock goes off and he gets out again.

But seriously.....how many installs are being done per day?

Do not think that many as my partners dad called up with a fault with the box and they came out the same morning to swap the box

Quote:

Originally Posted by dazgwinn

I'm completly naffed off about this rollout.
Now it only been rolled out to certain VIP customers and only if its deemed succesful then a phased rollout by area.
This is complete nonsense!
Guys have been on this forum and others who are not on VIP who have had an install.
It will be months and months before mear VIP customers like me get a ring.Also the staffers who look at these posts just dont seem to get it.
Lots and lots of peeps are brassed off.
The general attitude is 'well if you dont like it dont have it'
Always thought that i would wait but now i think that if an install date is not arranged soon then i might just go back to sky
Hell why not!
No one at virgin gives a damn about the two grand i chuck at them a year.
I know.......
Lets not be childish.....
Fed up from Stafford

You are not the only one to be frustrated but can i just say get a grip as there is nothing that we are able to do about it so just sit back and chill

dazgwinn · 28-02-2011, 19:50

Easier said tham done!

devilincarnate · 28-02-2011, 19:54

Quote:

Originally Posted by dazgwinn

Easier said tham done!

It is easy ( just sit in a corner and start rocking back and forth like I am at the moment ) And say that I am waiting for my precious

dazgwinn · 28-02-2011, 20:03

Yeah you are right
Chill
Relax
S*d it
Think i'll go and take it out on the kids!!!!
Oops cant even do that cos they are bigger than me!
I'm just goin to go and hit the bottle instead!!!!!!

muppetman11 · 28-02-2011, 20:06

Get Berketts picture on your dartboard.

devilincarnate · 28-02-2011, 20:07

Quote:

Originally Posted by dazgwinn

I'm just goin to go and hit the bottle instead!!!!!!

I have been doing that since they announced it ( that is why I am in a corner saying my precious )