TiVo

[muppetman11]

Seems crazy to charge for EPG and Record features as far as im aware Sky dropped there Sky+ charge some years ago let's not forget the Sky+HD box has a search feature and there internet record and IPad sky+ app recommend shows to you, BT Vision also has no charge for recording features.

[Manster62]

Originally Posted by cnewton2k

Did all XL TV customers get a "It all starts with you" card

No - I'm on triple XL and haven't had anything. Won't be happy if this means I'm not in the draw.

However, although I have been waiting like everyone else for the magic phone call - I'm now considering waiting a while before getting the tivo (unless I did manage to win one in the draw - if I'm included in it!) as there do seem to be some quite major bugs to be ironed out. For me it would especially be the over-zealous parental controls which you don't seem to be able to switch off (according to reports on many other forums). As the tivo is supposed to mean the freedom of viewing anything exactly when you want it, it seems madness that you have to enter a PIN to view things that were recorded after 8pm if you want to view them earlier in the day. Madness.... and I think that would be a deal-breaker for me.

Anyway - I live in hope that all the bugs will be sorted out and that one day the tivo will be sitting on the shelf under my tv.......

[Digital Fanatic]

Originally Posted by muppetman11

Seems crazy to charge for EPG and Record features as far as im aware Sky dropped there Sky+ charge some years ago let's not forget the Sky+HD box has a search feature and there internet record and IPad sky+ app recommend shows to you, BT Vision also has no charge for recording features.

if you drop to L or below you have to pay £5 pm for v+ though.

[Rjs37]

Originally Posted by Digital Fanatic

I'm only going by what I've been told in training for TiVo. Plus it's only £3

I know but paying £3 just so you don't lose the features that your paying nothing for currently (I'm on VIP so not sure on pricing for others) is £3 too much. The £3 is surely for the additional features provided on-top of what V+ already provides?

EDIT: And on the lower packages where you state V+ £5 pm does that not mean that tivo actually works out £2 cheaper? :S The pricing really is chaotic lol.

[pauldavies83]

Originally Posted by Digital Fanatic

if you drop to L or below you have to pay £5 pm for v+ though.

But TiVo requires XL, so if you drop the £3 "TiVo Charge" but stay on XL, would it be unreasonable to continue with the same functionality that a V+ user would receive?

All very well trying to charge extra for TiVo, but the tier-ing of the service levels doesn't fit very well with the existing model because of the overlap in functionality perceived by the customer.

[clinteastman]

Originally Posted by Manster62

No - I'm on triple XL and haven't had anything. Won't be happy if this means I'm not in the draw....

I haven't had it arrive yet, don't think it's coming.

So when they said XL TV customers with phone and bb they ment 'some' XL TV customers with phone and bb.

[Digital Fanatic]

Originally Posted by pauldavies83

But TiVo requires XL, so if you drop the £3 "TiVo Charge" but stay on XL, would it be unreasonable to continue with the same functionality that a V+ user would receive?

All very well trying to charge extra for TiVo, but the tier-ing of the service levels doesn't fit very well with the existing model because of the overlap in functionality perceived by the customer.

They are currently 2 different services, TiVo is only available as a premium product to XL customers for an extra £3 pm

If/when it's released to lower tiers then the monthly sub may be higher.

[Stephen]

Originally Posted by muppetman11

Seems crazy to charge for EPG and Record features as far as im aware Sky dropped there Sky+ charge some years ago let's not forget the Sky+HD box has a search feature and there internet record and IPad sky+ app recommend shows to you, BT Vision also has no charge for recording features.

TiVo has always charged extra for its services though.

[Digital Fanatic]

Originally Posted by Rjs37

I know but paying £3 just so you don't lose the features that your paying nothing for currently (I'm on VIP so not sure on pricing for others) is £3 too much. The £3 is surely for the additional features provided on-top of what V+ already provides?

EDIT: And on the lower packages where you state V+ £5 pm does that not mean that tivo actually works out £2 cheaper? :S The pricing really is chaotic lol.

nothing chaotic about it. It's not available to lower tiers and is currenlty a premium offering to XL only. see post #2647

[clinteastman]

Originally Posted by pauldavies83

But TiVo requires XL, so if you drop the £3 "TiVo Charge" but stay on XL, would it be unreasonable to continue with the same functionality that a V+ user would receive?

All very well trying to charge extra for TiVo, but the tier-ing of the service levels doesn't fit very well with the existing model because of the overlap in functionality perceived by the customer.

I think the bottom line is the £3 goes to TiVo for EPG data and ongoing development. VM can't pay it out of your XL TV subs as that would be cutting the profit out of there top tier and they would be paying out more on equipment but getting less return on it.

Basically the very last thing they want you to do is stop paying the £3 to TiVo so they make the disadvantages of not paying far outweigh the £3.

[pauldavies83]

Originally Posted by Stephen

TiVo has always charged extra for its services though.

And look how well it worked for them in this country - hardly a raging success was it (despite the quality of the product).

[Cozzy]

Originally Posted by Digital Fanatic

if you drop to L or below you have to pay £5 pm for v+ though.

while that sounds reasonable because you are downgrading the tv service ... if you are on XL and stay on XL just dont wish Tivo extras but still want the ability to record the customer will have to pay the sub at whatever VM/tivo set it at ... crackers absolutely crackers ..

VM are going to charge for something XL customers currently get for free .. i certainly hope this isnt the case as i see it as a classic 'shooting themselves in the foot' scenario

(we need a shake head and shrug emoticon )

[pauldavies83]

Originally Posted by Digital Fanatic

They are currently 2 different services, TiVo is only available as a premium product to XL customers for an extra £3 pm

If/when it's released to lower tiers then the monthly sub may be higher.

I wasn't debating the value of the sub, but the path to premium is distorted.

If a customer no longer wants this "premium" product (as VM insist it is), they lose the standard functionality that others would have a the "non-premium" level (i.e. the ability to record).

[Digital Fanatic]

Originally Posted by pauldavies83

And look how well it worked for them in this country - hardly a raging success was it (despite the quality of the product).

five letter for you... B S k y B

Virgin Media and TiVo have got it right this time... a fully integrated TiVo stb with all the goodness of VoD and Apps.... perfect

---------- Post added at 12:40 ---------- Previous post was at 12:37 ----------

Originally Posted by pauldavies83

I wasn't debating the value of the sub, but the path to premium is distorted.

If a customer no longer wants this "premium" product (as VM insist it is), they lose the standard functionality that others would have a the "non-premium" level (i.e. the ability to record).

Some how I don't think £3 is a deal breaker for a 1TB recorder with all that TiVo offers, but others may disagree.

[Cozzy]

Originally Posted by Digital Fanatic

Some how I don't think £3 is a deal breaker for a 1TB recorder with all that TiVo offers, but others may disagree.

depends on if the £3 stays @ £3 or sees a year on year increase beyond reasonable amounts ... the temptation is that VM could act like sky and impose unnecessary increases just to show the shareholders profits are up

this is something that cant be predicted and only time will tell as VM themselves could easily change CEO who has different ideas of how to treat customers