Upgrading to Tivo in 12 month contract
16-02-2011, 13:50
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#16
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Inactive
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Re: Upgrading to Tivo in 12 month contract
It depends on the deal you've gone for. Normally any TV install such as the V HD or V+ HD box would recontract only the TV service.
Bundles like VIP however, recontract all services even if you aren't having anything new installed on a service
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16-02-2011, 13:51
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#17
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by SuperHighway
Upgrading to Tivo apparently resets your contract to a new 12 month period for ALL the services. 6 months into my 12 month contract and having Tivo fitted tomorrow. However at no point was I told that I would be signing up to a new 12 month contract, first I heard of is when the new contract dropped through my door today. 1 whole day before the install!!!!!
Is this correct?
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Your contract should only affect TV, unless you have made changes to the other services or changed to another bundle
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16-02-2011, 14:05
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#18
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Inactive
Join Date: Aug 2010
Posts: 41
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Re: Upgrading to Tivo in 12 month contract
I am on VIP50 so I guess that explains why all the services are showing as 12 months.
Not a problem as I don't intend on going anywhere :-)
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16-02-2011, 14:06
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#19
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cf.mega poster
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by Digital Fanatic
Your contract should only affect TV, unless you have made changes to the other services or changed to another bundle
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why would having the tivo instigate a new 12 month contract as my services have not changed.
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16-02-2011, 14:07
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#20
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cf.mega poster
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
why would having the tivo instigate a new 12 month contract as my services have not changed.
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As it is a new service been added.
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16-02-2011, 14:08
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#21
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
why would having the tivo instigate a new 12 month contract as my services have not changed.
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Because you have changed to a TiVo box which is a brand new service.
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16-02-2011, 14:08
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#22
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
why would having the tivo instigate a new 12 month contract as my services have not changed.
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Same reason adding a V+ HD or V HD box does. Because those are the rules Virgin have set
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16-02-2011, 14:09
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#23
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
why would having the tivo instigate a new 12 month contract as my services have not changed.
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It's an upgrade of service to TiVo, you will be paying a monthly extra sub of £3. It's a new tier of service.
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16-02-2011, 14:11
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#24
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Re: Upgrading to Tivo in 12 month contract
Also from the terms at the bottom of the page:
General: New 12-month minimum term contract applies. TiVo box remains property of Virgin Media. You must remain at least an XL TV customer for the duration of your new 12-month minimum term. At the end of the 12-month minimum term: (a) if you wish to keep your TiVo service, you will be charged the then applicable monthly TiVo fee; (b) if you do not wish to keep your TiVo service, certain functionality on your TiVo box will be disabled; (c) if you cease to be an XL TV customer, V+HD monthly fee may also apply on top of your TiVo monthly fee. All other services you take remain chargeable; only the monthly TiVo fee is waived. One TiVo box per account.
https://tivo.virginmedia.com/oneofthefirst/prereg
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16-02-2011, 14:14
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#25
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by Digital Fanatic
It's an upgrade of service to TiVo, you will be paying a monthly extra sub of £3. It's a new tier of service.
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no got that free for a year
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16-02-2011, 14:15
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#26
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
no got that free for a year
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Even I had a new 12 month contract for TiVo when I got it.
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16-02-2011, 14:16
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#27
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Re: Upgrading to Tivo in 12 month contract
Five days ago i cancelled my virgin tv contract,just retained the B/B and phone,they allowed me to keep the VHD box i had in the bedroom,but picked up the V+ box that was used in the living room. Guess what? this morning i get a letter inviting me to a TIVO box free for the next 12 months as long as i retained the XL pack i was on! coincidence or what?
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16-02-2011, 14:18
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#28
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by Digital Fanatic
Even I had a new 12 month contract for TiVo when I got it.
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what do you mean Even I you a V.I.P then 
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16-02-2011, 14:20
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#29
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
what do you mean Even I you a V.I.P then |
As a member of VM staff. 
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16-02-2011, 14:23
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#30
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Re: Upgrading to Tivo in 12 month contract
Quote:
Originally Posted by vanman
no got that free for a year
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So Virgin are waiving the cost for year, they aren't waiving the contract requirement
If anything would be even more of reason to ask to stay for a minimum term.
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