Update -FINAL- Not that anyone cares lol.

Marcus125 · 15-02-2011, 15:05

Ok I'm sorted.

Managed to cancel everything due to the price increase and then sort out just the internet.

So all the TV stuff is gone and I'm on 50bb for Â£35 a month. Now I like VM again lol. SAGA OVER.

BTW The guy I just spoke to on the phone was pretty cool and extremely helpful. The woman I spoke to yesterday was disgusting. All her atitude did was send me on a hate campaign for VM. But yet I still got what I wanted.

Why she didnt just listen to what I had to say, consider maybe something was genuinelly not right and help me I will never know.

Peter_ · 15-02-2011, 15:06

Nice one good to hear that you are happy with the outcome.

Marcus125 · 15-02-2011, 15:08

Quote:

Originally Posted by Masque

Nice one good to hear that you are happy with the outcome.

I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.

Peter_ · 15-02-2011, 15:11

Quote:

Originally Posted by Marcus125

I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.

By which time you will have 100Mb in your area.

Marcus125 · 15-02-2011, 15:13

Quote:

Originally Posted by Masque

By which time you will have 100Mb in your area.

Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.

Peter_ · 15-02-2011, 15:17

Quote:

Originally Posted by Marcus125

Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.

Maybe given a few months you will be back for TiVo.

Digital Fanatic · 15-02-2011, 16:03

Quote:

Originally Posted by Marcus125

Its meant to be here in March,

Its amazing how one bad customer services rep can really make someone hate a whole company lol.

People usually remember bad service, but good service is often taken for granted.

Peter_ · 15-02-2011, 16:05

Quote:

Originally Posted by Digital Fanatic

People usually remember bad service, but good service is often taken for granted.

Quite true, you are more likely to tell people how bad a service is than tell them how good.

I've seen it quoted that if you're given great service you tell one person. If you get bad service you tell ten people.

Rattus · 15-02-2011, 16:22

Quote:

Originally Posted by Digital Fanatic

People usually remember bad service, but good service is often taken for granted.

Not arguing here but should we not expect good service to be the norm? In other words take it for granted?

Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.

If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.

**Hugh** · 15-02-2011, 16:30

Quote:

Originally Posted by Marcus125

I still kind of begrudge giving VM any money at all but they got me over a barrel there BB is great. An I dont see me getting BT Infinity round here till 2012.

Unusual viewpoint - do you also begrudge giving Sky money because you believe they have a better TV package, and dislike paying for a decent meal at a restaurant because the food is so good?

gadge · 15-02-2011, 16:53

Quote:

Originally Posted by Marcus125

Ok I'm sorted.

Managed to cancel everything due to the price increase and then sort out just the internet.

So all the TV stuff is gone and I'm on 50bb for Â£35 a month. Now I like VM again lol. SAGA OVER.

BTW The guy I just spoke to on the phone was pretty cool and extremely helpful. The woman I spoke to yesterday was disgusting. All her atitude did was send me on a hate campaign for VM. But yet I still got what I wanted.

Why she didnt just listen to what I had to say, consider maybe something was genuinelly not right and help me I will never know.

Don't forget sky increase their prices too.

Marcus125 · 15-02-2011, 17:00

Quote:

Originally Posted by gadge

Don't forget sky increase their prices too.

I know.
But this /was an ongoing saga lol.

I'm happy, I got my old skyhd box reconnected and the Mrs is on the phone right now arranging Multiroom install. I got 50mb bb from vm and a phoneline.

I believe IMO I got the best of both worlds.

oliver1948uk · 15-02-2011, 17:06

So if you want HD in two rooms, don't forget the extra Â£240 per year (plus recent VAT increase)

Marcus125 · 15-02-2011, 17:11

Quote:

Originally Posted by oliver1948uk

So if you want HD in two rooms, don't forget the extra Â£240 per year (plus recent VAT increase)

I won't but then this was never really a money issuse.

**Maggy** · 15-02-2011, 17:22

Quote:

Originally Posted by Rattus

Not arguing here but should we not expect good service to be the norm? In other words take it for granted?

Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.

If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.

Well when you go to a restaurant you reward good service with a tip and a thank you.If it's bad you don't tip and hopefully you complain.

On the few occasions when I and other VM customers have come here and applauded service that was excellent and above and beyond the expected it doesn't take long for someone to appear and pull the thread down back into a diatribe against VM.

The way to keep a service and the workers of a company at the top of their game is to shout about bad service certainly.However the old saying of you catch more flies with sugar than vinegar holds.To maintain good service does need for customers to actually say a thank you and to commend when a worker does more than the basics to help a customer.

The stick AND the carrot works better than just the stick.