superhub internet connection dropping off

goalhanger · 13-02-2011, 16:08

Had Virgin install Monday which went well. Great TV picture no problems but although we have very fast internet speed it frequently dips down to almost nothing . Wireless speed is always OK , its the internet connection that goes.
Is this normal for 1st week because its really anoying .
I will be onto Virgin on Monday if it carries on

Thanks,

Nopanic · 13-02-2011, 16:50

No, its not normal .. can you log onto your Superhub 192.168.100.1 and post up the power levels please ..

goalhanger · 13-02-2011, 18:49

am in the superhub but where do i find power levels ?
also my son cant see all the servers for his gaming - not as many as on BT . Had support on phonetonight and they ticked the remote control and it went from 0 servers to the 2000 he now gets but not all of them!!

Thanks for your help as Im a dumbo with computers.

Peter_ · 13-02-2011, 18:50

Please post the Upstream and Downstream stats from your modem just click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.

goalhanger · 13-02-2011, 18:52

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 48 55616000 Kbits/sec 299000000 Hz 1.1 dBmV 42.1 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 307000000 Hz 1.4 dBmV 42.4 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 315000000 Hz 1.5 dBmV 42.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Peter_ · 13-02-2011, 18:57

Your Downstream is fine can you post the Upstream.

Try this as well look down the left hand side and under Content Filtering> Services you untick ip Flood Detection and the Firewall.

goalhanger · 13-02-2011, 18:59

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 43.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 2874
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2873
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 1522 bytes
Scheduling Type Best Effort

---------- Post added at 19:59 ---------- Previous post was at 19:58 ----------

This is the port forwarding which the supt guy mentioned but said he couldnt do it???

Active Forwarding Rules
Name Start Port End Port Protocol Local IP Address
Choose Predefined Service
Service

Add Custom Rules
Name Start Port End Port Protocol Local IP Address

192.168.0 .

Peter_ · 13-02-2011, 19:02

Your Upstream is fine as well and I see that you are on 50Mb.

goalhanger · 13-02-2011, 19:05

both of those are already unticked.

---------- Post added at 20:05 ---------- Previous post was at 20:03 ----------

yep 50mb - new install last Monday and its done this since then.
TV works fine

shadow771 · 13-02-2011, 19:15

if i untick ip flood detection and firewall would it affect the torrents i download now and then?

pip08456 · 13-02-2011, 19:40

Yes, it'll enable the download to be quicker notwithstanding traffic shaping.

shadow771 · 13-02-2011, 19:54

ah great. thanks for the tip