[Update] ALL 20>30Mb upgrade discussion - Page 123

c@tbyte · 11-02-2011, 19:42

I must be one of the lucky ones.

Mine arrived Saturday, 3 days early.
Plugged it in and once it had settled the 30mb connection showed up. (Blue light.)
Phoned to activate it, got straight through and was online within 5 minutes.
I was well happy.

allanprg · 11-02-2011, 19:45

Since i've been on 30mb last Friday and on usb n wireless with the superhub the results of speed have been great and i have had no trouble.

Mick Fisher · 11-02-2011, 21:22

Quote:

Originally Posted by MaXiMiZe

I recieved my superhub today. I rang 150 through the phone line and the guy on the phone said that he had activated the "services". Problem was, that I didn't actually connect the thing in. It was still in it's packaging. I did a few speedtests and I was still at 20mb speed. I then rang the activation number, and they sent some signals to my hub and refreshed the connection. I was told that I would see the 30mb speed difference tommorow because it has to refresh at midnight or something. I don't understand, everyone here saw their speed difference immediately ????

Yeah, well took about 6 reboots before it settled down but I was up and running at full speed in 30 to 45 minutes after activation.
I wish I could say the same about my network. Damn software firewalls had a devil of a job auto detecting and for some reason manually inputting the IP and subnet wouldn't work either.
Then after fiddling all yesterday evening and this afternoon it just "sorted itself out"

PC networking is a huge PITA.

mala786 · 11-02-2011, 22:14

Hi

I have super Hub with XL sub, does anyone now when Peterborough gets 30MB? I got hub as free upgrade so do not want to pay Â£30 activation fee if I can help any idea's?

I am getting:-

adzzzbatch · 11-02-2011, 22:52

Quote:

Originally Posted by mala786

Hi

I have super Hub with XL sub, does anyone now when Peterborough gets 30MB? I got hub as free upgrade so do not want to pay Â£30 activation fee if I can help any idea's?

I am getting:-

The update won't happen unless you ring and ask for it, as for the Â£30 you may not have to pay it as you already have the hub (as stated by those who have posted earlier in the thread)

I'm in Peterborough too, and our hub arrives next thursday so there is no issue of not having 30mb in our area and also the upload upgrade has also taken place for us already.

savvychels · 11-02-2011, 23:12

My activation today was really buggy - took two calls to activations and a call to faults to get things finally sorted (and faults rang me back as promised to check up on me - and continue to try to fix it). I have to say although there were hiccups I had excellent service today working through it. The guy I spoke to in faults had someone else with the exact same issues I was having - but said it was the first time he'd come across it so there may have been something going on internally in the system that was causing the problem. But he got me up and running and was very pleased.

I mentioned I wished there was a way we could give positive feedback on CS (as everyone's so quick to write about negative experiences) and he said he could give me his team leader's email if I wanted to write something. Which I did. Just my .02, it would be nice if more people did this. Certainly in future I will do the same again if there's someone who's given me good quality service - I will ask for their team leader's email so I can give them some positive feedback

Peter_ · 12-02-2011, 00:15

Quote:

Originally Posted by savvychels

My activation today was really buggy - took two calls to activations and a call to faults to get things finally sorted (and faults rang me back as promised to check up on me - and continue to try to fix it). I have to say although there were hiccups I had excellent service today working through it. The guy I spoke to in faults had someone else with the exact same issues I was having - but said it was the first time he'd come across it so there may have been something going on internally in the system that was causing the problem. But he got me up and running and was very pleased.

I mentioned I wished there was a way we could give positive feedback on CS (as everyone's so quick to write about negative experiences) and he said he could give me his team leader's email if I wanted to write something. Which I did. Just my .02, it would be nice if more people did this. Certainly in future I will do the same again if there's someone who's given me good quality service - I will ask for their team leader's email so I can give them some positive feedback

If your email address is listed on the account then you may receive a NPS feedback email which you fill in and we receive a email with a certificate.

savvychels · 12-02-2011, 00:47

I'd happily fill one of those in as well. I just knew those were random and I think it's only fair to give credit where it's due

Peter_ · 12-02-2011, 00:51

Quote:

Originally Posted by savvychels

I'd happily fill one of those in as well. I just knew those were random and I think it's only fair to give credit where it's due

They are supposed to be random but I have had a few and I always fill them out.

MaXiMiZe · 12-02-2011, 01:45

Well it's been midnight and still no sign of speed being 30mb. I checked the operation config and it still gives a max transmit rate of 20mb.

Peter_ · 12-02-2011, 07:22

Quote:

Originally Posted by MaXiMiZe

Well it's been midnight and still no sign of speed being 30mb. I checked the operation config and it still gives a max transmit rate of 20mb.

Have you rebooted the Superhub as the top light must change to blue to be on the Docsis 3 platform if not you will have to call support from 0800 this morning.

mala786 · 12-02-2011, 10:42

Update:-

I have just rang VM, Spoke to Mike in regards to 30MB and a few other issues I have had in last 2/3weeks.

I explained my upgrade and new 12 month deal, looked through my a/c advised that 30MB avail in my location and as already had Super Hub its free to 30MB for me (No Â£30 fee) and system also took off additional Â£1.50 my bill per month for 12 months.

Mike then activated the Super Hub for 30MB,advised may take a few hours for speed to stablize:-

I am a happy very Chap!

And now:-

MaXiMiZe · 12-02-2011, 12:31

Quote:

Originally Posted by Masque

Have you rebooted the Superhub as the top light must change to blue to be on the Docsis 3 platform if not you will have to call support from 0800 this morning.

Yes, I just did this and it still states in the operation config that the max downstream traffic rate is 20480000 bps which equates to 20mb. Looks like I'm going to have to give VM an earache.

---------- Post added at 11:31 ---------- Previous post was at 11:17 ----------

While I was on the phone to VM I checked the hub connection page and saw that it had updated, did a speed test and it's safe to say that I'm more than happy

Taf · 12-02-2011, 13:16

Just got a Residential Services Contract from VM, to upgrade to 30Mb.

Monthly service charge as expected (line rental, Talk Weekends, BBXL 30, TVXL, At Races and EBill discount =Â£54.24)

BUT:

30Mb activation charge, Virgin Media Superhub, Manned Installation Charge Â£70!!!!

SEVENTY QUID!!! WTF!!!

And what is At Races? ? ?

mikegreen · 12-02-2011, 15:40

Quote:

Originally Posted by v0id

I was all prepared to pay the Â£30 activation fee by card there and then, and lovely lass on the phone was all "Oh, No No, it'll be added to your next bill"

Maybe you have a REALLY low credit limit on your account or something which is why they took a CC payment

Has this been the general experience of exisiting 20MB customers, the fee being tacked on your next bill I mean?

Ta