[Update] ALL 20>30Mb upgrade discussion - Page 102

Zee · 05-02-2011, 21:58

Horizon, good post. You've posted answers to what most people have been asking and arguing about.

javakrypt · 05-02-2011, 22:09

So much for it not being free. Phoned continuously today speaking to new agents, and guess what? They gave it to us free eventually. We have to call back after Sunday to sort out the details of the postage of the super-hub, but other than that it's a done deal, only because the systems are down for upgrades or something.

v0id · 05-02-2011, 22:22

Quote:

Originally Posted by javakrypt

So much for it not being free. Phoned continuously today speaking to new agents, and guess what? They gave it to us free eventually. We have to call back after Sunday to sort out the details of the postage of the super-hub, but other than that it's a done deal, only because the systems are down for upgrades or something.

I imagine when you call to arrange the postage any record of a "done deal" will magically disappear and you'll have to pay the Â£30 if you want carry on with the upgrade

Peter_ · 05-02-2011, 22:31

Quote:

Originally Posted by v0id

I imagine when you call to arrange the postage any record of a "done deal" will magically disappear and you'll have to pay the Â£30 if you want carry on with the upgrade

That is how it should pan out because otherwise the will be a multitude of complaints.

---------- Post added at 21:31 ---------- Previous post was at 21:26 ----------

Quote:

Originally Posted by BomberAF

All these people paying Â£30 to upgrade their 20 meg bb service are fools, they should wait for 12 months and then VM will upgrade them for free.

I would not hold my breath for a free upgrade and it might be a good idea to read this post.

http://www.cableforum.co.uk/board/35...-post1514.html

dnh · 05-02-2011, 22:39

thanks horizon for pointing that page out, just got off the phone to cs,and am now on 30mb with no activation fee. It was also a uk call centre for a change which made things much easier.

Horizon · 05-02-2011, 22:42

...so you had the superhub already and they've managed to switch you onto 30mb tonight without the fee. Is that correct? Are you on a retentions deal?

dnh · 05-02-2011, 22:44

yes have the hub already and yes switched to 30mb with no fee. No not on a retentions deal.

Horizon · 05-02-2011, 22:45

Ah, that explains it, thanks. There's me hoping I could switch tonight. At least we all know its "coming soon" now!

One fight won, now onto the next: tivvvooooooo. Let battle commence.

javakrypt · 05-02-2011, 23:20

Quote:

Originally Posted by v0id

I imagine when you call to arrange the postage any record of a "done deal" will magically disappear and you'll have to pay the Â£30 if you want carry on with the upgrade

They best not. >:[

Zee · 05-02-2011, 23:37

Quote:

Originally Posted by dnh

yes have the hub already and yes switched to 30mb with no fee. No not on a retentions deal.

Did you have to point them to that page though?

Ignitionnet · 05-02-2011, 23:51

Quote:

Originally Posted by Horizon

Ah, that explains it, thanks. There's me hoping I could switch tonight. At least we all know its "coming soon" now!

One fight won, now onto the next: tivvvooooooo. Let battle commence.

Per the rest of the thread for people not on retentions deals and with the right kit already it's free, and always should have been. Zero fighting just getting through to staff who are able to read what's on their screen

The VM harem will be around within a few months with deals that will allow you to avoid paying the extortionate Â£18.50/month for the 30Mb so just a bit of patience should work.

TiVo will be more interesting, absolutely no reason, at all, for VM to be adding that to the retentions deals. Not that that's stopped them in the past.

---------- Post added at 22:51 ---------- Previous post was at 22:49 ----------

Quote:

Originally Posted by Masque

I would not hold my breath for a free upgrade and it might be a good idea to read this post.

http://www.cableforum.co.uk/board/35...-post1514.html

That's now. We both know how scared VM are of churn and how much they fail at calling the customer's bluff even when the customer has spent the past decade phoning up once a year to 'cancel'.

Just a question of time really.

Horizon · 05-02-2011, 23:52

Ignition, you sound like the mother-in-law!

You do realise, don't you, that vm make profit, lots!!, on all the deals they do? As for tivo, I don't need a retentions deal for that. I know what deal I'm getting. It's already game, set and match....but to vm. They get lots of dosh from me, so they're not complaining and neither am I.

Ignitionnet · 05-02-2011, 23:59

Still amuses me how many posts in this thread are from people upset at being asked to pay list price in return for the upgrade. Class

---------- Post added at 22:59 ---------- Previous post was at 22:52 ----------

Quote:

Originally Posted by Horizon

Ignition, you sound like the mother-in-law!

You do realise, don't you, that vm make profit, lots!!, on all the deals they do?

I didn't realise you had access to their profit / loss figures on each package. Most impressed.

You are aware that their operating margin is 10.39% according to Q3 results? That'll be that 'lots' of profit on all the deals they hand out

As I said though TiVo will be interesting. I'm sure they'd make loads of profit giving the new boxes for free to people who want them to run on their discounted TV packages

Horizon · 06-02-2011, 00:02

Well, we won't go over that argument again. You think its reasonable that VM charge activation and/or upfront fees, I don't. And their margin is less as they're servicing all that debt, as you know full well.

Ignitionnet · 06-02-2011, 00:07

Quote:

Originally Posted by Horizon

Well, we won't go over that argument again. You think its reasonable that VM charge activation and/or upfront fees, I don't. And their margin is less as they're servicing all that debt, as you know full well.

That's their operating margin, not their margin including servicing of debt. That would be the net profit margin as you evidently didn't know full well.

I think it's perfectly reasonable for VM charge fees upfront. Last I checked VM and any other operator can charge whatever they want to and you choose to pay it and take the product or not.

There is no argument there, you don't want to pay list price or pay activation fees and are happy to repeatedly phone them to try and avoid them is entirely your choice, there's no discussion of how 'reasonable' or otherwise it is, it's entirely reasonable as they aren't forcing you to pay it and take the product

IMHO unreasonable is charging different people different rates for the same products because one person has the time and knowledge to phone retentions until they get the deal they want and usually repeat the process every year while someone else, evidently loyal as they aren't phoning up to blag discounts, ends up paying more. Your mileage may, of course, vary.