[Update] ALL 20>30Mb upgrade discussion

[castlekeep]

Hello,

I have just received the letter about upgrading to 30Mb from 20Mb.
I currently have a Linksys wireless router, WRT54GS which has two hardwired PC's into it and I have a wireless connected Laptop that is connected by its MAC address to the router. I also use a Dell Axim, again wireless and connected by its Mac Address and a Amazon Kindle connected by Wireless.

Will this superhub allow me to :

1. Hardwire the two PC's
2. Connect Wireless devices via their MAC Address.
3. Use G rated USB wireless adaptor that my LapTop uses.

Thank you very much for any advice.

Phil.

[BenMcr]

Originally Posted by dnh

i emailed virgin to complain about having to pay £30 for installation even though i already have the superhub. they phoned me back and said they are going to look into it. will keep you updated

There isn't any looking into. From day one you haven't had to pay the £30 if you have a SuperHub. Seems agents aren't reading things properly

[Zee]

Originally Posted by BenMcr

There isn't any looking into. From day one you haven't had to pay the £30 if you have a SuperHub. Seems agents aren't reading things properly

You keep saying that, as do other staff members, but CS insists you must pay the £30 change, even if you have the Superhub. No one seems to understand this.

Got my services installed today, still on 20Mb, all is good though.

[dnh]

Originally Posted by BenMcr

There isn't any looking into. From day one you haven't had to pay the £30 if you have a SuperHub. Seems agents aren't reading things properly

So do you reccommend i phone them again and insist they upgrade me

[Griffin]

Originally Posted by castlekeep

Hello,

I have just received the letter about upgrading to 30Mb from 20Mb.
I currently have a Linksys wireless router, WRT54GS which has two hardwired PC's into it and I have a wireless connected Laptop that is connected by its MAC address to the router. I also use a Dell Axim, again wireless and connected by its Mac Address and a Amazon Kindle connected by Wireless.

Will this superhub allow me to :

1. Hardwire the two PC's
2. Connect Wireless devices via their MAC Address.
3. Use G rated USB wireless adaptor that my LapTop uses.

Thank you very much for any advice.

Phil.

The answer to your questions is a resounding yes, i have used my mac addresses to lock down my wireless on the super hub.
There are also four ports for wireing pc's to as well.

[dnh]

Just been on the phone to cs again (indian call centre) and questioned the £30 activation she said that EVERYBODY HAS TO PAY the £30 even if you have the superhub already, i told her that i know of other people who have been upgraded with no activation charge. She said get me their account details so this can be proved, i told her i shouldnt have to prove anything to her so she hung up on me. I will be calling virgin again in the week when hopefully i will be put through to someone in the uk so i can cancel my services.

[Zee]

she is talking complete crap she is an idiot who is reading from the screen and doesn't know how to use her own brain to ask questions.

well i called up regarding the upgrade and i was told that because my services were installed after 1st Feb that i should get the upgrade for free, but to call tomorrow as the system takes 24 hours to update, i'll give them a call on Monday.

[dnh]

it seems to me that the arse dont know what the head is doing

[Lister of Smeg]

I heard the £30 is the fee for the Superhub

[dnh]

at first i was told the £30 was for the super hub my reply was i already have the hub. then i was told it was for activation, my reply was how come i have to pay for something to be activated that is already avtive? Then i was told £30 was to cover the cost of upgrading, My reply was i wish i got £30 for flicking a switch. Rubbish managment of customer services is all i can put it down to.

[qasdfdsaq]

It's been said a few times that if you are on 20mb and already have the superhub, you should be upgraded automatically and free of charge sometime "soon".

[Zee]

@dng, i agree with you because CS has not been told properly so each person is telling a different customer different things, and some of them make lies up as they go along.

@qasdfdsaq yes this is true, no one is arguing about that. people are concerned because CS is telling different customers different things. First its to cover the hub, then its to cover the activation, then its to cover the upgrade, they need to make their minds up.

[Peter_]

Originally Posted by Zee

@dng, i agree with you because CS has not been told properly so each person is telling a different customer different things, and some of them make lies up as they go along.

@qasdfdsaq yes this is true, no one is arguing about that. people are concerned because CS is telling different customers different things. First its to cover the hub, then its to cover the activation, then its to cover the upgrade, they need to make their minds up.

I doubt anyone is lying it is much more likely that they are just not reading all the information about the uplift which is available to them all at the click of a button.

[dnh]

Yes im not disputing what has been posted about free upgrades im just trying to get my head around how they dont get things right in the first place.

[MrGiles2]

Er, forgive my ignorence, but what is the difference between a Modem and Superhub as regarding size and shape?

I changed my modem a few months ago for a new one because the old one failed. Now, I do not know whether this is already a superhub.