[Update] ALL 20>30Mb upgrade discussion

[Chrysalis]

7.45pm



thats with tbbq looking really rough right now, so downstream congestion seems almost non existant now its bonded.

[Ignitionnet]

Originally Posted by GrimUpNorth

Hi Masque

I've seen the statement in the legal stuff about customers on non standard pricing, but this is under the heading Free Installation & Activation Upgrade Offer. If you click the upgrade to 30Mb button you you are shown a £30 activation fee, which surely means the statement in the legal stuff doesnt apply???

Cheers
Grim

Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.

Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.

Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time

[GrimUpNorth]

Originally Posted by Ignitionnet

Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.

Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.

Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time

I'm sure VM will, in time, change their views. At the end of the day I'm happy on 20Mb, so the question VM need to ask themselves is "Do we want his £30 or not". I've no problem with the £30 - its sounds a very fair deal, but add that to the just over £12 per month increase they want and the commander-in-chief puts her foot down!!

I understand the comments about retention deals, I got mine without even asking. I phoned to ask what it would cost to go from M+ TV to XL with a V+ so we could watch HD and the guy said "It's your lucky day - we've just got some great deals in", so he offered be an upgrade to tripple XL for £46.99 per month and I said ta very much. there was no threatening to leave, no haggling.

So the next question is:

If, as according to this thread, XL20 users will be upgraded in time anyway, would it be a good idea to phone CS and pay the £75 for the hub, keep the ongoing discounts and in time be upgraded for free?

Cheers
Grim

[Griffin]

I am on a retentions deal with a super hub, they can't push the upgrade through with the deal as the system doesn't let them. Just got to wait for the auto upgrades to come through to get round that though.

[BenMcr]

Originally Posted by GrimUpNorth

If, as according to this thread, XL20 users will be upgraded in time anyway, would it be a good idea to phone CS and pay the £75 for the hub, keep the ongoing discounts and in time be upgraded for free?

Until any mass upgrade is officially announced I would not count on it happening or when it may happen

[Pyr0]

got my superhub activated and working...
still seem to be stuck on 20Mb tho

Primary Downstream Service Flow
Downstream(0)
SFID 27672
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 27671
Max Traffic Rate 768000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 0 bytes
Scheduling Type Best Effort

[BenRichards]

Sweet

Here's my setup!

2.6ghz G network on the superhub.
This connects to an Airport Extreme running in 5ghz N wireless.

My 2 imacs are connected to the airports 'N' network. All the other devices such as xbox, wii, ipad, phones etc all connect to the 'G' network.

I know i could have 2 wirless networks on the superhub, but I have 2 1TB hard drives and a USB printer connected to the airport extreme so still need to keep that in the loop.

Anyway, its all working spot on and am getting the full speeds as shown above through the wireless on the airport extreme!

[frazzeld]

Might as well pop some results up

[savvychels]

Originally Posted by Traduk

When you get the box it will contain cables etc that you may not require (I didn't) so put them to one side and read through the simple steps.

Honestly it is all dumbed down so as to be as non confusing as possible. Just have your account number to hand, write down the MAC code printed on the Superhub and call the number in the literature. It takes a while (10) minute to settle down and if you have a switched off computer connected into one of the ethernet ports you are good to go when the lights are green, green, blue (top).

My P.C.'s were set up up with static IP's in a different router's range scale with also specified DNS servers which would have caused complications. Most people use DHCP with auto allocated DNS so unless you have specified something other than default, it should be plain sailing.

The router access IP is in the literature along with user name + initial password (needs changing). Wireless is easy to set up and sets to good security straight out of the box. I can see about 12 networks around my house and 4 are wide open but just follow the simple instructions and it does it all with good security.

You have nothing to worry about unless you already have levels of complications with multiple networks or devices using different levels of wireless eg B, G & N. If you had you would already be working out the work arounds so don't worry.

I as one of the 20meg sceptics who didn't want to lose out on upgrading but with a satisfactory deal went for it and am pleased that I did.

I feel sorry for people who are in non upload upgraded areas because until they are sorted they will not see numbers like these.

Thanks, I was with you for the first two paragraphs, but then my brain fried at the third (LOL).

I do believe that for me it should be straightforward. One main PC to be cabled into it and then a few wireless devices. Settings make me paranoid, but I'm glad to hear that the manual is clear. When I replaced my router it was supposed to be a 5 minute job, turned into an hour and me wanting to throw it into the wall! It was actually something simple, but not obvious (if that makes sense).

I do very much appreciate the attempt to de-stress me though I'm sure it will be fine. Good to read this thread though and learn things about the light colours etc, so if it doesn't go quite right I know where I can start looking.

Thanks again!

ps - not getting upload upgrade till July

[jb66]

May as well add some more congestion to the network

[BossC]

Originally Posted by ZrByte

This threads gotten pretty big, any chance someone could summarise what's happening right now in one post? I did try to keep up until about post #300 but lost it until yesterday and finding it hard to wade through 800+ posts to find the info. Also finding a lot of contradicting stuff.

Basically want to know the following....
Is the upgrade available now to 20mb customers on old kit or am I just getting the superhub with hopes of being upgraded later? (i.e. Is the speed increase immediate once the new kit is installed or does that come once my area is switched over like with previous free upgrades?)

How is the upgrade paid? One-off card payment or added onto my bill?

Does this start a new contract? And if so What length?

Will me being only 6 months into my current contract hinder me in getting the upgrade? I know it normally wouldn't but I've seen mention of new 12 month contracts coming in with the upgrade as above.

Any difference in STM or is it the same as 20mb? (I assume same as 20mb will be the case).

Think that's everything I wanted to know. If anyone responds and they feel they have more relevant info that I haven't asked for feel free to add it to your reply.

1st post...

The gist is 30Mb is available to all for 30 quid now. If you already have the Superhub (from a recent 20Mb install?) and are prepared to wait you can have 30Mb in "a while..." for free.

I have been on 20Mb from the days of getting 1Mb in a hurry cos I heard there was a 2Mb free trial on offer (remember that!?!) - just managed to get in - and somehow was paying 21.50 after discounts so I went the 50Mb route, no upfront fee and I end up paying 3 quid a month more for the year - Result!! Tuesday install.

[Zaim7890]

Originally Posted by BenMcr

If it says ALLDAY then it'll be a delivery

I was told the same that it would be between 9am - 7pm. Does that mean the hub will be delivered and i would need to phone to activate?

[v0id]

Am I missing something or are there no 'advanced settings' to edit the DNS on the superhub?

[qasdfdsaq]

Originally Posted by savvychels

Thanks, I was with you for the first two paragraphs, but then my brain fried at the third (LOL).

Plug it in, turn on the power, done.

[savvychels]

Originally Posted by qasdfdsaq

Plug it in, turn on the power, done.

Ah yes, there it was in the last sentence of his third paragraph LOL.

Seriously - I do hope it is just that simple, I just know with my luck it never usually is. But will stop worrying about it and will see what happens when it arrives.