[Update] ALL 20>30Mb upgrade discussion

[Peter_]

Originally Posted by dnh

I have the new superhub and have just phoned cs and was told i would have to pay £30 so i said forget it

As I said further up the thread just wait a few weeks as you should be uplifted for free if you have the Superhub already.

[pip08456]

Originally Posted by Chrysalis

Its clear its for the superhub, but its worded to make people think otherwise.

Someone even said there is an internal memo stating its to cover the cost of sending it out.

Can you quote that it is just a charge for a superhub? If I wanted one I would have to pay £75.

---------- Post added at 20:00 ---------- Previous post was at 19:58 ----------

Originally Posted by Masque

As I said further up the thread just wait a few weeks as you should be uplifted for free if you have the Superhub already.

So would you like to explain the "activation" charge?

It all means nothing to me as I'm on 50Mb but I am not a fan of false advertising or misleading of the consumer which VM seem to be experts at!

[dnh]

Originally Posted by Masque

As I said further up the thread just wait a few weeks as you should be uplifted for free if you have the Superhub already.

Do you really think this will happen? if it does the fair play to vm

[Peter_]

Originally Posted by dnh

Do you really think this will happen? if it does the fair play to vm

Wait a month and get back if it happens.

[AndyCambs]

Just received the email confirmation having order the superhub at £30 activation:

We're pleased to say we can give you a special bundle offer of <input offer e.g. 2 for £20>, saving you even more money than you thought on your Virgin Media services

Shouldn't someone have filled in the blanks????

[Zee]

So why are CS telling people who already have a Superhub to pay £30?

[Nopanic]

Originally Posted by Zee

So why are CS telling people who already have a Superhub to pay £30?

Maybe that's the only code they have at the moment ?

[Peter_]

Originally Posted by Nopanic

Maybe that's the only code they have at the moment ?

Most likely reason.

[robtuk06]

Is the £30 taken when you ring up or is it added to your bill, or can you choose which?

[Peter_]

Originally Posted by robtuk06

Is the £30 taken when you ring up or is it added to your bill, or can you choose which?

It is usually added to your next bill.

[Tazz]

Originally Posted by Nopanic

Maybe that's the only code they have at the moment ?

But some have posted to getting it for free if they have the hub...

[medic boy]

I can't understand why vm are charging for this increase in broadband speed when they never did before. I have been on the xl package from the beginning when it was 512kbs and I have never been charged for any increase in speed, even when they said i needed a new modem to keep up with the speed increase, so why are they doing it now. I have my own router because i got tired of asking for one from them, because they kept on saying it was out of stock.

[dnh]

if that is the case then why all the mix up at virgin? or does it just depend if you get a nice cs rep or a mardy git

[SnoopZ]

Originally Posted by medic boy

I can't understand why vm are charging for this increase in broadband speed when they never did before. I have been on the xl package from the beginning when it was 512kbs and I have never been charged for any increase in speed, even when they said i needed a new modem to keep up with the speed increase, so why are they doing it now. I have my own router because i got tired of asking for one from them, because they kept on saying it was out of stock.

This upgrade needs new equipment so i guess they want us to pay towards the cost, don't mind paying a 1 off £30 as my monthly bill isn't going up infact it is going down 50pence because of it.

[Zee]

So they are taking money from people unlawfully?