[Update] ALL 20>30Mb upgrade discussion - Page 67

Tazz · 01-02-2011, 20:24

Your better of upgrading to 50Mb as no set up or activation fees and dont forget you also get the Wireless N dongle free too

Stephen · 01-02-2011, 20:24

Quote:

Originally Posted by jellyfish

again customer loyalty means jack **** to VM . charge existing customers 30 quid where as new ones get it free. I am sure they will use some justification for charging existing customers.

I have been a VM customer when it all started with NYNEX and been thru various changes in company and this is how they treat loyal customer.

You are getting charged Â£30 for the superhub. Its not that much at all.

New customers will get installed with a superhub and 30Mb XL bb as that is what vm offer now.

VM are after all a business and not a charity.

ntl.wotcha · 01-02-2011, 20:26

Quote:

Originally Posted by Jayster

Otherwise you get 1Mb.

Well the UBR struggles to manage 500k most nights so I guess I'll wait.

Chrysalis · 01-02-2011, 20:30

Quote:

Originally Posted by pip08456

Ooooooooooooops! Doing more than 3 things at once! I'm sure the poster got it though.

---------- Post added at 19:22 ---------- Previous post was at 19:22 ----------

This is the way as per a post on VM's site

Try this

* Plug your cable router’s WAN port into any of the LAN ports on the VMDG280.
* Plug your PC into any VMDG280 LAN port and access the management page by entering 192.168.0.1 into your web browser
* Login to the VMDG280 the username/password details are on a sticker on the side of your hub (more help here)
* On the LAN IP page examine the DHCP lease info; you should see your PC and the second router list.
* Note the MAC address of the router and add it to the DHCP reservation section and give the second router an IP address of 192.168.0.10. (Use ipconfig /all in a cmd window to find the MAC address of your PC if your not sure which is which)
* Now go to the DMZ host page on the VMDG280 and enter the same IP address (e.g. 192.168.0.10). This means that the VMDG280 will pass all traffic to the second router without any checks or filters
* Additional Suggestion:- At this stage it would also be wise to turn off the VMDG280 wireless functionality and firewall and let your second router provide this for you
* Turn off the second router and back on again, plug your PC into the second router, login to the second router and set the router’s WAN setup for "Does your Internet connection require a login" to NO, this may also be known as Internet Connection type - "Automatic Configuration - DHCP" (it varies from router to router) and then you should see the WAN or internet as 192.168.0.10
* Connect any remaining devices to the second router as the Virgin Hub is now being used as a basic modem only
* The changes are now complete

The instructions above will work for the VMDG280 and VMDG480

ok thanks, initially I will give the superhub a chance as a router, I will disable the firewall on it and see how it fares as some people say its up to the task.

---------- Post added at 19:30 ---------- Previous post was at 19:29 ----------

getting 18meg down atm, just about hanging onto 90% speed VM, will be interesting if they can supply me with 27mbit when I'm upgraded as one thing to remember, that even people who dont do uploads will use more upstream on this service as 30mbit will need 50% more acks than 20mbit, which makes the 768k to 1mbit change (in non upgraded areas) more of a tight fit.

pip08456 · 01-02-2011, 20:31

Quote:

Originally Posted by Stephen

You are getting charged Â£30 for the superhub. Its not that much at all.

New customers will get installed with a superhub and 30Mb XL bb as that is what vm offer now.

VM are after all a business and not a charity.

Stephen, at no time and in no info given does it state that Â£30 is a charge for the superhub.

The ONLY charge stated for a superhub is Â£75 unless you are upgrading.

Â£30 is quoted as an activation charge.

What is it you actually do as an employee?

browney · 01-02-2011, 20:32

Well I done mine on the website since when I Phoned I got told my service would increase by Â£30pm.

We're sending one of our technicians round on 11/02/11 between 8am-1pm to install your Virgin Media services.

pip08456 · 01-02-2011, 20:32

Quote:

Originally Posted by Chrysalis

ok thanks, initially I will give the superhub a chance as a router, I will disable the firewall on it and see how it fares as some people say its up to the task.

---------- Post added at 19:30 ---------- Previous post was at 19:29 ----------

getting 18meg down atm, just about hanging onto 90% speed VM, will be interesting if they can supply me with 27mbit when I'm upgraded as one thing to remember, that even people who dont do uploads will use more upstream on this service as 30mbit will need 50% more acks than 20mbit, which makes the 768k to 10mbit change (in non upgraded areas) more of a tight fit.

Get back and confirm if it works!

Chrysalis · 01-02-2011, 20:32

Quote:

Originally Posted by pip08456

Stephen, at no time and in no info given does it state that Â£30 is a charge for the superhub.

The ONLY charge stated for a superhub is Â£75 unless you are upgrading.

Â£30 is quoted as an activation charge.

What is it you actually do as an employee?

Its clear its for the superhub, but its worded to make people think otherwise.

Someone even said there is an internal memo stating its to cover the cost of sending it out.

trickytree · 01-02-2011, 20:32

I am on VIP20.
Can I call up and go to VIP50 with no fees apart from my raise in each monthly cost?

vmfriend · 01-02-2011, 20:37

Just upgraded on the phone, hub being delivered Friday, my bill will reduce by Â£6 a mth, new 12 mth contract, Â£30 activation fee.

I can't believe i am going to get 30mb Â£6 mth cheaper than i am paying for 20mb.

Stephen · 01-02-2011, 20:37

Quote:

Originally Posted by pip08456

Stephen, at no time and in no info given does it state that Â£30 is a charge for the superhub.

The ONLY charge stated for a superhub is Â£75 unless you are upgrading.

Â£30 is quoted as an activation charge.

What is it you actually do as an employee?

It doesn't matter what I do at VM I have access to the same info as every other employee and I can assure you that if you already have a superhub on 20Mb you would not be charged the Â£30.

dnh · 01-02-2011, 20:42

Quote:

Originally Posted by Stephen

It doesn't matter what I do at VM I have access to the same info as every other employee and I can assure you that if you already have a superhub on 20Mb you would not be charged the Â£30.

I have the new superhub and have just phoned cs and was told i would have to pay Â£30 so i said forget it

pip08456 · 01-02-2011, 20:43

Quote:

Originally Posted by Stephen

It doesn't matter what I do at VM I have access to the same info as every other employee and I can assure you that if you already have a superhub on 20Mb you would not be charged the Â£30.

So the "activation" charge is non-existant and indeed a form of extortion!

I wonder what the ASA would have to say about that?

Zee · 01-02-2011, 20:46

Quote:

Originally Posted by dnh

I have the new superhub and have just phoned cs and was told i would have to pay Â£30 so i said forget it

i was told the same thing...

Tazz · 01-02-2011, 20:53

Quote:

Originally Posted by telfordcable

Been ring up 0800 052 7588 and downgrade me from 50 meg to 30 meg with monthy charge of just Â£21.50 per month for 12 months contract with a discount loyalty of Â£7.00 off. Quick start without activation fee and it all done now:

Quote:

Originally Posted by telfordcable

I can't afford Â£35 a month on 50Mb but now I am paying just Â£21.50 with Â£5.00 off discount loyalty for 30 Meg. That's suit me fine as I am a full time student.

Make up your mind is it Â£5 or Â£7 loyalty discount??? At least try to stay consistent if you are going to make things up