[Update] ALL 20>30Mb upgrade discussion

[vanman]

upgrade page is working now as well.
http://shop.virginmedia.com/existing...broadband.html

[Blackened]

Originally Posted by SnoopZ

Strange some people are saying no new contract and others are having a new 12 month contract, it does say on the website it needs a 12 month contract though.

Where mate - in the press release? Could that be for a new customer maybe? I was sure to make a point of asking because she knew her onions & she said that new customers will take out a minimum 12 month contract. Existing customers won't take on a new one - though I would have done anyway as I've no intention of leaving VM.

[vanman]

from here
http://shop.virginmedia.com/existing...broadband.html

Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

[Chrysalis]

Originally Posted by indie1982

0800 052 7588 - Straight through, no menus, knew exactly what I was going on about.

thanks, 2 rings, answered, nice uk lady on phone, done and dusted.

superhub here thurs morning by UPS.

Seems a very manual process, lots of typing in background for about 5 mins.

[SnoopZ]

Originally Posted by Blackened

Where mate - in the press release? Could that be for a new customer maybe? I was sure to make a point of asking because she knew her onions & she said that new customers will take out a minimum 12 month contract. Existing customers won't take on a new one - though I would have done anyway as I've no intention of leaving VM.

I'm confused now as i don't think the below applies to me, although i have no intention of leaving Virgin so a new 12 month contract doesn't bother me.

The woman on the phone seemed to know her stuff though and said i'd need a new 12 month contract.

Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

[Zee]

So i just signed up 2 weeks ago, for the 20Mb, which came with the Superhub, my services still have not been installed, will they put me on 30Mb, or will i have to pay the £30 charge?

[Ignitionnet]

Originally Posted by Zee

part of the press release is a load of rubbish. It says its a 12m contract with the 30Mb + Line rental, i signed up for that 2 weeks ago and it says 18 months contract on the site, it still says 18 months.

You can have an 18 month contract with first 6 at half price or a 12 month one with no discount to start with. BT have no such option it's 18 months or nothing.

[telfordcable]

Been ring up 0800 052 7588 and downgrade me from 50 meg to 30 meg with monthy charge of just £21.50 per month for 12 months contract with a discount loyalty of £7.00 off. Quick start without activation fee and it all done now:

http://www.speedtest.bbmax.co.uk/res...680&v=11991989


Superhub here:

Primary Downstream Service Flow
Downstream(0)
SFID 18163
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 18162
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[Blackened]

Originally Posted by vanman

from here
http://shop.virginmedia.com/existing...broadband.html

Oh well, that's not how it was explained to me - though it's of no consequence.
My monthly bill went down as well though so who knows how things work.

[Chrysalis]

Originally Posted by Ignitionnet

Thanks for that, interesting press release, the emphasis on quality of performance was of particular note. Once Virgin have the upstream shaping operating properly and suitably savagely I suspect many issues with upstream capacity will immediately disappear.

last nights trial didnt make a speck of difference to my latency :p

---------- Post added at 11:09 ---------- Previous post was at 11:07 ----------

Originally Posted by SnoopZ

Strange some people are saying no new contract and others are having a new 12 month contract, it does say on the website it needs a 12 month contract though.

I imagine everyone is in new contract with maybe only rentention deals been excempt, it makes no sense from VM point of view if they tie in all other deals into contracts but exclude this one.

[Ignitionnet]

Originally Posted by Chrysalis

last nights trial didnt make a speck of difference to my latency :p

It wasn't network-wide

[ShadowTD]

I'm going to wait for the dust to settle on this one. I've read in the last few pages that I'll get the upgraded TOS without doing anything, or I'll have to call but won't have to pay £30, or I'll have to pay.

I realise that the amount of people who have a Super Hub on 20Mb is probably about 20 people, all on here. I'll harang VM next week I think.

[Ignitionnet]

Originally Posted by telfordcable

Max Traffic Rate 33330000 bps
Max Traffic Rate 3333000 bps

Interesting amount of fluff they've added to this tier. It's capped at 33.33Mbps down and 3.33Mbps up. This is actually more fluff than the 50Mbps has at 53.0Mbps down and 5Mbps exactly up and way more than the 100Mbps which has basically no fluff at all.

[Chrysalis]

why not? that announcement was stupid then as they should have specified the areas.

I hope its been trialled in heavy areas, unlike their speed upgrade trials which tend to work well in trial and then bomb out in retail use.

Incidently the other press release made me laugh.

Perfect for gaming hahahaha
and the press release you replied to is going on about 90% expected speeds

so based on that I can expect 27mbit speeds and no jitter.

my modem hasnt resynced yet, my guess is they either delaying it till delivery day or it wont go out to old modems?
also the STM seems incredibly soft, if I am reading that right, no STM for daytime uploads? and leniant for night time? VM still think there downstream has more congestion than upstream or something?

[Milambar]

Just upgraded over the phone, spoke to a lovely scottish lady.

One off activation fee of £30, new superhub, no installation charge (self install), however it does start a new 12 month contract. She was able to take the activation charge over the phone paid by credit card, as opposed to putting it on my next bill (which would screw my short term finances up)