[Update] ALL 20>30Mb upgrade discussion - Page 50

Horizon · 01-02-2011, 09:48

.....we're waiting to find out.

browney · 01-02-2011, 09:52

Just been on the phone. They said if I go to 30Mb my bill will increase by about Â£33!

Horizon · 01-02-2011, 09:55

That doesn't sound right. There are price rises coming on the 1st April and what with the VAT increase kicking in now, that's a double rise. But that seems excessive! Just wait for the press release.

browney · 01-02-2011, 09:57

Yeah it was offshore he said I would be entering a new contract and my service price (retail rates XLBB XLTV, XL Phone for Â£33) would double if I added 30Mb. It has to be wrong because for Â£42pm I can get 50mb added.

ileikcaek · 01-02-2011, 09:58

Just looked at the traffic management policy for 30Mb and it seems very generous

Horizon · 01-02-2011, 09:59

...thank you.

A 7.5mb unlimited service, for the price, is pretty good going.

Blackened · 01-02-2011, 10:02

That's a nice STM.

**Hugh** · 01-02-2011, 10:03

I've just been on the phone to Customer Services to upgrade from 20Mb to 30Mb.

He told me it is a one off charge of Â£30 (inc VAT), my monthly bill will stay the same, and a superhub will be sent out to me (arriving on Friday).

He has also activated the upgrade (I'll check it when I get home tonight, and let you know the outcome).

browney · 01-02-2011, 10:08

How the hell!.

I've just been on the phone again to the UK team this time and he said for me it would be an extra Â£33pm!

Blackened · 01-02-2011, 10:17

All sorted here. Hub on it's way. My monthly bill has actually gone down

---------- Post added at 09:17 ---------- Previous post was at 09:11 ----------

Ooh, actually tech coming to install on Thurs instead for some reason.

SnoopZ · 01-02-2011, 10:23

More confusion without the upgrade page! Why can't they get anything right!

EDIT

this is the upgrade page if it hasn't already been posted.

http://shop.virginmedia.com/existing...broadband.html

whizzard · 01-02-2011, 10:29

browney · 01-02-2011, 10:30

Quote:

Originally Posted by SnoopZ

More confusion without the upgrade page! Why can't they get anything right!

EDIT

this is the upgrade page if it hasn't already been posted.

http://shop.virginmedia.com/existing...broadband.html

I've tried using that link but because I'm on a VM partner rate I don't think the order will go through.

ShadowTD · 01-02-2011, 10:31

Any news on what happens if you're on 20Mb and you've already got a Super Hub?

**Chris** · 01-02-2011, 10:32

Quote:

Originally Posted by browney

I've tried using that link but because I'm on a VM partner rate I don't think the order will go through.

And you didn't think that was worth mentioning earlier?

It seems to me that the rate you're on is preventing the CSR from processing your upgrade as an existing customer transfer at no extra cost. His systems are most likely telling him that your package change amounts to a regular upgrade and is quoting the price accordingly.