[Update] ALL 20>30Mb upgrade discussion

[vanman]

Originally Posted by qasdfdsaq

Wrong. Look at your own quote again. "Quickstart self-install is not available for up to 50Mb broadband." Says nothing about the Superhub. 50mb requires tech install, superhub does not. Superhub is not restricted to just 50mb, all other teirs can get it, most teirs get it free.

you look again it says Quickstart self-install is not available for up to 50Mb broadband.
30 mb is lower than 50 mb is it not

[jb66]

But you said ALL SUPERHUBS require a tech which is rubbish!

[vanman]

Originally Posted by jb66

But you said ALL SUPERHUBS require a tech which is rubbish!

no i didn't v.m did i just quoted them

[Traduk]

Originally Posted by vanman

no it did not
were point to it
http://webcache.googleusercontent.co..._EC-30-Upgrade

It pays to read the document, especially if you are the person quoting.

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

[vanman]

Originally Posted by Traduk

It pays to read the document, especially if you are the person quoting.

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

thats true i am sorry.
my bad
but vm did state that Quickstart self-install is not available for up to 50Mb broadband .

[Peter_]

Originally Posted by vanman

but vm did state that Quickstart self-install is not available for up to 50Mb broadband .

I have just looked through the website and can no longer find anywhere that states that any more which is a bit strange.

[pip08456]

Originally Posted by vanman

no it did not
were point to it
http://webcache.googleusercontent.co..._EC-30-Upgrade

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

Seems to imply it is self install no?

(it helps to read the small print!)

Looks like I got beaten to it!

[vanman]

Originally Posted by Masque

I have just looked through the website and can no longer find anywhere that states that any more which is a bit strange.

at the bottom of page
http://shop.virginmedia.com/existing...broadband.html

[Peter_]

Originally Posted by vanman

at the bottom of page
http://shop.virginmedia.com/existing...broadband.html

Oddly that is not on the 50Mb page.

http://shop.virginmedia.com/broadband/up-to-50mb.html

[Nopanic]

Originally Posted by vanman

you work for v.m and you dont know that all super hub's have to be installed by a tech/installer

Originally Posted by jb66

No superhubs are being posted out all the time for 20meg customers.

Originally Posted by whizzard

Super Hubs can be installed via quickstart. However if your power levels are off then a tech would need to be booked to resolve this. This will be no different for 30mb

Originally Posted by vanman

thats true i am sorry.
my bad
but vm did state that Quickstart self-install is not available for up to 50Mb broadband .

lol .. I don't even need to reply now ..

[vanman]

i did say that i am sorry but as that web page is not live
this is the t&c at the moment

Free installation upgrade offer (usually £40): Offer ends 31st Jan 2011. Subject to network capacity. 12 month minimum contract term applies. Quickstart self-install is not available for up to 50Mb broadband. An additional £20 activation fee is payable for 50Mb Broadband. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing TV and phone customers adding broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

http://shop.virginmedia.com/existing...broadband.html

Originally Posted by pip08456

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

Seems to imply it is self install no?

(it helps to read the small print!)

Originally Posted by vanman

thats true i am sorry.
my bad
but vm did state that Quickstart self-install is not available for up to 50Mb broadband .

[pip08456]

I did edit my post to show someone had beaten me to it.

T&C ATM don't matter as this is about the 30Mb upgrades not if 50Mb is Quickstart or not.

[vanman]

Originally Posted by Masque

Oddly that is not on the 50Mb page.

http://shop.virginmedia.com/broadband/up-to-50mb.html

it's on the existing-customers page thats why.
your looking at new customers t&c

---------- Post added at 16:04 ---------- Previous post was at 16:02 ----------

Originally Posted by pip08456

I did edit my post to show someone had beaten me to it.

T&C ATM don't matter as this is about the 30Mb upgrades not if 50Mb is Quickstart or not.

as it's not live we wont know untill it is.
the t&c may change.

[Nopanic]

Either way, every modem is the same setup and provisioning wise. The only reason a tech goes out is to correct or confirm the correct levels.

An upgrade from 20 - 30 would very rarely require a tech, but I think its already been said a few times now

[pip08456]

Originally Posted by Nopanic

Either way, every modem is the same setup and provisioning wise. The only reason a tech goes out is to correct or confirm the correct levels.

An upgrade from 20 - 30 would very rarely require a tech, but I think its already been said a few times now

It would appear there are many not even doing that!