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[Update] ALL 20>30Mb upgrade discussion
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Old 28-01-2011, 14:43   #541
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Re: 20 Mb/s to 30Mb/s free upgrade
Without trawling through 36 pages I'm currently an XL BB user so how does one upgrade to 30MB. Are there any addition costs involved?
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Old 28-01-2011, 14:46   #542
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by tweedie View Post
Without trawling through 36 pages I'm currently an XL BB user so how does one upgrade to 30MB. Are there any addition costs involved?
the upgrade will be free the superhub is free . My understanding is £30 = activation fee . as you will need a tec to install it
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Old 28-01-2011, 14:47   #543
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by vanman View Post
the upgrade is free the superhub is free . My understanding is £30 = activation fee . as you will need a tec to install it
Cheers vanman, do you pay the £30 over the phone or on the next bill?
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Old 28-01-2011, 15:06   #544
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by tweedie View Post
Cheers vanman, do you pay the £30 over the phone or on the next bill?
dont know sorry as the upgrade is not active yet.
keep an eye on this thread because as soon as it is
i have no doubt that you will see it on here with in the hour it go's live
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Old 28-01-2011, 15:42   #545
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Re: 20 Mb/s to 30Mb/s free upgrade
Why would you need a tech to install it ?

I know with 50 they like to check the levels, but I've installed many modems, on all tiers and have had no techs out ..
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Old 28-01-2011, 15:49   #546
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by Nopanic View Post
Why would you need a tech to install it ?

I know with 50 they like to check the levels, but I've installed many modems, on all tiers and have had no techs out ..
ok an installer if that suits you better.
so do you have a tech's number or a installers number.
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Old 28-01-2011, 15:53   #547
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by vanman View Post
ok an installer if that suits you better.
so do you have a tech's number or a installers number.
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no .. the only reason a technical/installer would go out with a 50Mb install would be to correct power levels ..


I'm not a tech or an installer ..
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Old 28-01-2011, 15:55   #548
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Re: 20 Mb/s to 30Mb/s free upgrade
Whilst the web page was up it inferred that it was self install but if a customer was unsure a £40 install fee would be waived.
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Old 28-01-2011, 15:59   #549
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Re: 20 Mb/s to 30Mb/s free upgrade
The 30meg is £30 via quickstart, no tech required
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Old 28-01-2011, 16:08   #550
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by Nopanic View Post
no .. the only reason a technical/installer would go out with a 50Mb install would be to correct power levels ..
I'm not a tech or an installer ..
you work for v.m and you dont know that all super hub's have to be installed by a tech/installer
Quote:
Free installation upgrade offer (usually £40): Offer ends 31st Jan 2011. Subject to network capacity. 12 month minimum contract term applies. Quickstart self-install is not available for up to 50Mb broadband. An additional £20 activation fee is payable for 50Mb Broadband. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing TV and phone customers adding broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.
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Old 28-01-2011, 16:10   #551
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Re: 20 Mb/s to 30Mb/s free upgrade
No superhubs are being posted out all the time for 20meg customers.
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Old 28-01-2011, 16:13   #552
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by jb66 View Post
The 30meg is £30 via quickstart, no tech required
The webpage did say if a engineer was required that the installation fee would be waived.
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Old 28-01-2011, 16:13   #553
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Re: 20 Mb/s to 30Mb/s free upgrade
Super Hubs can be installed via quickstart. However if your power levels are off then a tech would need to be booked to resolve this. This will be no different for 30mb
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Old 28-01-2011, 16:15   #554
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by pip08456 View Post
Whilst the web page was up it inferred that it was self install but if a customer was unsure a £40 install fee would be waived.
no it did not
were point to it
http://webcache.googleusercontent.co..._EC-30-Upgrade
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Old 28-01-2011, 16:15   #555
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Re: 20 Mb/s to 30Mb/s free upgrade
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Originally Posted by vanman View Post
you work for v.m and you dont know that all super hub's have to be installed by a tech/installer
Wrong. Look at your own quote again. "Quickstart self-install is not available for up to 50Mb broadband." Says nothing about the Superhub. 50mb requires tech install, superhub does not. Superhub is not restricted to just 50mb, all other teirs can get it, most teirs get it free.
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