VIP/VIP+ New and Improved VIP Package - Page 62

welwynrose · 27-01-2011, 17:49

Quote:

Originally Posted by AIDEN_23

I was recently contacted by a member of the CEO office with regards to the VIP package.He stated that the VIP package is to be revamped by the end of the first quarter, I reckon that this will be nice timing for the release of TIVO.Maybe a super VIP package will be released with TIVO and an upgrade for the VIP50 but I am just speculating.

I hope so

BenJSmyth · 27-01-2011, 18:43

that would be good. I don't mind the install and setup fee but am hoping that VIP50 customers get the monthly fee waived. or yes, a completely new Tivo bundle.

AIDEN_23 · 27-01-2011, 22:36

I was in a catagory of TIVO is too expensive until just about everyone I have spoken to(or read about) have raved and raved about it! So now I will be purchasing a box when it becomes available! I do hope they do a super package in the futre with TIVO and 100mb even if it is considerably more expensive it will be worth it!

trickytree · 27-01-2011, 23:42

Latest VIP bill has got the Â£7 charge on it for the HD channels so will be calling in the morning to get that sorted.
I know at the time a lot of people said it was only for 6 months but when I dealt with Diane I think it was on the phone she said about relaunching the VIP hopefully Q1 2011 and would waive this fee until that was the case

Now as it was a phonecall I have no proof so I can see it ending in me cancelling the HD part and also having a moan about my internet and lack of Tivo info while I'm at it.

jb66 · 27-01-2011, 23:55

Just goes to show giving folk a 6 month discount doesn't work

djmagnifique · 28-01-2011, 01:50

Quote:

Originally Posted by trickytree

Latest VIP bill has got the Â£7 charge on it for the HD channels so will be calling in the morning to get that sorted.
I know at the time a lot of people said it was only for 6 months but when I dealt with Diane I think it was on the phone she said about relaunching the VIP hopefully Q1 2011 and would waive this fee until that was the case

Now as it was a phonecall I have no proof so I can see it ending in me cancelling the HD part and also having a moan about my internet and lack of Tivo info while I'm at it.

Unless Virgin use the same call recording system that one of my previous employers did (when I used to work for an energy supplier 4 years ago) which is a pc based system that records all calls from all advisors all day every day for at least a 3 month period.

Anyone for cricket?

Digital Fanatic · 28-01-2011, 01:59

Quote:

Originally Posted by jb66

Just goes to show giving folk a 6 month discount doesn't work

it seems not.

i love virgin · 28-01-2011, 05:36

Can i ask something which i dont understand

I am on VIP50 and on my bills ever since i upgraded it showing the HD Channels at Â£7 but it does not show a credit of Â£7 so is the credit in with something else?

I am paying Â£110 a month for VIP50.

I still dont understand virgins billing.

BenMcr · 28-01-2011, 10:40

The credit for the HD is included in the big discount you get. It's not split out seperately

alexcopeland · 28-01-2011, 14:54

Any update on the VIP50 bundle being updated?

bengeo · 28-01-2011, 18:57

Originally Posted by jb66:
Just goes to show giving folk a 6 month discount doesn't work

Originally Posted by Digital Fanatic:
it seems not

Well I got the 6 months discount and appreciate it. Hope they get a good VIP + TIVO deal fixed soon.

Andy

Cozzy · 28-01-2011, 20:13

Hi

Still waiting on any details of revamped packages eagerly but .... wont VIP20 disapear or rebrand VIP30 ??? and if so I sure hope they up the VIP50 to VIP100 free too or I will be an unhappy chappy feeling the top VIP is again loosing value for money.

My wish is VIP Gold is launched to replace VIP50 and includes top broadband speed (whatever that is and always upgraded to stay up to date) combined with Tivo. But sadly my gut feeling is the top VIP will again loose its shine as it did in the past but I suppose I should try to stay positive and hope for a VM suprise to shock even the pessimistic me.

Cozzy

gaz2810i · 28-01-2011, 20:21

I am seriously considering leaving Virgin... I really don't want to but the wait for the revamped VIP and the TiVo services is getting beyond a joke and add this to the launch of Sky Atlantic, the loss of Virgin channels such as Bravo and great offer coming through my door from sky I just don't know what to do?

muppetman11 · 28-01-2011, 20:26

Quote:

Originally Posted by gaz2810i

I am seriously considering leaving Virgin... I really don't want to but the wait for the revamped VIP and the TiVo services is getting beyond a joke and add this to the launch of Sky Atlantic, the loss of Virgin channels such as Bravo and great offer coming through my door from sky I just don't know what to do?

I do agree Virgin do need to get TIVo out there but the channel losses are Sky's call and they were never going to give VM Atlantic from launch.

gaz2810i · 28-01-2011, 21:40

For a communication company they seriously lack the ability to communicate. It's silly because if they just came out and told us their was a delay and explained how much it will all cost and when the new release date will be and so on then I would be OK. Problem is all I am seeing is deals, and exclusives andnew things being released from sky and what feels like empty promises from Virgin.