[Update] ALL 20>30Mb upgrade discussion - Page 25

Nopanic · 22-01-2011, 21:22

Quote:

Originally Posted by Chrysalis

unless they contact a manager during the call? which my agent did.

---------- Post added at 20:19 ---------- Previous post was at 20:18 ----------

true as after all I have no superhub here yet, is possible me (and others here) have been lied to over the phone.

Its not really worth arguing about it .. I just hope you don't get billed if the modem shows up ..

Masque is a man in the know and he's only trying to look out for you ..

Peter_ · 22-01-2011, 21:27

Quote:

Originally Posted by Chrysalis

unless they contact a manager during the call? which my agent did.

As I said the is a process to follow and from what you say the manager did not follow it.

---------- Post added at 20:27 ---------- Previous post was at 20:23 ----------

Quote:

Originally Posted by Nopanic

Its not really worth arguing about it .. I just hope you don't get billed if the modem shows up ..

Exactly because all I am doing is pointing out what should actually happen.

I am glad that I am a technical support agent for the simple fact that if anyone actually came through to me over this issue then I would not have to deal with them and I would just transfer you to Customer Services as upgrades are part of their remit so they could take any flack.

Chrysalis · 22-01-2011, 21:29

Quote:

Originally Posted by Nopanic

Its not really worth arguing about it .. I just hope you don't get billed if the modem shows up ..

Masque is a man in the know and he's only trying to look out for you ..

yeah I will keep an eye on the bill to see if a Â£75 charge pops up.

helmutcheese · 22-01-2011, 22:26

Quote:

Originally Posted by jb66

I'd take masques word over a call center agent any day of the week

I will take the WEBPAGE on VM site (before it was pulled) over his word and I bet I get 30meg on the 1st Feb.

AGAIN I have been with them 10+ years and each and every upgrade the staff on the phone do not have a clue about "NEW" services/upgrades when customers find out through sites like this one.

They are LAST to be told and know less then some peeps here !

jb66 · 22-01-2011, 22:40

The 1st feb isn't now though, 1st feb may be the launch date. Easy to pop your details in a diary and action it on the 1st

helmutcheese · 22-01-2011, 23:53

That is not the issue here !

The issue is some are in denial that there will be a 30meg service even though it was put up on VM site.

Harryn9000 · 23-01-2011, 00:53

because if they know anything they will have been told not tell anyone and the person u suspect of denial has nothing to do with upgrades or new services, he only tech support ,they no as much as u or i so just leave it and wait till 1st of febuary.it only just over a week.

jb66 · 23-01-2011, 09:38

No we know there is a 30meg. I'm on it as a trial and I posted a speedtest a few pages back. The issue is you think you have been upgraded but you haven't, you might be upgraded on the 1st

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Post 99

Peter_ · 23-01-2011, 10:53

Quote:

Originally Posted by helmutcheese

I will take the WEBPAGE on VM site (before it was pulled) over his word and I bet I get 30meg on the 1st Feb.

I would not hold your breath as it mat be done in stages area by area as with all previous upgrades or have you forgotten that fact as simply flicking a switch could cause major issue.

Quote:

Originally Posted by helmutcheese

AGAIN I have been with them 10+ years and each and every upgrade the staff on the phone do not have a clue about "NEW" services/upgrades when customers find out through sites like this one.

You would be surprised how much an agent actually knows about the services provided and by how little they will tell you.

Quote:

Originally Posted by helmutcheese

They are LAST to be told and know less then some peeps here !

The first you probably knew about the possibility of an upgrade would be the first time you saw this thread and you then think that staff are unaware of what is going on well before you! sorry but you are deluded.

---------- Post added at 09:51 ---------- Previous post was at 09:49 ----------

Quote:

Originally Posted by helmutcheese

That is not the issue here !

The issue is some are in denial that there will be a 30meg service even though it was put up on VM site.

No one is in denial as the has still been no official announcement over any upgrade or have you conveniently forgotten that part and the webpage has long since been taken down as none of it was active.

---------- Post added at 09:53 ---------- Previous post was at 09:51 ----------

Quote:

Originally Posted by Harryn9000

because if they know anything they will have been told not tell anyone and the person u suspect of denial has nothing to do with upgrades or new services, he only tech support ,they no as much as u or i so just leave it and wait till 1st of febuary.it only just over a week.

All broadband technical support agents have to be aware of any upgrades that take place so we can offer support to the product otherwise you would wonder what was going on if you called in with an issue after being upgraded.

Chrysalis · 23-01-2011, 10:54

The web page still exists Masque, just the direct link to it is offline.

Peter_ · 23-01-2011, 10:58

Quote:

Originally Posted by Chrysalis

The web page still exists Masque, just the direct link to it is offline.

As I have said a few times a cached page is not a live link and you will not find the page anywhere on the Virginmedia website.

I can google pages that no longer exist but they will not work.

Chrysalis · 23-01-2011, 11:13

I mean the real page exists.

It is still possible to load the 30mbit order page.

Peter_ · 23-01-2011, 11:16

Quote:

Originally Posted by Chrysalis

I mean the real page exists.

It is still possible to load the 30mbit order page.

I know but it is still actually a dead link and the are thousands of similar pages on the web that do the same but actually go nowhere, if you had an answer before it was removed or shortly after that was because it actually connected at the other end, but if another person tried today nothing would happen.

Remember you filled out the live link.

browney · 23-01-2011, 11:19

We're just going round in circles.

Peter_ · 23-01-2011, 11:23

Quote:

Originally Posted by browney

We're just going round in circles.

It is now just a waiting game until the upgrade goes live and people can actually order it, but do not be surprised if they put a rollout in place as per all previous upgrades.

If you check on the website all the speeds have been removed with the exception of 100Mb in the section that first mentioned 30Mb.

http://shop.virginmedia.com/broadband/up-to-20mb.html

Quote:

33Free Virgin Media Hub for L: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L Broadband services (subject to status and credit checks). Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to XL, XXL and 100Mb broadband (subject to status and credit checks).