[Update] ALL 20>30Mb upgrade discussion - Page 24

Ignitionnet · 22-01-2011, 20:05

Just as well no-one is forcing you to have it, though I'm unsure how expensive a one-off charge for 50% more speed is. If you can afford XL you can probably manage the 30 quid, if you want it of course.

nick_f · 22-01-2011, 20:09

will this offer be to all XL customers? is there enough stock etc?

Does it require a new 12 month contract?

jb66 · 22-01-2011, 20:11

There is LOADS of stock

Chrysalis · 22-01-2011, 20:16

Quote:

Originally Posted by Masque

I think you have said it all as on 1st February you are expecting a callback from an agent, so as yet you do not actually have an upgrade due to the fact that it is impossible to be booked onto the system as the are no codes for any agent to use until it is officially launched and training of Customer Service agents take place on the new product.

---------- Post added at 18:38 ---------- Previous post was at 18:35 ----------

They cannot give you a non existent product though such as the upgrade you are all seeking as it is not available for anyone at present.

I am talking about the superhub which you claiming is impossible to send out without a Â£75 fee.

SnoopZ · 22-01-2011, 20:23

Quote:

Originally Posted by saabmania2

they can keep there expensive upgrades

Â£30 expensive?

saabmania2 · 22-01-2011, 20:30

Quote:

Originally Posted by SnoopZ

Â£30 expensive?

yes it's expensive when they are already ripping the VIP20 customers off as the VIP pack is such bad value now

Nopanic · 22-01-2011, 20:31

Quote:

Originally Posted by Chrysalis

I am talking about the superhub which you claiming is impossible to send out without a Â£75 fee.

In his defence, an agent has a restricted limit on the credit they can give a customer. If they sent out a superhub (assuming the code hasn't been added since he was last in work) the charge would have to be corrected by a manager.

Which means sending out a free Superhub is not possible for an agent.

helmutcheese · 22-01-2011, 20:42

Quote:

Originally Posted by Nopanic

Who is it you are referring to ?

Masque, as if you did not know going by his posts.

Nopanic · 22-01-2011, 20:48

Quote:

Originally Posted by helmutcheese

Masque, as if you did not know going by his posts.

jb66 · 22-01-2011, 20:53

I'd take masques word over a call center agent any day of the week

SnoopZ · 22-01-2011, 20:59

Quote:

Originally Posted by saabmania2

yes it's expensive when they are already ripping the VIP20 customers off as the VIP pack is such bad value now

It is 1 off charge and in most cases new equipment is needed so Â£30 is peanuts, for someone who can afford XL broadband in the first place.

Nopanic · 22-01-2011, 21:05

Quote:

Originally Posted by jb66

I'd take masques word over a call center agent any day of the week

he is a call centre agent .. but I agree, I think he's proven himself here

Peter_ · 22-01-2011, 21:17

Quote:

Originally Posted by Chrysalis

I am talking about the superhub which you claiming is impossible to send out without a Â£75 fee.

If the agent and their manager actually follow the correct process on the system then no one should receive a free Superhub even if you have followed a dead link and phone up to complain about it not actually working, all they should be doing is advising you to callback once the upgrade is in the public domain as otherwise by sending out a Superhub because you have demanded one they could actually cause issues with your account when the upgrade is finalised.

I personally would prefer to get my upgrade ordered when it is officially launched because I know that all the correct procedures and codes are in place and that nothing should go wrong.

I see no reason to actively chase the receipt of the Superhub when you will be receiving one anyway as part of the upgrade.

---------- Post added at 20:17 ---------- Previous post was at 20:14 ----------

Quote:

Originally Posted by Nopanic

In his defence, an agent has a restricted limit on the credit they can give a customer. If they sent out a superhub (assuming the code hasn't been added since he was last in work) the charge would have to be corrected by a manager.

Which means sending out a free Superhub is not possible for an agent.

No first line agent can credit such an amount only their manager can do so and even then they should not be doing so as it is not part of the process and any manager worth his salt should be doing this either.

Chrysalis · 22-01-2011, 21:19

Quote:

Originally Posted by Nopanic

In his defence, an agent has a restricted limit on the credit they can give a customer. If they sent out a superhub (assuming the code hasn't been added since he was last in work) the charge would have to be corrected by a manager.

Which means sending out a free Superhub is not possible for an agent.

unless they contact a manager during the call? which my agent did.

---------- Post added at 20:19 ---------- Previous post was at 20:18 ----------

Quote:

Originally Posted by jb66

I'd take masques word over a call center agent any day of the week

true as after all I have no superhub here yet, is possible me (and others here) have been lied to over the phone.

Peter_ · 22-01-2011, 21:21

Quote:

Originally Posted by saabmania2

yes it's expensive when they are already ripping the VIP20 customers off as the VIP pack is such bad value now

A proposed one of payment to go from 20Mb to 30Mb and receive a free Superhub ( which would cost you normally Â£75 to obtain ) for a one of charge of Â£30 with no increase in your outlay is a very cheap offer which no other ISP can compete with.