[Update] ALL 20>30Mb upgrade discussion - Page 14

vanman · 19-01-2011, 19:09

Quote:

Originally Posted by qasdfdsaq

Quote:

originally posted by james skelton
hi, vm will be launching an official announcement on this this week.thanks,james

yum.

update

Quote:

Originally Posted by james skelton

apologies, it will now most likely be next week - just a few things we need to tidy up at this end before making anything official. Hope you all understand. Thanks

Chrysalis · 19-01-2011, 19:12

I just got an email, order is going ahead, but I need to ring them up with missing info which I am not in a rush to do as I hate using their call centres. Not sure why they couldnt ask for the info in the email, they also didnt say what was missing.

SnoopZ · 19-01-2011, 19:13

Quote:

Originally Posted by Chrysalis

I just got an email, order is going ahead, but I need to ring them up with missing info which I am not in a rush to do as I hate using their call centres. Not sure why they couldnt ask for the info in the email, they also didnt say what was missing.

I wouldn't bother phoning as they won't know anything about it. Here is the email for everyones info!

Quote:

Hi there,

Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us!

As we need to look further into the details of your order before we can go ahead with your install. Any pre-payment that you have made on line will not be processed until your install date has been confirmed.

We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up. So just call our team on 0845 454 1111.

We're looking forward to hearing from you!

Kind regards,

The team at Virgin Media

Chrysalis · 19-01-2011, 19:16

so they ask you to ring but then the person on the other end wont have a clue what ringing about?

helmutcheese · 19-01-2011, 19:19

I caught the order page last night before it was pulled !

I am in an area that does not have the new upload speed increase or 100meg yet and both are "Being Planned" on the VM info .PDF page.

I however was told 5mins ago by a Scottish staff member the same as SnoopZ above posted.

She too was unaware until she put me on hold and went and asked about it.

I have been billed the Â£30 and its a "Self Install Upgrade" when the Superhub arrives in 5-7 days (unless issues arise and a Engineer will call but the Â£40 will be waived).

It goes officially live on 1st Feb 2011.

**Chris** · 19-01-2011, 19:20

Quote:

Originally Posted by Chrysalis

so they ask you to ring but then the person on the other end wont have a clue what ringing about?

Sounds like it - but then they only 'asked' you to ring insofar as their automated systems sent you an automated, standard email. So not such a surprise that they're tying themselves up in knots over this.

Looks like a total VM cock up to me.

Chrysalis · 19-01-2011, 19:20

my question is would your superhub still be "on the way" if you didnt ring up.

Griffin · 19-01-2011, 19:32

Quote:

Originally Posted by greeninferno

does that Â£39 a month include the line rental charge?

you sure that isn't for the first 6 months then back up to the normal price of Â£60 ?

I was going to get bt infinity broadband up to 40mb down & 10mb up with unlimited phone & bt vision for Â£20.50 pm for the first 3 months & then Â£49 pm after that including line rental.
Retentions phoned me up & offered me xl broadband, xl phone, & xl tv including line rental for Â£39 pm, i was also told my speed would be increased to 30mb when available.

SammyM · 19-01-2011, 19:36

Quote:

Originally Posted by Nopanic

The feeds supporting the portal appear to be in place, so there is no reason you wont hear back.

It's not worth risking my job for .. if I tell you something VM hasn't released I'd get beaten ...

I fully understand Nopanic.

I just thought the whole issue was developing into a bit of a pantomime.

Blackened · 19-01-2011, 20:15

Email just arrived here too.

SammyM · 19-01-2011, 20:17

And email just arrived here.

Just of interest, has anyone actually rang the number recently (regarding the 30Mb) and if so what is the present reaction at the other end?

Peter_ · 19-01-2011, 20:21

An email just arrived here saying.

Quote:

moneysupermarket.com and Britain's Got Talent â€“ Enter the prize draw now celebrate the double act by winning free tickets!

Oh I see not that email.

Chrysalis · 19-01-2011, 20:35

Masque can you tell us if we will get superhub's shipped without ringing up?

Peter_ · 19-01-2011, 20:41

Quote:

Originally Posted by Chrysalis

Masque can you tell us if we will get superhub's shipped without ringing up?

I have about as much idea as you do as technical support does not deal with upgrades, it will be a case of wait and see.

qasdfdsaq · 19-01-2011, 20:53

Quote:

Originally Posted by Blackened

That's what I meant. If you click the big "Upgrade to 30MB" button, this is where it takes you.

---------- Post added at 16:27 ---------- Previous post was at 16:11 ----------

Anyway, the page is still in Google's cache if you mess with the URL.

http://webcache.googleusercontent.co..._EC-30-Upgrade

Indeed, you can still go to:
http://shop.virginmedia.com/existing..._UPGRADE_SOLUS
which still works and takes you to the basket link with the 30mb product in your basket.

So the ordering system still has it in there, just the "intro" page has been pulled. Mind you, I wonder who discovered that link and how - I don't see it linked to from any part of VM's shop, and it's really not that unusual or that much of a cock-up to ensure your systems are ready by setting them up ahead of date and keeping the URL private. If people discover the URL via non-legitimate means or you have no access control, well, this happens.

All it shows it that they have everything prepared, set up, ready, and working ahead of time. Doesn't seem like a bad thing to me - the only cockup is how the link got leaked.