[Update] ALL 20>30Mb upgrade discussion - Page 9

v0id · 18-01-2011, 23:21

Quote:

Originally Posted by Masque

Here is what everyone has been waiting for regards the upgrade

Upgrade to 30Mb broadband for just Â£30

http://shop.virginmedia.com/existing..._EC-30-Upgrade

So, will this be available as a self install?

Peter_ · 18-01-2011, 23:24

Quote:

Originally Posted by virginruinedntl

To clarify do new customers still pay Â£30 extra to go on the 30mb speed instead of the 20mb speed?

I am not in work today but as it is replacing 20Mb I can see no reason for them to be charged Â£30 as they will already have the Superhub and that is why we as customers with standard modems are required to pay Â£30 in order to receive the correct equipment for the 30Mb and above tiers.

---------- Post added at 22:24 ---------- Previous post was at 22:22 ----------

Quote:

Originally Posted by v0id

So, will this be available as a self install?

You will receive a Superhub in the post as a self install but a few customers may need manned installs as per below.

Quote:

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off Â£30 fee applies. Manned installation may be required by a small number of customers however the Â£40 fee will be waived.

looselipsuk · 18-01-2011, 23:25

Quote:

Originally Posted by Masque

No all platforms below 50Mb have to pay Â£30 for the adaptor, so if you want both it will cost you Â£60 in total.

While I fully understand the reasons behind this I am lost as to why pay Â£30 for a USB adapter when they can be bought from under Â£10 upwards?

virginruinedntl · 18-01-2011, 23:28

I can see there being an awful lot of users who will be sticking to 20mb, i doubt that many people will be prepared to pay the Â£30 charge. Lets hope within a few months the charge is dropped then everyone will be on 30mb and they'd have some nice bragging rights compared to the competition with the exception of BT Infinity which averages at 37mb in real world tests.

If they upgraded 10mb users to 12mb and gave them docsis3 modems they could do away with docsis1 completely which i would assume save virgin alot of money?

Peter_ · 18-01-2011, 23:31

Quote:

Originally Posted by looselipsuk

While I fully understand the reasons behind this I am lost as to why pay Â£30 for a USB adapter when they can be bought from under Â£10 upwards?

Because we will only support equipment supplied by us and this device is covered by a 2 year warranty from Virginmedia which includes full technical support.

A 3rd party device such as the one quoted for Â£10 will not be supported by us and you will need to sort out the connection yourself or via 0845/0870/0905/6 numbers with the manufacturer the choice is yours.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------

Quote:

Originally Posted by virginruinedntl

If they upgraded 10mb users to 12mb and gave them docsis3 modems they could do away with docsis1 completely which i would assume save virgin alot of money?

Giving away that amount of kit would not save them a lot of money as the are most customers are on 10Mb it would more likely bring the company to its knees.

As for a free upgrade do not hold your breath.

jb66 · 18-01-2011, 23:34

But will the system allow a 50meg modem to work with 30Meg?

Peter_ · 18-01-2011, 23:36

Quote:

Originally Posted by jb66

But will the system allow a 50meg modem to work with 30Meg?

If it will work with 10Mb and 20Mb then why not 30Mb, I have seen many customers running these modems on the lower tiers.

SnoopZ · 18-01-2011, 23:38

Quote:

Originally Posted by Masque

I am not in work today but as it is replacing 20Mb I can see no reason for them to be charged Â£30 as they will already have the Superhub and that is why we as customers with standard modems are required to pay Â£30 in order to receive the correct equipment for the 30Mb and above tiers.

---------- Post added at 22:24 ---------- Previous post was at 22:22 ----------

You will receive a Superhub in the post as a self install but a few customers may need manned installs as per below.

Who do they use to ship the modem? Hopefully Royal Mail to make my life easier.

whizzard · 18-01-2011, 23:39

Quote:

Originally Posted by jb66

But will the system allow a 50meg modem to work with 30Meg?

As I posted earlier, yes it will.

Peter_ · 18-01-2011, 23:40

Quote:

Originally Posted by SnoopZ

Who do they use to ship the modem? Hopefully Royal Mail to make my life easier.

HDNL/YODEL are the couriers.

SnoopZ · 18-01-2011, 23:42

Quote:

Originally Posted by Masque

HDNL/YODEL are the couriers.

Damn not good news for me then, and will be a pain in the ass to collect after work if the depot is too far away.

Blackened · 18-01-2011, 23:42

Masque you old rogue! When Chris was stating 20mb users were getting a free upgrade earlier today you must have been chuckling away to yourself!

whizzard · 18-01-2011, 23:44

Quote:

Originally Posted by Blackened

Masque you old rogue! When Chris was stating 20mb users were getting a free upgrade earlier today you must have been chuckling away to yourself!

Technically it's subjective, it's only free if they have DOCSIS3 kit. If not they have to pay Â£30 to upgrade.

jb66 · 18-01-2011, 23:45

Quote:

Originally Posted by whizzard

As I posted earlier, yes it will.

ok, so if i have a 50meg modem, running on 20, they can upgrade it without sending out a stupidhub?

Very unvirgin like

Peter_ · 18-01-2011, 23:47

Quote:

Originally Posted by Blackened

Masque you old rogue! When Chris was stating 20mb users were getting a free upgrade earlier today you must have been chuckling away to yourself!

Well today is my day off so I was taken unawares by all this, I go to the cinema and come home to find out that the upgrade was now on the website, off course I had no idea about it.