Virgin to give new Superhub out.

[Peter_]

Originally Posted by Rivva

Actually there's still an "S"(2meg) included in all those X's and L's. I only know that because I asked if there was anything smaller/lower that I could be put on when enquiring about changing my package.

It is not sold as a standalone product though as the is very little difference in price between it and 10Mb L, it is a retention package.

[jb66]

Originally Posted by Masque

Are you getting any T4's.

I dont know how to find that out on the superhub but it doesnt look like it, Im getting errors like, docsresetnow, and failed to update software, max tries reboot

Tue Dec 07 08:01:14 2010 Critical (3) UCD invalid or channel

Tue Dec 07 02:19:37 2010 Error (4) SW upgrade Failed before download -TFTP Max Retry Exceeded

Tue Dec 07 02:18:33 2010 Notice (6) SW Download INIT - Via Config file V2bfe089a32c3bd47.cm

Tue Dec 07 02:18:27 2010 Critical (3) DHCP FAILED - Requested Info not supported.

Tue Dec 07 02:18:23 2010 Critical (3) No Ranging Response received - T3 time-out;

Tue Dec 07 02:18:14 2010 Error (4) Disruption during SW download - RF removed

Time Not Established Critical (3) DHCP FAILED - Requested Info not supported
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Warning (5) Lost MDD Timeout

Time Not Established Warning (5) MDD message timeout

Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing

Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

[Peter_]

Originally Posted by jb66

I dont know how to find that out on the superhub but it doesnt look like it, Im getting errors like, docsresetnow, and failed to update software, max tries reboot

Tue Dec 07 08:01:14 2010 Critical (3) UCD invalid or channel

Tue Dec 07 02:19:37 2010 Error (4) SW upgrade Failed before download -TFTP Max Retry Exceeded

Tue Dec 07 02:18:33 2010 Notice (6) SW Download INIT - Via Config file V2bfe089a32c3bd47.cm

Tue Dec 07 02:18:27 2010 Critical (3) DHCP FAILED - Requested Info not supported.

Tue Dec 07 02:18:23 2010 Critical (3) No Ranging Response received - T3 time-out;

Tue Dec 07 02:18:14 2010 Error (4) Disruption during SW download - RF removed

Time Not Established Critical (3) DHCP FAILED - Requested Info not supported
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Warning (5) Lost MDD Timeout

Time Not Established Warning (5) MDD message timeout

Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing

Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

That is pretty normal for a Virginmedia modem as all updates are locked down and every time you reboot or the modem reboots you will see similar information in the event logs.

You should not be losing connection and having the modem reboot 2/3 times a day so as you appear to on a trial I would call the number they have given you for the specialist support.

[Welshchris]

id say a lot of existing users will get this eventually as when replacement modems are needed and virgin wont be issuing modems any longer unfortunately.

[Peter_]

Originally Posted by Welshchris

id say a lot of existing users will get this eventually as when replacement modems are needed and virgin wont be issuing modems any longer unfortunately.

We still hold stock for standard modems because otherwise the would be a £60 charge.

[Welshchris]

well atleast the hubs wont be forced upon us which is a good thing unless u want to goto to 100mb in which case Virgin will rip u off for another payment.

[Peter_]

Originally Posted by Welshchris

well atleast the hubs wont be forced upon us which is a good thing unless u want to goto to 100mb in which case Virgin will rip u off for another payment.

The hubs will not be forced upon us as otherwise anyone who had already paid £60 for the privilege of owning one would be rather upset, as the EPC2100 is still manufactured by Cisco I can see standard modems being supplied for a very long time.

[Welshchris]

the hubs will be forced upon people wanting to upgrade to 100mb which in my opinion is a blantent rip off from Virgin seeing that the 50mb modems are capable of 400mb. Even when they showcased the 200mb in the summer what did they use a 50mb modem.

[jb66]

Tue Dec 07 02:19:37 2010 Error (4) SW upgrade Failed before download -TFTP Max Retry Exceeded

Doesnt sound normal but i'll take your word for it, i've got my d2 hub at the ready if it does it again

---------- Post added at 09:29 ---------- Previous post was at 09:27 ----------

Originally Posted by Welshchris

the hubs will be forced upon people wanting to upgrade to 100mb which in my opinion is a blantent rip off from Virgin seeing that the 50mb modems are capable of 400mb. Even when they showcased the 200mb in the summer what did they use a 50mb modem.

Please explain why it is a rip off? How much is the hub for customers upgrading to 100mb? For all you know it could be free!, the d-link router cant handle 100Meg wired.

[Peter_]

Originally Posted by jb66

Tue Dec 07 02:19:37 2010 Error (4) SW upgrade Failed before download -TFTP Max Retry Exceeded

Doesnt sound normal but i'll take your word for it, i've got my d2 hub at the ready if it does it again

I have this nice message in my events log.

Tue Dec 07 08:44:23 2010 Tue Dec 07 08:44:23 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received -

[BenMcr]

Originally Posted by Welshchris

the hubs will be forced upon people wanting to upgrade to 100mb which in my opinion is a blantent rip off from Virgin seeing that the 50mb modems are capable of 400mb. Even when they showcased the 200mb in the summer what did they use a 50mb modem.

According to Ignition the problem isn't the downstream, it's the upstream

http://community.virginmedia.com/t5/.../209343#M25588

50Mbit modem can do 4 bonded upstream channels, SuperHub can do 8

[pip08456]

Originally Posted by BenMcr

According to Ignition the problem isn't the downstream, it's the upstream

http://community.virginmedia.com/t5/.../209343#M25588

50Mbit modem can do 4 bonded upstream channels, SuperHub can do 8

Which I still haven't gotten my head around yet and will have to quiz him some more.

The 5Mb upstream on 50Mb is only utilising 1 channel so why does 4 or 8 channel bonding capability make any difference to the 100Mb service?

You mooching about Igni?

[Ignitionnet]

Originally Posted by pip08456

Which I still haven't gotten my head around yet and will have to quiz him some more.

The 5Mb upstream on 50Mb is only utilising 1 channel so why does 4 or 8 channel bonding capability make any difference to the 100Mb service?

You mooching about Igni?

Yes - re-read what Ben said, he was referring to downstream.

[BenMcr]

my misread of what Iginition said then.

I knew there was a reason why I normally just link to his posts

[Ignitionnet]

Originally Posted by Welshchris

the hubs will be forced upon people wanting to upgrade to 100mb which in my opinion is a blantent rip off from Virgin seeing that the 50mb modems are capable of 400mb. Even when they showcased the 200mb in the summer what did they use a 50mb modem.

If you think Virgin make some kind of enormous profit from requiring the hubs for upgrading customers you are very much mistaken.

It's needed because it can bond more than 4 channels and Virgin are using more than 4 channels for 100Mbps and will absolutely need more than 4 channels for 200Mbps, simples.

---------- Post added at 11:36 ---------- Previous post was at 11:35 ----------

Originally Posted by BenMcr

my misread of what Iginition said then.

I knew there was a reason why I normally just link to his posts

No you got it spot on, see above.