Disgusted with NTL and need HELP!!! PLEASE!!!

[Earwig]

Can I just swap over to ethernet or do I need to uninstall it all and then reinstall. I think i tried to go with ethernet when I reinstalled my entire PC but it was not letting me. It failed on one of the tests boradband jump goes through.....Can't remember what so I am no help there........

Tnx for all this advice. I am really greatful for your help.

I will now read through installing without broadband jump cd to see if I can find my own aswers to installing it......

[Neil]

Originally Posted by Earwig

Can I just swap over to ethernet or do I need to uninstall it all and then reinstall. I think i tried to go with ethernet when I reinstalled my entire PC but it was not letting me. It failed on one of the tests boradband jump goes through.....Can't remember what so I am no help there........

Tnx for all this advice. I am really greatful for your help.

I will now read through installing without broadband jump cd to see if I can find my own aswers to installing it......

http://homepage.ntlworld.com/robin.d...b.html#usbswap

[Edit]-Try here too: http://homepage.ntlworld.com/robin.d...mtips/p2p.html

[Earwig]

Well I tried to swap from USB to Ethernet following the steps in the link.

1. I powered down my PC.

2. powered down my modem.

3. Unplugged USB at bothe ends.

4. Plugged in Ethernet cable to PC and modem.

5. Waited a while and turned PC back on.


The ONLY lights that were on my modem were the ENET and the D/S came on and off and on and off and on and off....You get the idea??HEhehe.

No other lights came on at any point I was especially looking for sync and ready...but nothing.......

Did I do it right?? I was thinking I did not wait long enough for the modem to settle down?? I only waited maybe 2-3 minutes. It kept doing the same thing so i powered the PC back up.

If I needed to wait longer then I will do this tomorrow as I have been on hold to NTL being transfered to Level 2 Tech Support (Which I never got through to!!!) For 3 Hours tonight....Enough is enough for 1 night. I will try again tomorrow. Just wanted to try this swap over while my connection is still working. Guarenteed it will not be tomorrow.


Tnx again for the help.

[carlingman]

Originally Posted by Earwig

Well I tried to swap from USB to Ethernet following the steps in the link.

1. I powered down my PC.

2. powered down my modem.

3. Unplugged USB at bothe ends.

4. Plugged in Ethernet cable to PC and modem.

5. Waited a while and turned PC back on.


The ONLY lights that were on my modem were the ENET and the D/S came on and off and on and off and on and off....You get the idea??HEhehe.

No other lights came on at any point I was especially looking for sync and ready...but nothing.......

Did I do it right?? I was thinking I did not wait long enough for the modem to settle down?? I only waited maybe 2-3 minutes. It kept doing the same thing so i powered the PC back up.

If I needed to wait longer then I will do this tomorrow as I have been on hold to NTL being transfered to Level 2 Tech Support (Which I never got through to!!!) For 3 Hours tonight....Enough is enough for 1 night. I will try again tomorrow. Just wanted to try this swap over while my connection is still working. Guarenteed it will not be tomorrow.


Tnx again for the help.

From another post of yours you the upstream power level looks a little poor at 24 from your reading but when you phoned did they mention what they can see at UBR level.

And also if you are not getting the SYNC light but you are getting an ENET light this sorta proves the connection between PC and modem is fine but the modem is not locking onto the downstream.

I would pursue this and hope a helpful techy pops in here or ring them again tomorrow.

[Ignition]

Originally Posted by Earwig

Type : Ambit ETH/USB Combo Cable Modem
Downstream Receive Power Level : -4.04 dBmv
Downstream SNR : 28.15 dB
Upstream Transmit Power Level : 24.50 dBmv

Hrm odd.

IP address please (when your modem is back online).

[Earwig]

Originally Posted by Ignition

Hrm odd.

IP address please (when your modem is back online).

I have sent you my I.P in a PM for you to look at for me. Thanks in advance for you help.


It is now 6:45 and my connection seems to working ok.
I did manage to get through to NTL again last night and found the guy on the phone to be alot more accomadating than the first guy I spoke to which provoked me into the title for this thread. I relise that the title to this thread is perhaps not entirely fair. It seems a little over the top to brandish the whole company with the same iron after talking to one particualr idiot.

Anyway after speaking with him he said tnat there was indeed still a fualt in my area so why did this first guy not pick up on this?? He said that there was DEFINATLEY no fault in my are and that my PC was at fault.
He told me to restart my pc etc...and reboot modem and ran a few other test like ping this and I mentioned the robin test from above and the results and he said that I had a problem perhaps with my upload S/N or Power , (I think).

Anyway he said that he was going to transfer me to Level 2 Tech Support as they have more in depth tools to try and help me. He gave me a reference number and I was put on hold. After 20 Mins on hold the music that plays while you wait disapeared and was followed by a standard ringing. I held like this (with normal ringing) for a further 45 mins before thinking something was wrong and hung up.

I rediled NTL tech and after 30Mins got through and explained what I had just been through and gave the reference number and was told that I would again be transfered to Level 2 Teach Support. The same thing happened and after waiting with a standard ringing tone after the music stopped for a further 60 mins. I finally hung up the phone at 11:38 and gave up...

Hopefully someone here can help me out, you have all been very helpful indeed and have gotten me to do things that none of the tech people have so far. Why are they not as helpful and as polite as you guys?? It would be a much better front for the company if their Tech staff put as much effort into helping their customers as you people do. And you all do it off your own back and mostly in you OWN TIME TO!!!

Thanks again for all the help. I REALLY do appreciate it!!"

Earwig / anyone else in NN10 -

Has your connection been up and down like a whores pants today?

Can anyone shed any light?

Andy

System up time = 0 days 00h 00m 47.00s
Downstream channel ID = 0
Downstream channel frequency = 402750000 Hz
Downstream received signal power = 2.3 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1536000 bps
SigQu: Signal to Noise Ratio = 28.4 dB
Cable modem status = Operational
Upstream transmit signal power = 44.0 dBmV
Date and Time = 2004-11-28,20:25:08.0
Configuration filename = ntlhm120-gold.cm

If that is any help before it goes down again....

OK, since posing last the moden has rebooted twice...

NN10 seems to be in dire straights, has anyone reported this yet before I call TS?

Andy

Originally Posted by Tuftus

OK, since posing last the moden has rebooted twice...

NN10 seems to be in dire straights, has anyone reported this yet before I call TS?

Andy

I would suggest you report it anyway - the more reports they get, the better.

[carlingman]

Originally Posted by Tuftus

System up time = 0 days 00h 00m 47.00s
Downstream channel ID = 0
Downstream channel frequency = 402750000 Hz
Downstream received signal power = 2.3 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 256000 bps
QoS max downstream bandwidth = 1536000 bps
SigQu: Signal to Noise Ratio = 28.4 dB
Cable modem status = Operational
Upstream transmit signal power = 44.0 dBmV
Date and Time = 2004-11-28,20:25:08.0
Configuration filename = ntlhm120-gold.cm

If that is any help before it goes down again....

Hi Andy,

Im guessing those levels are a snap shot when your connection is fine.

Try posting them when the connection drops as it could be ranging power levels but follow the advice and call them to report as well.

I guess you are right, the SNR rarely gets above 29dB these days so it looks like we are on a sticky wicket.

Hopefully the routine maintenance scheduled tomorrow will sort it... crossed fingers!

Andy

[Nikko]

Originally Posted by Tuftus

Hopefully the routine maintenance scheduled tomorrow will sort it... crossed fingers!

Andy

I think that is very likely

They are doing my UBR on Weds/Thurs - oh and you too Paul M if you hadn't spotted it

Originally Posted by Nikko

I think that is very likely

They are doing my UBR on Weds/Thurs - oh and you too Paul M if you hadn't spotted it

Time will tell....

SNR is 28.9 this morning so it has gotten a smidge better lol

Andy

Originally Posted by carlingman

Hi Andy,

Im guessing those levels are a snap shot when your connection is fine.

Try posting them when the connection drops as it could be ranging power levels but follow the advice and call them to report as well.

Here you go, just started to re boot again...

These are the levels when it's borked...

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : 00:xx:xx:xx:xx:4c
IP address : 192.168.100.1
Downstream Receive Power Level : N/A
Downstream SNR : N/A
Upstream Transmit Power Level : N/A

Fancy some rep points ignition???



Tuftus