VIP/VIP+ New and Improved VIP Package

[BenMcr]

Originally Posted by Deathmaker

If it makes you feel any better, I still can't get my second Vbox changed to a VHDbox for free, which is supposed to be part of the deal.

It definately is, I've triple checked!

[blackthorn]

Originally Posted by Deathmaker

If it makes you feel any better, I still can't get my second Vbox changed to a VHDbox for free, which is supposed to be part of the deal.

Nor me I give up now, talked to so many people and get the same answer.

[Deathmaker]

Originally Posted by BenMcr

It definately is, I've triple checked!

Any idea how we could get CS/RT to acknowledge this?

I've asked a few times and even asked them to read Maestro News as you suggested, only to be answered with "read what now?".

[BenMcr]

I'm working on it!

[toby53]

Originally Posted by blackthorn

Nor me I give up now, talked to so many people and get the same answer.

I am waiting for VIP 50, tried to get my 2 V boxes upgraded to HD no problem but they wanted £49 to cover installation
Didn't bother

[BenMcr]

Originally Posted by toby53

I am waiting for VIP 50, tried to get my 2 V boxes upgraded to HD no problem but they wanted £49 to cover installation
Didn't bother

Although you get the V HD activation fee waived on the VIP bundles, you do still have to pay to gave them installed/delivered - unless you are going for an offer that includes free install e.g. the VIP 50 upgrade.

Though if you are having two or more V HD boxes installed, you have to pay for per box installation of the second V HD box onwards

[daveybm]

I thought the £20 one off fee offer ended at the end of August. Re the V HD box I got mine for no charge at the begining of May I posted this at the time:-

Had a tech out this a.m. to resolve a problem with my Samsung V Box (am on VIP package so also have V+ box),box change required,whilst the guy was doing the box swap I asked him about V HD boxes and prices, he made a phone call and said cost to change my V Box is £49, no extra cost per month plus £35 install but if I wanted it doing now the install cost would be waived, so box was swapped for a V HD box there and then and I will be billed on my next bill £49 only, due to the confusion surrounding this I await my next bill with bated breath ( it took me 3 hours on the phone to sort my billing out when I originally went on the VIP Package when it first came out a couple of years ago).
The new V HD box works great by the way.

I was never charged anything for the box as I think at the time broken boxes were being swapped for V HD boxes for free.
I also had an email in May offering me the 50Mb broadband for £55 installation and activation fee

Dave

[garcher18]

Is the VIP50 only available to existing VIPs, or can anyone jump on-board this rocky road?

[BenMcr]

VIP 50 is available to everyone

[garcher18]

Nice, might have to go for that then.

[cityfan247]

Hi

I am a newbie but have read the forum for some time now.

I have Sky + in one room on basic entertainment package and Virgin in another room with a V+ HD box -again basic entertainment pack no premium channels. I have 20mb BB (XL) and tel (M) with virgin. I was paying just under £80pm for this (including line rental ) and tel call charges were usually about £25-£30pm on top of that.

I want to go full HD in both rooms and upgrade to sky sports & movies and decided it would be more cost effective to get everything through 1 provider.

I rang Sky- they offered me a free install for 2 new SKY + HD boxes and then £90pm for full Sky World pack with HD for both boxes(multiroom). I didn't realise that sky also charge for HD per box (£10 per box). It would have been an extra £18.50 for 20mb BB and unlimited calls. A total of £108.50pm.

unfortunately Sky admitted that due to my distance from the nearest telephone exchange the best BB i would be likely to get would be less than 2mb. This is insufficent for me so i rang Virgin.

Virgin have offered me a 2nd V+ HD box with free instalation (normally £100) and VIP20 package XL BB 20mb- XL phone- XL TV pack with Sky Sports and movies in HD on both boxes for £97.44pm. This is £11 cheaper than the equivalent sky package and a vastly superior BB

I am probably going to take virgin up on this as sounds pretty good to me. Hopefuly the XL phone pack will reduce our call charges so for about roughly what i am currently paying to sky and virgin for basic tv I will get upgrade to sports and movies in HD on 2 V+ boxes.

Do people agree it is a decent deal ??

[Dave42]

Originally Posted by cityfan247

Hi

I am a newbie but have read the forum for some time now.

I have Sky + in one room on basic entertainment package and Virgin in another room with a V+ HD box -again basic entertainment pack no premium channels. I have 20mb BB (XL) and tel (M) with virgin. I was paying just under £80pm for this (including line rental ) and tel call charges were usually about £25-£30pm on top of that.

I want to go full HD in both rooms and upgrade to sky sports & movies and decided it would be more cost effective to get everything through 1 provider.

I rang Sky- they offered me a free install for 2 new SKY + HD boxes and then £90pm for full Sky World pack with HD for both boxes(multiroom). I didn't realise that sky also charge for HD per box (£10 per box). It would have been an extra £18.50 for 20mb BB and unlimited calls. A total of £108.50pm.

unfortunately Sky admitted that due to my distance from the nearest telephone exchange the best BB i would be likely to get would be less than 2mb. This is insufficent for me so i rang Virgin.

Virgin have offered me a 2nd V+ HD box with free instalation (normally £100) and VIP20 package XL BB 20mb- XL phone- XL TV pack with Sky Sports and movies in HD on both boxes for £97.44pm. This is £11 cheaper than the equivalent sky package and a vastly superior BB

I am probably going to take virgin up on this as sounds pretty good to me. Hopefuly the XL phone pack will reduce our call charges so for about roughly what i am currently paying to sky and virgin for basic tv I will get upgrade to sports and movies in HD on 2 V+ boxes.

Do people agree it is a decent deal ??

yes thats a very good deal

[friends1980]

Wondering if someone could help me out.

I was on the vip with 20MB at the begining of march. then i upgraded to 50MB the last week in march, what i want to know is i have the standard set-top box on the bedroom should this now be changed to a V-HD box at know charge other then the install charge. as when i ring up they seem to want £49 for it witch to be honest i would pay just don't want to pay for some that is ment to be free.

Thanks in advanced.

[Digital Fanatic]

Originally Posted by friends1980

Wondering if someone could help me out.

I was on the vip with 20MB at the begining of march. then i upgraded to 50MB the last week in march, what i want to know is i have the standard set-top box on the bedroom should this now be changed to a V-HD box at know charge other then the install charge. as when i ring up they seem to want £49 for it witch to be honest i would pay just don't want to pay for some that is ment to be free.

Thanks in advanced.

It's £49 if you want the HD activating.. this is the price now. HTH

[MartJ]

Always wonder what the £49 "Activation Fee" covers, what is the breaksdown of this cost, what do VM actually have to do for their £49? Seems a little excessive to me