Sound out of synch on BBC HD
23-08-2010, 16:40
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#106
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Re: Sound out of synch on BBC HD
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Originally Posted by mdancer
Thanks DF - I watched a recorded Dexter on FXHD, and that was okay. Not had chance to watch much else as we have been away for a few days.
mdancer
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no problem... it is still being looked at. I'll update as soon as we have any news. 
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28-08-2010, 17:30
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#107
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Re: Sound out of synch on BBC HD
Just a little update for everyone ....
Our STB team are carrying out extensive testing in trying to find out what's causing the issue for some customers.
Will update again in a few days time.
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31-08-2010, 20:11
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#108
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Join Date: Jan 2007
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Re: Sound out of synch on BBC HD
Thanks DF - look forward to some news. Been away since thursday morning camping! not seen any tele, plenty of rain though
mdancer
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01-09-2010, 10:51
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#109
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Re: Sound out of synch on BBC HD
Quote:
Originally Posted by mdancer
Thanks DF - look forward to some news. Been away since thursday morning camping! not seen any tele, plenty of rain though
mdancer |
Hope you had a good time.
Ok.. update... Initial testing has been inconclusive, so the team are now going to do further testing by looking a individual customer reports, as they get them.
So it may take some time to pin point the cause of the problem, but at least it's being investigated properly.
The ticket reference is 1358349
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01-09-2010, 14:38
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#110
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Re: Sound out of synch on BBC HD
Thanks again DF. Watched The Deep last night on BBCHD, and I must say it seemed fine. I think the real test may be The One Show, that tends to be really bad.
mdancer
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01-09-2010, 19:21
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#111
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Location: Worcester Park, Surrey
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Re: Sound out of synch on BBC HD
Yes - noticed it last night as well. Haven't checked today - not severe enough on my set up ( new box and new SONY Bravia 40" installed early last week) to prevent viewing but a bit irritating. All other HD Channels fine.....
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14-09-2010, 14:55
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#112
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Inactive
Join Date: Jan 2007
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Re: Sound out of synch on BBC HD
Hi All - Has this issue been fixed? I only ask as my setup has been fine for the last two weeks or so.
mdancer
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14-09-2010, 15:38
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#113
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Re: Sound out of synch on BBC HD
Quote:
Originally Posted by mdancer
I think the real test may be The One Show, that tends to be really bad.
mdancer
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The sound is bad or the actual program?
sorry 
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14-09-2010, 17:50
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#114
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Re: Sound out of synch on BBC HD
Ho Ho
Know what you mean
mdancer
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14-09-2010, 19:14
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#115
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Re: Sound out of synch on BBC HD
Quote:
Originally Posted by mdancer
Hi All - Has this issue been fixed? I only ask as my setup has been fine for the last two weeks or so.
mdancer
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It's still with our testing/engineering team, mdancer. I'll check the ticket tomorrow.
We've had some glitching on FIVE HD today, but that was a seperate issue.
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20-09-2010, 12:48
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#116
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Re: Sound out of synch on BBC HD
There was some glitching of Channel 5 HD last night, out of sync and sound drop outs!
mdancer
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20-09-2010, 13:51
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#117
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Re: Sound out of synch on BBC HD
Quote:
Originally Posted by mdancer
There was some glitching of Channel 5 HD last night, out of sync and sound drop outs!
mdancer
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We have FIVE HD on their own ticket, seperate from the general issue.
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29-09-2010, 17:23
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#118
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Re: Sound out of synch on BBC HD
We were watching the new Millionaire last night on ch113 (ITV HD) and the lip-sync got so bad we changed to ch103 (ITV) and it was spot on. The strange thing was that the V+ box did such a good job of upscaling, we could not tell the picture difference from HD.
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29-09-2010, 18:42
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#119
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Re: Sound out of synch on BBC HD
Quote:
Originally Posted by Starbeck
We were watching the new Millionaire last night on ch113 (ITV HD) and the lip-sync got so bad we changed to ch103 (ITV) and it was spot on. The strange thing was that the V+ box did such a good job of upscaling, we could not tell the picture difference from HD.
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That's very weird? ITV1 HD isn't 5.1 ? It's only channels that broadcast in 5.1 that have the issue.
A reboot should have fixed that issue.
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01-10-2010, 13:35
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#120
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Inactive
Join Date: Jan 2007
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Re: Sound out of synch on BBC HD
Sounds to me like you are narrowing down the causes of the issue (only 5.1 broadcasts). How's the ticket going?
mdancer
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