VIP/VIP+ New and Improved VIP Package

[RobboEdin]

Originally Posted by roddydogs

50Meg? they cant even provide 20 round here (Epsom)..........I was paying full VIP price for 2 years and only ever had a max of 10meg........after a long battle they reduced the price of my package, and because im no longer a VIP customer (Their Fault), I dont qualify for the "Free Upgrade" to Sky HD channels.......You couldnt make it up.

Why is this Virgin Media's fault? You were a VIP customer who wanted to reduce your price. The only way to do this is to break your VIP bundle.

[Big Red]

Originally Posted by roddydogs

50Meg? they cant even provide 20 round here (Epsom)..........I was paying full VIP price for 2 years and only ever had a max of 10meg........after a long battle they reduced the price of my package, and because im no longer a VIP customer (Their Fault), I dont qualify for the "Free Upgrade" to Sky HD channels.......You couldnt make it up.

Epsom has full BB access up to 50mb

[Lincsbri]

Today i got a wireless router fron virgin,got no need for it tho but i guess it might come in handy if i get a laptop,still no hd channels tho,but i,m impressed by the txt messages they keep sending me about whats being delivered and what time etc.

[dynamix]

Have just phoned virgin enquiring about the VIP50 package as i am looking to leave sky and join VM (had 20mb internet with VM couple years ago) and they told me that Premium HD is not included with the VIP50 package, is this correct? Is it only included for existing customers? Cheers.

[Lincsbri]

No thats not true quote this when you call again.http://community.virginmedia.com/t5/...010/m-p/107314

[dynamix]

Thanks alot lincsbri for that will do

[rainer]

Originally Posted by Ben B

You usually tweet them with what's wrong to @virginmedia and then if they need any details they ask you to email them to twitter@virginmedia.co.uk

Thanks, id better ask them about the free wireless router aswell that still hasnt arrived that the engineer didnt leave for me when i had 50mb broadband installed last week..

[roddydogs]

Originally Posted by Big Red

Epsom has full BB access up to 50mb

So why couldn't they provide 20Mb?

[Big Red]

Originally Posted by roddydogs

So why couldn't they provide 20Mb?

Who says they can not provide 20mb.

If VM are adversiting which they are Epsom have full access to all VM products.

If you signed a contract which said VM would offer 20mb and 2-3 months latter confirmed they can only offer 10mb then your contract is void.

I suggest you contact 151 for Tech help, otherwise there is nothing stopping you upgrading to VIP50.

[Digital Fanatic]

I'm unaware of any problems with 20 or 50meg in Epsom. Has any ticket number been given regarding any problem?

[roddydogs]

Originally Posted by Big Red

Who says they can not provide 20mb.

If VM are adversiting which they are Epsom have full access to all VM products.

If you signed a contract which said VM would offer 20mb and 2-3 months latter confirmed they can only offer 10mb then your contract is void.

I suggest you contact 151 for Tech help, otherwise there is nothing stopping you upgrading to VIP50.

THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?

[Big Red]

Originally Posted by roddydogs

THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?

and as I said your contract is void - but no doubt by excepting a reduction is service/discount of some sort would mean you acknowledged this.

[Digital Fanatic]

Originally Posted by roddydogs

THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?

Did VM say it was just affecting you? If they've done re-pulls etc, it sounds like it.

As I said earlier, I'm not aware of a problem in Epsom as a whole.

[ic2]

Originally Posted by grimwau

See below an email from the CEO's office:

Hi
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane"

Got the same email. Also got the bill in today (Aug 20 - Sept 19) and no discount applied

[rainer]

Originally Posted by Ben B

@virginmedia http://twitter.com/virginmedia

Emailed the twitter team today, they said they will look into it for me.. Still not recieved the free router or have had the HD Prem channels on yet..