VIP/VIP+ New and Improved VIP Package

[gregory8391]

Originally Posted by BenMcr

I apologise then if they are still looking at the VIP 20. All the recent information about the VIP 50 changes made no mention about any planned improvements to the VIP 20

That's Ok Ben. I just wanted it clarified as Diane told me on the phone it would be seriosly looked at in Q1 next year. I will maybe upgrade anyway when the offer has run out but the way you put it made me think I had been conned. Maybe your source wasn't as reliable as you thought. Hope you don't get into any bother as you are a brilliant source for us non-employees!

[LEE1]

im on vip 20 + hd sky pack how much extra to upgrade to vip50 if its not much diffrence might aswell change

[Ben B]

Originally Posted by LEE1

im on vip 20 + hd sky pack how much extra to upgrade to vip50 if its not much diffrence might aswell change

It's £97.50 for VIP50, if you don't have the 6 months CEO discount on VIP I guess you're paying £99.50 so £2 cheaper

[Big Red]

Originally Posted by LEE1

im on vip 20 + hd sky pack how much extra to upgrade to vip50 if its not much diffrence might aswell change

OK to clear things up.

VIP20 - The current VIP Package - cost £92.50 (If taken the actual package no add one extra) - yes the price on the web states £89.50 which does not include the 1st April Price increase which took it up to £92.50.

VIP20 Sky HD Deal - Yes for those who contact the CEO are getting a £7 discount when adding Sky HD Channels - this is a 6 month deal.

VIP50 - Cost is £97.50 which includes 50MB BB and Sky HD Channels on one box.

The £5 increase is the differance between 20MB BB and 50MB BB so your getting the Sky HD Channels free for as long as your on VIP/VM offer the channels.

[LEE1]

Originally Posted by Big Red

OK to clear things up.

VIP20 - The current VIP Package - cost £92.50 (If taken the actual package no add one extra) - yes the price on the web states £89.50 which does not include the 1st April Price increase which took it up to £92.50.

VIP20 Sky HD Deal - Yes for those who contact the CEO are getting a £7 discount when adding Sky HD Channels - this is a 6 month deal.

VIP50 - Cost is £97.50 which includes 50MB BB and Sky HD Channels on one box.

The £5 increase is the differance between 20MB BB and 50MB BB so your getting the Sky HD Channels free for as long as your on VIP/VM offer the channels.

thanks will ring up on thurs when pay my bill and upgrade

[chrisr1uk]

Originally Posted by gregory8391

That's Ok Ben. I just wanted it clarified as Diane told me on the phone it would be seriosly looked at in Q1 next year. I will maybe upgrade anyway when the offer has run out but the way you put it made me think I had been conned. Maybe your source wasn't as reliable as you thought. Hope you don't get into any bother as you are a brilliant source for us non-employees!

Just got this back:

"The changes to the VIP 20 will be taking place at the start of next year. As previously advised we are currently working on a new VIP package for all our VIP customers to have.

You can upgrade to the VIP 50 with a free install, but you will still have to pay the £20.00 activation charge."

[mikcoles]

Originally Posted by chrisr1uk

Just got this back:

"The changes to the VIP 20 will be taking place at the start of next year. As previously advised we are currently working on a new VIP package for all our VIP customers to have.

You can upgrade to the VIP 50 with a free install, but you will still have to pay the £20.00 activation charge."

Yes that was my understanding aswell which is why I took the 6 month discount so that in 6 months I could then make a decision on what was on offer, ie stick with vip 20 or upgrade to vip 50.

[wrestlechris66]

I wish they would put it officialy on the website. Just phoned and was indeed told £97.50 for VIP50. The bloke then said that the HD premium channels are definitively not included and would cost an extra £7.00. Come on Virgin sort it out.

[Lincsbri]

Hmm so much conflicting info,so if you on the vip 20 and upgrade it to the vip50 does that include the hd channels and the 50mg or is it just the 50mg and you have to pay extra for the hd channels?

[BenMcr]

Originally Posted by Lincsbri

Hmm so much conflicting info,so if you on the vip 20 and upgrade it to the vip50 does that include the hd channels and the 50mg or is it just the 50mg and you have to pay extra for the hd channels?

You get the HD Premium channels included for one HD box - they should get activated the same day as the 50Mbit broadband gets installed

[Lincsbri]

ah right thanks,and thats all in for the 97 quid with a £20 activation is that right?

[blackthorn]

I`m getting my 50mb upgrade done tomorrow. I`ve already got the dlink router so I dont need one of those but I will need a usb adaptor for my laptop. Will the engineer bring that with him or have I got to ring up and request one ?

[Lincsbri]

ok i think i upgrade,who is best to speak to retentions or just cs..

[rainer]

Originally Posted by BenMcr

You get the HD Premium channels included for one HD box - they should get activated the same day as the 50Mbit broadband gets installed

I upgraded to VIP50 from VIP20 last tuesday and had it installed yesterday. HD channels were still not on when i left for work this morning so i rang customer services from work and was told that the HD Premium channels are NOT included VIP50... What do i do now then?

[Ben B]

Originally Posted by rainer

I upgraded to VIP50 from VIP20 last tuesday and had it installed yesterday. HD channels were still not on when i left for work this morning so i rang customer services from work and was told that the HD Premium channels are NOT included VIP50... What do i do now then?

Ring faults rather than Customer Services