Decided not to upgrade to 50Mbps as an oik.

[ferretuk]

Originally Posted by kwikbreaks

I (or rather my browser) remembered I registered an account ages back. I've emailed but didn't include my details. Will wait to see what comes back. I'm not a VIP sfaik just an oik as per title.

I originally paid £35 for them to run cable, drill holes and fix boxes so didn't mind the charge but I can't see they'll need to do much more than deliver a modem and check the levels are OK this time around and I'm not coughing up £55 for that on principal.

In my experience (and seemingly that of many others as well), the £35 covers plugging the modem and in and checking the service 'works'. Checking levels doen't come in to it...

Check out the number of posts on here (and the official support forum) along the lines of "I've just had the service installed and see that my levels are >6dB" The response is always "You need an engineer out to sort this". Of course if the installation tech checked the levels on install it would save a vist and having to wait in

[kwikbreaks]

I got a response from the twitter team...

With our 50MB installs there is an initial £35.00 installation fee, this covers an engineer visit, an improved modem and router, and a USB adapter to boost your connection. The additional £20.00 is an activation fee is for us to move your service from your current broadband port, to our 50MB port which currently has no traffic management policy.

This is something we feel is a fair price for a great service and helps us maintain the service in the long run.

Well VM think it's a fair price and I don't so I guess things will just remain as they are for now. I suppose that part of the problem is that I attach zero value to the router and dongle and don't even want them as they will just be more junk I have to store.