stbs on sale on ebay

[Peter_]

Originally Posted by Begize

There are two kinds of people buying these on eBay, the un-educated and those who want to try and alter the box to receive free TV, possibly even selling them on after doing so, sometimes on eBay itself. Obviously the later deserve no sympathy, but regarding the un-eduated, don't forget that for those people used to Sky, it's quite ok to buy and sell boxes and just ring up Sky to get them activated. Perhaps Virgin, as well as clamping down on non returned kit, should do some kind of customer awareness program to explain this isn't the case with them?

The is a lot of difference between SKY and Virginmedia installations, with SKY all you need is a satellite dish and it will work.

But with Virginmedia you need a cable running to your property and a live account for any equipment to work plus all the kit is required to be listed on your account and correctly provisioned, you cannot buy any 2nd hand equipment and then call in for it to be added to your account.

If you are a Virginmedia customer then you should be aware of this and if you buy a box for a property with no cable connection then that is just stupidity.

If I wanted Freeview then I would just go to the likes of ASDA and buy a box for less than £20 with a 12 months guarantee.

[Begize]

Originally Posted by Masque

The is a lot of difference between SKY and Virginmedia installations, with SKY all you need is a satellite dish and it will work.

But with Virginmedia you need a cable running to your property and a live account for any equipment to work plus all the kit is required to be listed on your account and correctly provisioned, you cannot buy any 2nd hand equipment and then call in for it to be added to your account.

If you are a Virginmedia customer then you should be aware of this and if you buy a box for a property with no cable connection then that is just stupidity.

If I wanted Freeview then I would just go to the likes of ASDA and buy a box for less than £20 with a 12 months guarantee.

Yep, I know all that and as staff, obviously you do to.

What I'm saying is, to the average man in the street who knows Sky allow you to plug whatever equipment you like in and just ring them, perhaps they assume it's OK to do this on Virgin?

I know, you shouldn't assume stuff, but a lot of these eBay sales must be to people with an existing Virgin account thinking they can just replace their existing old box or add an additional one. Perhaps Virgin could raise awareness of this not being the case? I can't find anything in the help section of the website about it.

Just a thought.

Originally Posted by Begize

Yep, I know all that and as staff, obviously you do to.

What I'm saying is, to the average man in the street who knows Sky allow you to plug whatever equipment you like in and just ring them, perhaps they assume it's OK to do this on Virgin?

I know, you shouldn't assume stuff, but a lot of these eBay sales must be to people with an existing Virgin account thinking they can just replace their existing old box or add an additional one. Perhaps Virgin could raise awareness of this not being the case? I can't find anything in the help section of the website about it.

Just a thought.

i agree ,i was the other way round though ,when i was with sky my stb (provided with the installation) broke and a new one was needed ,i didn't know at the time that i owned the box and was responsible for the repairs/ replacement ,it was suggested by the rep if i didn't want to buy a reconditioned one from sky i could buy one from any retailer including Ebay .There will be people switching from sky to VM unaware that VM are responsible for the box and think they can save a couple of quid by supplying the box themselves .VM should promote this not just for information but as a sales pitch

[jtaylor06]

They need an ad that is of similar to Sky's with all the check boxes as I find them very useful as they list quite a lot of points. Very basic too usually.

Virgin's ads are nice, but sometimes they lack information - I agree with you martyh, they need to use it as a sales pitch