VIP/VIP+ New and Improved VIP Package

[Big Red]

Originally Posted by The Yank

you guys might be happy - the VIP 50 is a good deal if you are prepared to pay extra.

I'm on the VIP 20 with a 3rd STB and feel I already pay enough. I was really hoping they would do something to make this pasckage more 'Impressive' but that has not happened. I was kind of expecting the Sky Premium cannels on all boxes as the bare minimum.

Of course it isn't early 2011 yet and this could still happen - just my feelings on a post card

Then compared to Sky you would have to pay £30 Multi Room, £30 HD Sub and £400 for the extra Sky HD boxes. and then add your TV/Phone and BB package on top.

Remember VM may charge £7 per box but guess what so do Sky - every Sky customer who has a HD Box that wish to get HD channels has to pay £10 per box not £10 and get HD on all boxes.

[The Yank]

Originally Posted by Big Red

Then compared to Sky you would have to pay £30 Multi Room, £30 HD Sub and £400 for the extra Sky HD boxes. and then add your TV/Phone and BB package on top.

Remember VM may charge £7 per box but guess what so do Sky - every Sky customer who has a HD Box that wish to get HD channels has to pay £10 per box not £10 and get HD on all boxes.

just because SKY's customers are mug enough to stand for such a rediculous charge doesn't mean I am.

not getting at you in any way Red - you are doing an excellant job m8

[Big Red]

Update on VIP50

All Customer Services members have now being given pre press email stating option.

VM will be releasing this to the Press and updating the website in the coming days.

So to recap - VIP 50 gets you Current VIP package with 50 MB BB and one Free Sub/Box Sky Prem HD channels for £97.50 per month.

Current VIP customers have option to upgrade standard 2nd box to the V Box HD for one off fee of £49.
Also the V+Box HD is an option at £49 put there is a monthly sub fee for the +/on demand services - my understanding this is an extra £10 per month.

[Guy T]

Not strictly true regarding all CS reps!

I have just called to upgrade from VIP20 to VIP50 and was told it was £55 for the upgrade plus £49 if I wanted to change the second box from a v to a vhd - pointed out the Mark Wilkins post etc and the CSR denied it point blank and asked his supervisor who said the same - hung up and called again but went to retentions this time - they said they are the only people who can waive the £35 install charge!
No point in calling customer relations really then is there!

[TMLeafs]

Originally Posted by Big Red

Update on VIP50

All Customer Services members have now being given pre press email stating option.

VM will be releasing this to the Press and updating the website in the coming days.

So to recap - VIP 50 gets you Current VIP package with 50 MB BB and one Free Sub/Box Sky Prem HD channels for £97.50 per month.

Current VIP customers have option to upgrade standard 2nd box to the V Box HD for one off fee of £49.
Also the V+Box HD is an option at £49 put there is a monthly sub fee for the +/on demand services - my understanding this is an extra £10 per month.

I have VIP 50 + 3rd Box which is a V+ box im paying £114.99 with ebilling and DD.

VIP 50 is 97.50. 114.99 - 97.50 = £17.49 wtf im i paying extra for been paying 114.99 since 50Meg bb march last year so not happy if im been over charged since then

[Rjs37]

Guess it depends on whether your second box is V+ too but presumably at least part of the extra cost is to do with this third box of yours. I know it costs an extra £10 to have your second box as a V+ rather than the standard V box. Let alone going for a third V+ too.

[TMLeafs]

Originally Posted by Rjs37

Guess it depends on whether your second box is V+ too but presumably at least part of the extra cost is to do with this third box of yours. I know it costs an extra £10 to have your second box as a V+ rather than the standard V box. Let alone going for a third V+ too.

2 V+ and one V box

I believe my bill should be either 107.50 or 112.50

[Big Red]

Originally Posted by TMLeafs

2 V+ and one V box

I believe my bill should be either 107.50 or 112.50

Have you called CS/Retentions.

Remember VIP50 was only released on 5th.

And I agree £107.50 should be your monthly bill as your 3rd box is a V+ which comes with a £10 monthly charge.

So you have being paying £7.49 which I believe is the Diff between XL and XXL BB

On your bill you should see XXL 50Mb Broadband £45.00 When it would of shown Broadband Size: XL £37.00 if your were on the standard VIP.

I'm not going to explain the 0.49p differance but below is the VIP50 price breakdown

Description Amount
Telephone Line Rental £11.99
Talk International £1.50
Talk Unlimited £7.95
Talk Mobile £1.50
Phone, TV & Broadband Saving -£37.94
T V Size: X L £24.50
1 Additional V HD Box £15.00
V+ HD Box £10.00
Add Set Box(es) Discount -£9.50
XXL 50Mb Broadband £45.00
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 £27.50
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 HD Prem £0.00
Total £97.50

[HandsOfBlue]

Originally Posted by Guy T

Not strictly true regarding all CS reps!

I have just called to upgrade from VIP20 to VIP50 and was told it was £55 for the upgrade plus £49 if I wanted to change the second box from a v to a vhd - pointed out the Mark Wilkins post etc and the CSR denied it point blank and asked his supervisor who said the same - hung up and called again but went to retentions this time - they said they are the only people who can waive the £35 install charge!
No point in calling customer relations really then is there!

Strange, I just called customer relations and spoke with a really helpful lady who, once i said about the post by Mark Wilkins, checked (I assume with a supervisor) and the install charge was removed.

[colin25]

Couple of daft laddie questions:
On the VIP50, are you committed to having the movies and sports for the full year, or just for 1 month from ordering, and thereafter 1 month when ordering?

And, if you just take M phone, XXLbroadband and xl tv with movies and sports +hd (£7), wouldn't that work out as same as VIP50?..£96.49..so could you get retention deal lower?

[passingbat]

Originally Posted by colin25

Couple of daft laddie questions:
On the VIP50, are you committed to having the movies and sports for the full year, or just for 1 month from ordering, and thereafter 1 month when ordering?

And, if you just take M phone, XXLbroadband and xl tv with movies and sports +hd (£7), wouldn't that work out as same as VIP50?..£96.49..so could you get retention deal lower?

The VIP pack includes everything in the package and you can't take anything away from it. If you do, you come off the VIP pack and everything is priced individually.

You may find a package that more suits your desired levels though or retentions may give you a good price on the individual components you want.

[TMLeafs]

Originally Posted by Big Red

Have you called CS/Retentions.

Remember VIP50 was only released on 5th.

And I agree £107.50 should be your monthly bill as your 3rd box is a V+ which comes with a £10 monthly charge.

So you have being paying £7.49 which I believe is the Diff between XL and XXL BB

On your bill you should see XXL 50Mb Broadband £45.00 When it would of shown Broadband Size: XL £37.00 if your were on the standard VIP.

I'm not going to explain the 0.49p differance but below is the VIP50 price breakdown

Description Amount
Telephone Line Rental £11.99
Talk International £1.50
Talk Unlimited £7.95
Talk Mobile £1.50
Phone, TV & Broadband Saving -£37.94
T V Size: X L £24.50
1 Additional V HD Box £15.00
V+ HD Box £10.00
Add Set Box(es) Discount -£9.50
XXL 50Mb Broadband £45.00
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 £27.50
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 HD Prem £0.00
Total £97.50

Cheers

My current bill looks like this (see attached)

Are they moving current VIP customers over to this new pricing or do i have to phone and sort it all out

Cheers for your help Red

[mne2]

Does anyone know if you are you able to upgrade to VIP50 if you are on mates rates?

[Big Red]

Originally Posted by TMLeafs

Cheers

My current bill looks like this (see attached)

Are they moving current VIP customers over to this new pricing or do i have to phone and sort it all out

Cheers for your help Red

I would ask about the discount not being correct - it should be £37.94

Are they moving current VIP customers over to this new pricing or do i have to phone and sort it all out - No you will have to call at the moment VIP 50 is a option i.e. current VIP20 can either stay or upgrade.

Either way VIP50 is £97.50 plus £10 per extra box over the 2 provided in the VIP deal.

If I was you call and get it sorted.

---------- Post added at 02:09 ---------- Previous post was at 02:08 ----------

Originally Posted by mne2

Does anyone know if you are you able to upgrade to VIP50 if you are on mates rates?

YES YES YES 100% I know as I have mates rates and the discount should remain at £33.50. - so the overall charge for VIP50 including mates rates would be £64. (Now that is one hell of a deal)

[The Yank]

Originally Posted by Big Red

YES YES YES 100% I know as I have mates rates and the discount should remain at £33.50. - so the overall charge for VIP50 including mates rates would be £64. (Now that is one hell of a deal)

What are mates rates and how do you get put on it?