VIP/VIP+ New and Improved VIP Package

[vincerooney]

I think I'm only VIP 20? Only just recently upgraded. Would I need to upgrade to VIP 50 to keep the premium channels after 6 months? I'm paying about £96?

[spiderplant]

Originally Posted by Matt-08

Good video but you really should set it to 1080 wide.

No you shouldn't (unless you actually like distorted pictures)

[Matt-08]

Originally Posted by spiderplant

No you shouldn't (unless you actually like distorted pictures)

He has a Samsung box.

[devilincarnate]

So much for the ceo office been so good i asked for the HD channels to be added as i stated in my previous post. Guess what they were not added and neither was the discount, so i again fired off anther email to try and get this sorted and whilst out with the children i got a phone call from the office again asking me to call about the HD channels and also my disgust that only that the vip + 50 meg were getting these. Going to be a intresting call tommorrow? As i am out of contract?

[Physci]

My HD channels have not yet been added either despite accepting the discount arrangements last Saturday. Have sent a chasing email to CEO office.

[frogstamper]

Originally Posted by Big Red

Yes agree I have just being told the same as long as your 2nd is VHD Box.

Also for those who feel disappointed that the 2nd VHD box does not also come with Sky HD Prem Channels - compared to Sky you have to pay £10 per HD package i.e. per box and another £10 per multi room plus the 2nd HD box costs a £199 one off fee.

We just pay an extra £7 on the 2nd box and one off £49 - I know what option I would go for.

I certainly wasn't aware that Sky's £10pm HD supplement was per box maybe for sports and movies like us, but not for the bulk of other HD channels. And look at the price for the second box, when you look under the shiny surface of Sky you soon see its only skin deep.

[spiderplant]

Originally Posted by Matt-08

He has a Samsung box.

Yes, I know she does.

[rainer]

I upgraded to VIP50 on Tuesday, new modem etc is being installed next Monday. When should the HD channels become available to me? Thanks

[Rjs37]

Can I ask how much I should be paying for the below bundle:

VIP
Additional V+ Box (instead of the normal second box)

We're currently paying £103.74 - though that includes £1.25 for paper billing - so taking that off it becomes £102.49. Is this incorrect? Thought I'd question that before I sort out the Sky HD channel situation.

Speaking of which how much more would it cost to go with the VIP 50 deal based on the above? £5? but then another £7 to get it on the second box too? Would have been very tempted if it was included for both boxes for free. I think the 6 month free on VIP20 would be a better deal. With that you'd only have to pay £7 to get it on both boxes. Granted you wouldn't get the increased speed but is it really worth paying another £5 for that?

BTW This 12 month tie-in does that tie you into just the VIP package or the Sky HD bundle too?

[Big Red]

Originally Posted by frostygills

Hmm, that's a bit odd. The small print says it's a £35 installation fee, when adding the basket it changes to a £35 HD activation fee. Neither are £49 though.

Yes agree I can also see that when adding to basket - so I'm guessing its new customer/online order price - were if we upgrade its a £49 charge.

Plus VIP 50 is not an option YET via online and I do know there is a separate install charge for 50MB Broadband/activation charge etc.

Remember its a one off £49 for a 2nd VHD Box and you will get all HD channels under XL TV plus any future HD channels that get put under XL TV for no extra charge.

[pythagoras]

Whats wrong with this bill then? I'm not paying £97.50 for vip 50 and I have skymovies and skysports in hd too.

Total service charges
Includes VAT at the appropriate rate(s)
04/08/2010
£65.99
Amount
£11.99 £1.50 £7.95 £1.50
£-41.95 £24.50 £15.00 £10.00 £-9.50 £45.00
£27.50
Amount
£27.50 £0.00
Advance charges Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd)
£93.49
£93.49

Description
Telephone Line Rental Talk International Talk Unlimited Talk Mobile
Phone, TV & Broadband Saving T V Size: X L 1 Additional V Box V+ HD Box
Add Set Box(es) Discount XXL 50Mb Broadband
Date/period
25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August -
24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September
Premium TV channels (Provided by Virgin Media Entertainment)
Description
Skymovie 2,SkyMovie 1,Sports 1, Sports 2
Date/period 25 August - 24 September


regards

john.

not sure what has happened to the formatting?

[Big Red]

Originally Posted by pythagoras

Whats wrong with this bill then? I'm not paying £97.50 for vip 50 and I have skymovies and skysports in hd too.

Total service charges
Includes VAT at the appropriate rate(s)
04/08/2010
£65.99
Amount
£11.99 £1.50 £7.95 £1.50
£-41.95 £24.50 £15.00 £10.00 £-9.50 £45.00
£27.50
Amount
£27.50 £0.00
Advance charges Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd)
£93.49
£93.49
Description
Telephone Line Rental Talk International Talk Unlimited Talk Mobile
Phone, TV & Broadband Saving T V Size: X L 1 Additional V Box V+ HD Box
Add Set Box(es) Discount XXL 50Mb Broadband
Date/period
25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August - 25 August -
24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September 24 September
Premium TV channels (Provided by Virgin Media Entertainment)
Description
Skymovie 2,SkyMovie 1,Sports 1, Sports 2
Date/period 25 August - 24 September


regards

john.

not sure what has happened to the formatting?

John

Its all about your saving £-41.95, - your getting a £4.01 extra discount for some reason or other.

So nothing wrong but I would just take it while it lasts it could be a 6 month/12 mth deal.

Description Amount
Telephone Line Rental £11.99
Talk International £1.50
Talk Unlimited £7.95
Talk Mobile £1.50
Phone, TV & Broadband Saving -£37.94
T V Size: X L £24.50
1 Additional V HD Box £15.00
V+ HD Box £10.00
Add Set Box(es) Discount -£9.50
XXL 50Mb Broadband £45.00
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 £27.50
Skymovie 2,SkyMovie 1,Sports 1,Sports 2 HD Prem £0.00
Total £97.50

[dan dority]

Originally Posted by Big Red

Thats my point C/S dont know anything and if they do it depends what information has filtered to them - when you call 150 ask to be put through to retentions. they know of the offer.

Customer Services go by whats on the system and this offer is not system driven YET.

i called retentions big red and still nothing that was at 4 pm yesterday
ill try again later on today .

[frostygills]

Originally Posted by Big Red

Yes agree I can also see that when adding to basket - so I'm guessing its new customer/online order price - were if we upgrade its a £49 charge.

Plus VIP 50 is not an option YET via online and I do know there is a separate install charge for 50MB Broadband/activation charge etc.

Remember its a one off £49 for a 2nd VHD Box and you will get all HD channels under XL TV plus any future HD channels that get put under XL TV for no extra charge.

Maybe they are just slow at updating the webpages. My 2nd box in the bedroom with only 19" attached so I don't see the point of paying £49 to get HD on it. So I'll leave it as is.

Kudos to you though for starting this thread and informing everyone of the deals.

Originally Posted by dan dority

i called retentions big red and still nothing that was at 4 pm yesterday
ill try again later on today .

When calling, choose the option 'Thinking of leaving', that will put you direct on to retentions.

[The Yank]

Originally Posted by Big Red

I started this thread to get a better deal for us VIP customers and I'm happy with the outcome so far.
We have emailed in our houndreds if not thousands requesting better and I think we have got it.

VIP 50 for £97.50 - only a £5 increase and you get 50mb broadband + Free Sky Prem HD channles (Main V+ Box) and the VIP pack now includes the VHD Box as the 2nd Standard Box. (£49 activation fee)

Plus were getting Comedy Central HD and a couple more Sky HD channels for no extra cost.

Its a start and a very good one - we wait and see for the new and improved VIP packages coming soon.

All in all I'm very happy.

Keep up the pressure people.

you guys might be happy - the VIP 50 is a good deal if you are prepared to pay extra.

I'm on the VIP 20 with a 3rd STB and feel I already pay enough. I was really hoping they would do something to make this pasckage more 'Impressive' but that has not happened. I was kind of expecting the Sky Premium cannels on all boxes as the bare minimum.

Of course it isn't early 2011 yet and this could still happen - just my feelings on a post card