VIP/VIP+ New and Improved VIP Package

[The Yank]

Right - Just ordered VIP 50

extra £5/mo Plus £20 activation Plus £49 activation for 2nd HD box.

This is a 1 month offer only after that installation fee gets applied.


I'm a tad confused about the early 2011 we have been quoted for revamped VIP package from Neil Burketts Office. I hope entering into this doesn't jeopardize anything I could be entitled to.

[dan dority]

Originally Posted by Nero182

You are right according to the announcement its only the £20 fee we have to pay!



Get back on to them and tell them its on their official site

i told the indian fella i read it on virgin medias twitter page and he said let me check it out then he comes back on the phone to tell me no thats wrong it will be £35 + £20 .
ill phone back later on and maybe ill get lucky.

[Nero182]

Ooo nice deal!

Is the 2nd HD Box instead off the standard box?

After the £49 a month is their no monthly fee?

[blackthorn]

Originally Posted by Nero182

When Did VIP 20 go up? It used to £85 a month! Just shows you how much I am out off the loop!

What time is the Virgin Media CS open to?

I noticed this yesterday but the website is still advertising it as £89.50 when you add the £77.51 + £11.99.
http://allyours.virginmedia.com/webs...ct.do?id=11029
I rang up yesterday and they added a refund to my account.

I`ve just rang up and added the 50 meg to my account, CS still dont know about the special offer to vip 20 people, got passed to 3 different departments before someone there said I could have it.
While I was on the phone I asked if my standard pace box upstairs could be upgraded to a HD box while the guy is there doing the modem swap to 50 and got told that would be £49 installation for that. I pointed out that the second box is standard hd on the vip package as standard now but she said because there was nothing wrong with the box then the £49 would apply. I told her not to bother with that.
Btw does anyone know if you still get the N adaptor for the laptops free, I cant seem to see it anymore on the website ?

[Ben B]

Originally Posted by blackthorn

Btw does anyone know if you still get the N adaptor for the laptops free, I cant seem to see it anymore on the website ?

Here, free with broadband XXL http://allyours.virginmedia.com/html.../wireless.html

---------- Post added at 13:40 ---------- Previous post was at 13:38 ----------

Some of you may be having difficulty getting the free installation offer as all representatives may not be aware of it, so just keep trying or you might be better calling up tomorrow when everone has been made aware of it

[Nero182]

If your upgrading to VIP 50 from 20 should they not swap out your Standard 2nd box for a HD one? Aswell as the modem for 50 Meg?

[The Yank]

Originally Posted by Nero182

Ooo nice deal!

Is the 2nd HD Box instead off the standard box?

After the £49 a month is their no monthly fee?

The 2nd HD box is a straight swap of the STB you already have - you just need to pay £49 to have it HD activated despite what the website says aparently.

[blackthorn]

Originally Posted by Nero182

If your upgrading to VIP 50 from 20 should they not swap out your Standard 2nd box for a HD one? Aswell as the modem for 50 Meg?

Thats exactly what I asked for being as the tech will be here but they insisted that it would cost an extra £49 for that.

[The Yank]

Originally Posted by Nero182

If your upgrading to VIP 50 from 20 should they not swap out your Standard 2nd box for a HD one? Aswell as the modem for 50 Meg?

yes but you need to pay £49 to have HD activated

modem, router + usb connector included

[dan dority]

Originally Posted by Ben B

Here, free with broadband XXL http://allyours.virginmedia.com/html.../wireless.html

---------- Post added at 13:40 ---------- Previous post was at 13:38 ----------

Some of you may be having difficulty getting the free installation offer as all representatives may not be aware of it, so just keep trying or you might be better calling up tomorrow when everone has been made aware of it

yes youre right ben
ive tried twice to update from vip20 to vip50 and they are saying £35 for installation and £20 to activate it.
ill try again tomorrow.

[Big Red]

OK - I have emailed and called the forum team and this is what they have said.

Link to VIP 50 Deal - http://community.virginmedia.com/t5/...010/m-p/107310

For VIP 50 customer i.e. customer who already have VIP package + 50 MB broadband - you should be getting the SKY Prem HD channels free, if not follow the below.

For VIP 20 customers i.e. VIP Package call 150 and ask to be passed direct to retentions - state VIP 50 Bundle from 5th August 2010 ref Mark Wilkin - Help & Support forum manager.

VIP 20 customers you will end up paying an extra £5 per month to get VIP 50, meaning you upgrade to 50mb Broadband and you get Sky Prem HD channels for free.

£20 activation applies

I have being told this package will become available via the internet soon.

[The Yank]

Originally Posted by Big Red

OK - I have emailed and called the forum team and this is what they have said.

Link to VIP 50 Deal - http://community.virginmedia.com/t5/...010/m-p/107310

For VIP 50 customer i.e. customer who already have VIP package + 50 MB broadband - you should be getting the SKY Prem HD channels free, if not follow the below.

For VIP 20 customers i.e. VIP Package call 150 and ask to be passed direct to retentions - state VIP 50 Bundle from 5th August 2010 ref Mark Wilkin - Help & Support forum manager.

VIP 20 customers you will end up paying an extra £5 per month to get VIP 50, meaning you upgrade to 50mb Broadband and you get Sky Prem HD channels for free.

£20 activation applies

I have being told this package will become available via the internet soon.

Red - I am being charged a seperate £49 activation fee for the HD box - are you being told different?

[millsman]

can someone post the cost of the vip 50 bundle

[Nero182]

Originally Posted by millsman

can someone post the cost of the vip 50 bundle

£97.50

[Ben B]

Originally Posted by millsman

can someone post the cost of the vip 50 bundle

Originally Posted by Doz007

I'm on the VIP50 package, the monthly price is £97.50.