Help - V+ Box has deleted whole series

charleylousy · 03-08-2010, 10:21

Hi

Hopefully someone can help me with this - Virgin can't!!

I have been recording a series for my daughter and must have had about 25 episodes in the recorded programmes list. They record every day.

I switched on today to play one of the programmes and every single one has disappeared! However all other programmes recorded before, after and in between remain on the box.

Virgin suggested rebooting, which I have done 3 times, but to no avail. Their answer was that there must have been a problem with the series link which has caused the loss and I can't get the programmes back!

My queries are:

1) Is there any way I can get the programmes back?
2) If it was a problem with the series link, why is it still set up to record the programmes from today onwards?

Hopefully someone can give me some good news.

Thanks
Claire

Digital Fanatic · 03-08-2010, 10:40

Quote:

Originally Posted by charleylousy

Hi

Hopefully someone can help me with this - Virgin can't!!

I have been recording a series for my daughter and must have had about 25 episodes in the recorded programmes list. They record every day.

I switched on today to play one of the programmes and every single one has disappeared! However all other programmes recorded before, after and in between remain on the box.

Virgin suggested rebooting, which I have done 3 times, but to no avail. Their answer was that there must have been a problem with the series link which has caused the loss and I can't get the programmes back!

My queries are:

1) Is there any way I can get the programmes back?
2) If it was a problem with the series link, why is it still set up to record the programmes from today onwards?

Hopefully someone can give me some good news.

Thanks
Claire

It's not a known problem that I've heard of..are you sure nobody else has deleted them by mistake?

What channel were they broadcast on? If it's a BBC channel, have you tried the series stacker option in BBC iPlayer (via red button on a BBC channel) ?

to the forum

Peter_ · 03-08-2010, 10:51

The only way this can happen is if you go to recorded programmes and choose recordered series and then highlight the series and then click delete which will then delete all recorded programmes.

So someone must have done that as that is the only way that alll the programmes recorded can dissapear in one go.

charleylousy · 03-08-2010, 11:12

Hmm, I have just spoken to my husband and it appears he did it by accident!!

Thanks for your help guys.

Peter_ · 03-08-2010, 11:47

Quote:

Originally Posted by charleylousy

Hmm, I have just spoken to my husband and it appears he did it by accident!!

Thanks for your help guys.

He will have done as I posted above.

Digital Fanatic · 03-08-2010, 12:23

Quote:

Originally Posted by charleylousy

Hmm, I have just spoken to my husband and it appears he did it by accident!!

Thanks for your help guys.

Cool, thanks for updating

Peter_ · 03-08-2010, 12:43

Quote:

Originally Posted by Digital Fanatic

Cool, thanks for updating

I just checked it out on my machine and that was the only way it can delete a series in one fell swoop.

RobboEdin · 03-08-2010, 16:27

Quote:

Originally Posted by charleylousy

Hmm, I have just spoken to my husband and it appears he did it by accident!!

Thanks for your help guys.

You have a good husband there - he owned up!

Get him to make himself something special for his tea tonight.

scaseman · 04-08-2010, 12:26

Quote:

Hmm, I have just spoken to my husband and it appears he did it by accident!!

Thanks for your help guys.

But was it an accident???

trickytree · 04-08-2010, 14:40

Quote:

Originally Posted by scaseman

But was it an accident???

Exactly my thought. With HD channels launching and 25 episodes of something for his daughter.....that space can be put to better use elsewhere.

Which then brings me onto when will we get bigger boxes in terms of more hard drive as I'm really starting to struggle recently,
Once it gets near to full it starts doing random reboots and I got that happen twice last night.

Ben B · 04-08-2010, 14:59

Quote:

Originally Posted by trickytree

Which then brings me onto when will we get bigger boxes in terms of more hard drive as I'm really starting to struggle recently,
Once it gets near to full it starts doing random reboots and I got that happen twice last night.

Soon, towards the end of the year/start of next year when the TiVO boxes are released