VIP/VIP+ New and Improved VIP Package

[TheDon]

Originally Posted by MattS

Here's the email I sent to Neil Berkett this morning...



I'm not holding my breath.

One problem, you won't have to change your sub to get the Sky basic HD channels, they're going to be included in XL. It's only the Sports and Movies HD channels that will require the £7/month sub so dropping sports and movies to pay for the £7 is kinda redundant.

[MattS]

Good point. Oh well.

[roddydogs]

50MB? they cant even deliver me 20MB on my VIP package, and for that reason i get a reduced rate. How will they get me 50MB?

[krazy]

Below is the EXACT email i received in response to asking about the new cost and VIP being not as good value:

We are reviewing this

Neil Berkett | Chief Executive Officer
Virgin Media

[chrisr1uk]

Just had a conversation with someone at the Chief Executives Office....


"Could you send me your account details please, as we are keeping a log of all VIP customers that have concerns about the pricing ect. I can advise that we are currently reviewing the package and will be making adjustments during quarter one next year.

Until then we are looking at a way to reduce the cost of VIP if customers want to take up HD Sky Sports"

[TMLeafs]

Originally Posted by krazy

Below is the EXACT email i received in response to asking about the new cost and VIP being not as good value:

We are reviewing this

Neil Berkett | Chief Executive Officer
Virgin Media

I just got this

Hi,

Neil has asked me to contact you regarding your email concerning the recent announcement concerning the charge for HD channels. I have tried to call you on your mobile however only voice mail was available. I would like to discuss this issue with you in more detail and I can be contacted between the hours of 9am to 4pm Monday to Friday.

Regards June

when I left my phone in the office i knew they would call

---------- Post added at 10:15 ---------- Previous post was at 09:58 ----------

Just called june

She said they are working on making the VIP better before the end of the year. But in the mean time we will give VIP customers 7 pounds off for 6 months. Only be offered to VIP customers that have be in contact with June or might be able to get it though retentions. She said the code isn't active and to ring back 2nd Aug and add Sky HD.

[JPoll]

Interesting stuff. With the addition of the Sky premium charge my bill will hit £143 per month. My contract is due to expire in September and any new improved VIP deal should give me a few quid back provided it really does include the best Vm have to offer.

[cwj2008]

Originally Posted by krazy

Below is the EXACT email i received in response to asking about the new cost and VIP being not as good value:

We are reviewing this

Neil Berkett | Chief Executive Officer
Virgin Media

i email the CEOs office late yersterday, early this morning from a lady in
that office, saying exactly the same, it because of all the feedback they
are getting from vip customers, so i think if more people emailed the his office
something might get changed to the package

[JPoll]

Originally Posted by cwj2008

i email the CEOs office late yersterday, early this morning from a lady in
that office, saying exactly the same, it because of all the feedback they
are getting from vip customers, so i think if more people emailed the his office
something might get changed to the package

what's email address? I'll happily fire an email off to him.

edit: found it and just sent him an email.

[Cozzy]

Hi All

Dont post here much (obvious from post count )

I have added my 2p to the voices of VIP discontent with an email. While I dont actually think £7 for the Sky premium channels is that bad, in fact I do consider it reasonable (hides in the corner) , I do agree with most that the VIP deal has been devalued to an extent we the customers need get VM do something for us for a change rather than everyone else.

IMO I would prefer better content at the current price rather than less content (lower spec package) for cheaper ... so what do the majority wish for ... better content/ higher spec pack at current prices or less content/lower spec package but cheaper ?

I know silly question as peeps will say high spec at a lower price .. but being realistic whats your preferences ????

Cozzy

[The Yank]

VIP & VIP+? Sounds like another way a screwing more money out of VIP customers who thought they were buying the creame of VM as it is.

This seems like the broadband issue all over again - move the top tier from XL and repackage it to XXL.

and after this how long before there is a VIP++ and XXXL for broadband?

Not getting at you Red and think you did a good job writing to and talking to them - just been with VM too long and have seen things happen negatively to be anything but cynical.

On the otherhand I could be wrong and VIVA VM.

[kgollop]

Originally Posted by TMLeafs

She said they are working on making the VIP better before the end of the year. But in the mean time we will give VIP customers 7 pounds off for 6 months. Only be offered to VIP customers that have be in contact with June or might be able to get it though retentions. She said the code isn't active and to ring back 2nd Aug and add Sky HD.

Just had a call with exactly the same info. 6 months with £7 off and then VIP pack being reviewed end of the year. Looks like they are listening, good news

[Nero182]

Would also be happy if they upgrade the Standard 2nd box to the HD version off the box as well.

How much are they by the way when on the VIP package?

[Cozzy]

Just had my phone call too ... on the ball for sure only emailed a few mins before

same offer £7 discount for 6 months (free Sky HD Premium channels in reality)

I suggested on the phone that maybe they could upgrade all VIP standard stb's to the new VHD stb ... but generally its just make us feel we are getting a superior package which at the moment it clearly isnt anymore.

VM get praise from me for not just listening but the fact they are actually taking action now with a discount ( to be confirmed ) and in the future when VIP should get its shine back ( to be confirmed )

Cozzy

[TMLeafs]

Originally Posted by kgollop

Just had a call with exactly the same info. 6 months with £7 off and then VIP pack being reviewed end of the year. Looks like they are listening, good news

She said to me its typical VM not thinking before they act which causes all this mess.

Also I asked about ESPNA HD she said I know nothing about that channel but by the end of the year or early next year they hope to have all HD channels except Sky Sports 3 & 4 HD unless they win a court battle over them.

Forgot to mention about a bigger Hard drive for the all the HD I will now be recording but with the new Tivo box coming soon not really a problem.