samsung v+ freezing

[jb1978]

Hi, my couple of months old samsung v+ box has started to have problems in the last couples of days. Symptoms are loss of sound and stuttering picture and/or the box stops responding to the remote. Rebooting by powering off only and the problem comes back within a few minutes. Reformatting the hd fixes it for about an hour. I called virgin but the indian call centre just said to leave it 24 hours and see how it goes. SNR is 32, pre and post rs errors 0 per 0.5 seconds, agc signal level 38. Manchester area. Any advice appreciated!

[Digital Fanatic]

Originally Posted by jb1978

Hi, my couple of months old samsung v+ box has started to have problems in the last couples of days. Symptoms are loss of sound and stuttering picture and/or the box stops responding to the remote. Rebooting by powering off only and the problem comes back within a few minutes. Reformatting the hd fixes it for about an hour. I called virgin but the indian call centre just said to leave it 24 hours and see how it goes. SNR is 32, pre and post rs errors 0 per 0.5 seconds, agc signal level 38. Manchester area. Any advice appreciated!

A reformat won't cure any of those issues! Check all connections, then call Support again.. you may need a tech

[Ben B]

If they say to keep checking it rather than sending a tech out, tell them it says 8888 on the front of the box, that ought to get them to send someone out.

NOTE: My advice is at user's risk

[spiderplant]

Originally Posted by Ben B

If they say to keep checking it rather than sending a tech out, tell them it says 8888 on the front of the box, that ought to get them to send someone out.

NOTE: My advice is at user's risk

No, your advice is very poor. Assuming the CSR believed you (they may well know V+ boxes NEVER say 8888) the tech would turn up, see it is not showing 8888, and go away again

Report the actual fault, then they will follow the correct investigations for that fault.

[Peter_]

Originally Posted by Ben B

If they say to keep checking it rather than sending a tech out, tell them it says 8888 on the front of the box, that ought to get them to send someone out.

NOTE: My advice is at user's risk

That would cost the OP a callout charge for wasting the engineers time and DTV engineers are more likely to add the charge, so not the best advice in the circumstances.

[Ben B]

Originally Posted by spiderplant

No, your advice is very poor. Assuming the CSR believed you (they may well know V+ boxes NEVER say 8888) the tech would turn up, see it is not showing 8888, and go away again

Report the actual fault, then they will follow the correct investigations for that fault.

Entschuldigung! Winky faces are not very good jokey faces, I do apologise!

[jb66]

If it's faulty be firm and ask for an engineer, you might get an sa box though

[Peter_]

Originally Posted by Ben B

Entschuldigung! Winky faces are not very good jokey faces, I do apologise!

Not really aimed at you more the people reading the post who may misconstrue your meaning.

---------- Post added at 19:25 ---------- Previous post was at 19:24 ----------

Originally Posted by jb66

If it's faulty be firm and ask for an engineer, you might get an sa box though

No need to be firm as the diagnostic flow will tell them what is required to rectify the issue.

[Ben B]

Oh I dunno, it's hard to misconstrue the meaning of spidey's face

[Peter_]

Originally Posted by Ben B

Oh I dunno, it's hard to misconstrue the meaning of spidey's face

That is because he knows the ins and outs of the Vboxes hence his sig.

[jb1978]

Thanks for the replies. The box worked ok for about a day but I got home last night to find it completely frozen and no picture. An engineer is coming round later.

[peter g]

i have problems with virgin tv services on my v+
every time i want to watch eurosport 2 on channel 525 it just freezes
and the sound comes and goes also channel 162 hallmark ( they say if sky sports news is unwatchable then there is a problem with there services )
my problem has been going on since may virgin have pulled a new line
took away the samsung box and replaced it with the older version ive had new cable in the house just this month july ive had virgin out to my home 3 times a week i dont bother with the indian centre i ask for a english person to speak to.
virgin have gave me 1 month f.o.c tv+ broadband but yet still have a problem
i would go to sky but cant due to all the trees near us cant get a signal so cant go down that route and dont want three view top up services
does any body else have a problem with virgin media channels 525 and 162

---------- Post added at 17:24 ---------- Previous post was at 17:23 ----------

Originally Posted by jb1978

Thanks for the replies. The box worked ok for about a day but I got home last night to find it completely frozen and no picture. An engineer is coming round later.

did virgin sort your box out ?

[Peter_]

Originally Posted by peter g

i have problems with virgin tv services on my v+
every time i want to watch eurosport 2 on channel 525 it just freezes
and the sound comes and goes also channel 162 hallmark ( they say if sky sports news is unwatchable then there is a problem with there services )
my problem has been going on since may virgin have pulled a new line
took away the samsung box and replaced it with the older version ive had new cable in the house just this month july ive had virgin out to my home 3 times a week i dont bother with the indian centre i ask for a english person to speak to.
virgin have gave me 1 month f.o.c tv+ broadband but yet still have a problem
i would go to sky but cant due to all the trees near us cant get a signal so cant go down that route and dont want three view top up services
does any body else have a problem with virgin media channels 525 and 162
?

I would call up again tomorrow morning from 0800 to see if the is any issues with your box again or any news on a fix

[jb1978]

When the engineer came out a couple of weeks ago he diagnosed a low signal and booked a repull which took place yesterday when i was at work. However the box now does not turn on and displays stop when holding the power button. Another engineer is coming round on friday..

[Ben B]

Another dead Samsung V+ box to add to the pile...