Second hand V+ boxes - Page 2

Kymmy · 06-07-2010, 16:21

Quote:

Originally Posted by the-cable-guy

the problem is tho that VM dont ask for them back although they are meant to, i know from personal experience.

Which is the reason why they end up on ebay waiting for some unsuspecting fool to buy one thinking it will work when it simply will not.

Just to clarify for those still confused with this thread is that if the box and card are not registered as being installed by virgin media they simply will not work. Every box and/or card has a seperate ID number and no you can NOT change the ID to one of a box you already own

Peter_ · 06-07-2010, 16:26

Quote:

Originally Posted by the-cable-guy

the problem is tho that VM dont ask for them back although they are meant to, i know from personal experience.

We are starting to ask for their return and you can request a free returns packaging from Customer Services.

Buy a Vbox and let it hold your door open by all means.

BenMcr · 06-07-2010, 19:44

Quote:

Originally Posted by the-cable-guy

the problem is tho that VM dont ask for them back although they are meant to, i know from personal experience.

Virgin officially do ask for them back, it's just some agents don't process the disconnection correct and order the returns pack or pick up visit

Once Virgin finally introduce the non-return replacement charging for all customers I would say the returns will improve for some reason

the-cable-guy · 07-07-2010, 00:13

Quote:

Originally Posted by Kymmy

Which is the reason why they end up on ebay waiting for some unsuspecting fool to buy one thinking it will work when it simply will not.

Just to clarify for those still confused with this thread is that if the box and card are not registered as being installed by virgin media they simply will not work. Every box and/or card has a seperate ID number and no you can NOT change the ID to one of a box you already own

yes thats true but then if people didnt buy them people wouldnt sell them, im not saying that its right far from it but people play on other peoples ignorance & yes your correct they wont work.

---------- Post added at 01:12 ---------- Previous post was at 01:11 ----------

Quote:

Originally Posted by Masque

We are starting to ask for their return and you can request a free returns packaging from Customer Services.

Buy a Vbox and let it hold your door open by all means.

VM have been saying that they would start doing this for years, however im yet to see it happen.

---------- Post added at 01:13 ---------- Previous post was at 01:12 ----------

Quote:

Originally Posted by BenMcr

Virgin officially do ask for them back, it's just some agents don't process the disconnection correct and order the returns pack or pick up visit

Once Virgin finally introduce the non-return replacement charging for all customers I would say the returns will improve for some reason

not just that tho, some CS dont even ask for it back.

Peter_ · 07-07-2010, 05:14

Quote:

Originally Posted by the-cable-guy

yes thats true but then if people didnt buy them people wouldnt sell them, im not saying that its right far from it but people play on other peoples ignorance & yes your correct they wont work.

If they buy a lemon then tough the have been enough warnings about 2nd hand boxes.

Quote:

Originally Posted by the-cable-guy

VM have been saying that they would start doing this for years, however im yet to see it happen.

not just that tho, some CS dont even ask for it back.

Well very soon it will become chargeable if not returned which will stop this happening.

Itshim · 07-07-2010, 07:45

Quote:

Originally Posted by Masque

If they buy a lemon then tough the have been enough warnings about 2nd hand boxes. Quite agree

Well very soon it will become chargeable if not returned which will stop this happening.

With out reading the small print - If "anyone loans kit" in return for a service. The collection of that item is down the the supplier ,it is NOT for the customer to arrange its return.
They must offer reasonable access for the supplier to collect.
That is a passive action they are not required to move the goods off the premises.
Also if not collected in reasonable time frame ( normally 14 days) They have the right to charge for storage.
They can dispose of the item after twelve months ( having given notice that they intend to do so) as they see fit.

I would keep a full paper trail if going down this route. Names dates copies for letters E mails etc

BenMcr · 07-07-2010, 08:32

Quote:

Originally Posted by the-cable-guy

not just that tho, some CS dont even ask for it back.

Isn't that what I said?!

the-cable-guy · 07-07-2010, 19:11

Quote:

Originally Posted by Masque

If they buy a lemon then tough the have been enough warnings about 2nd hand boxes.

Well very soon it will become chargeable if not returned which will stop this happening.

couldnt agree more mate.

will that be on just V+ receivers or on everything ie modems, V receivers, routers etc ?

Peter_ · 07-07-2010, 19:24

Quote:

Originally Posted by the-cable-guy

couldnt agree more mate.

will that be on just V+ receivers or on everything ie modems, V receivers, routers etc ?

That will be for Ben to answer, I doubt routers would be included as we only offer a 2 year warranty on them.

trevrpb · 07-07-2010, 19:26

Quote:

Originally Posted by Masque

How so.

probably the phrase

'....will prevent virtually every single illegal box from working.'

rather than 'every'. The term virtually may give the stealers/CS a chink of hope that there maybe some avenue to continue to ply their seedy, illegal trade

Peter_ · 07-07-2010, 19:28

Quote:

Originally Posted by trevrpb

probably the phrase

'....will prevent virtually every single illegal box from working.'

rather than 'every'

Always best to leave the question open to prevent someone going "Oh no you are wrong"

BenMcr · 07-07-2010, 20:45

Quote:

Originally Posted by the-cable-guy

couldnt agree more mate.

will that be on just V+ receivers or on everything ie modems, V receivers, routers etc ?

Everything except routers.

the-cable-guy · 08-07-2010, 20:32

Quote:

Originally Posted by Masque

That will be for Ben to answer, I doubt routers would be included as we only offer a 2 year warranty on them.

thanks for the info mate.

---------- Post added at 21:32 ---------- Previous post was at 21:32 ----------

Quote:

Originally Posted by BenMcr

Everything except routers.

thanks mate.

amgard · 14-07-2010, 10:10

Quote:

Originally Posted by BenMcr

Everything except routers.

I don't understand, why not routers too?

I thought ALL equipment remained the property of VM, and is therefore VM's responsibility to dispose of in accordance with the WEEE directive.

BenMcr · 14-07-2010, 11:17

I think this is misconception of WEEE. There is no actual responsibility to collect equipment under WEEE if it's not being replaced by something else if the company is part of the Takeback scheme i.e. local recycling centres

So if you buy a Cooker from Currys, and then later on you don't want it anymore you wouldn't be able to force Currys to collect it as they would tell you to take it to the recycling centre

The only time there is usually a requirement to collect old items is where a company is replacing them. So if you buy a new cooker Currys will normall take the old one away

So Virgin will collect the equipment they can reuse easily.