Packet loss - online games unplayable

[giltirn]

Hi all,

I am a Virgin ADSL customer in Edinburgh. Tonight I have been experiencing severe packet loss that has made internet games unplayable. Here is a pingplotter plot
http://img690.imageshack.us/img690/5...stomerteli.png

The loss appears to start at the first hop, host82-14-174-1.not-set-yet.ntli.net

Any ideas what I can do about this?

Thanks

[Sephiroth]

Can we see the full PATHPING www.bbc.co.uk please? Partial information leads to even worse speculation as to problem than we already do!

[giltirn]

Hi Sephiroth, thanks for replying. My pathping result is:

F:\Documents and Settings\Giltirn>pathping www.bbc.co.uk

Tracing route to www-fmt.bbc.net.uk [212.58.244.143]
over a maximum of 30 hops:
0 minasmorgul [192.168.0.5]
1 192.168.0.1
2 host82-14-174-1.not-set-yet.ntli.net [82.14.174.1]
3 host82-14-172-17.not-set-yet.ntli.net [82.14.172.17]
4 host82-14-174-98.not-set-yet.ntli.net [82.14.174.98]
5 host82-14-174-97.not-set-yet.ntli.net [82.14.174.97]
6 manc-core-1a-ge-410-0.network.virginmedia.net [86.28.65.49]
7 manc-bb-1a-as0-0.network.virginmedia.net [213.105.175.1]
8 gfd-bb-b-ae1-0.network.virginmedia.net [213.105.175.146]
9 redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
10 212.58.239.249
11 212.58.238.149
12 212.58.239.62
13 212.58.251.43
14 fmt-vip04.telhc.bbc.co.uk [212.58.244.143]

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 minasmorgul [192.168.0.5]
17/ 100 = 17% |
1 1ms 17/ 100 = 17% 0/ 100 = 0% 192.168.0.1
1/ 100 = 1% |
2 11ms 19/ 100 = 19% 1/ 100 = 1% host82-14-174-1.not-set-yet.ntli.n
et [82.14.174.1]
0/ 100 = 0% |
3 10ms 18/ 100 = 18% 0/ 100 = 0% host82-14-172-17.not-set-yet.ntli.
net [82.14.172.17]
1/ 100 = 1% |
4 23ms 21/ 100 = 21% 2/ 100 = 2% host82-14-174-98.not-set-yet.ntli.
net [82.14.174.98]
0/ 100 = 0% |
5 16ms 19/ 100 = 19% 0/ 100 = 0% host82-14-174-97.not-set-yet.ntli.
net [82.14.174.97]
2/ 100 = 2% |
6 15ms 63/ 100 = 63% 42/ 100 = 42% manc-core-1a-ge-410-0.network.virg
inmedia.net [86.28.65.49]
0/ 100 = 0% |
7 23ms 22/ 100 = 22% 1/ 100 = 1% manc-bb-1a-as0-0.network.virginmed
ia.net [213.105.175.1]
0/ 100 = 0% |
8 27ms 22/ 100 = 22% 1/ 100 = 1% gfd-bb-b-ae1-0.network.virginmedia
.net [213.105.175.146]
0/ 100 = 0% |
9 25ms 21/ 100 = 21% 0/ 100 = 0% redb-ic-1-as0-0.network.virginmedi
a.net [62.253.185.78]
0/ 100 = 0% |
10 49ms 24/ 100 = 24% 3/ 100 = 3% 212.58.239.249
0/ 100 = 0% |
11 25ms 21/ 100 = 21% 0/ 100 = 0% 212.58.238.149
0/ 100 = 0% |
12 28ms 23/ 100 = 23% 2/ 100 = 2% 212.58.239.62
0/ 100 = 0% |
13 25ms 21/ 100 = 21% 0/ 100 = 0% 212.58.251.43
1/ 100 = 1% |
14 24ms 22/ 100 = 22% 0/ 100 = 0% fmt-vip04.telhc.bbc.co.uk [212.58.
244.143]

Trace complete.

Does this mean i'm losing packets at the router?

[Ignitionnet]

Yep - connecting over wireless by any chance?

[giltirn]

Hmm, no i have a wired connection to the router and currently there are no other devices attached. Ill try to restart the router.

[Ignitionnet]

Originally Posted by giltirn

Hmm, no i have a wired connection to the router and currently there are no other devices attached. Ill try to restart the router.

Try a different cable if you have one handy too, and maybe try a different port on the router.

[giltirn]

I have now tried restarting the computer and router, changing ports and changing wires. I'm still getting the 17% packet loss between the computer and router on pathping. Strangely I'm not seeing the freezes / lag on online games that I was getting earlier.