17-02-2010, 19:56
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#1
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Inactive
Join Date: Feb 2010
Posts: 2
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Damaged Green Cabinet
An artic lorry drove into the cabinet yesterday afternoon and ripped it off. The missus phoned the police as the lorry drove off without stopping. Police attended and tried to make it a bit safer by putting the cabinet back.
Checked our phone line and its dead as is the ladies next door.
My missus phoned VM up as I was away at work and despite explaining what had happened several times they still insisted it was a fault inside our house and booked an engineer to attend on Monday!
I phoned up today and after much explaining managed to get VM to listen. Will take upto 5 days for someone to come out and assess the damage! Great service considering the condition of the box (wires exposed) and probably the amount of people without a phone line!
[img]Download Failed (1)[/img]
[img]Download Failed (1)[/img]
[img]Download Failed (1)[/img]
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17-02-2010, 20:06
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#2
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: Damaged Green Cabinet
Moved to correct forum on OP's request
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18-02-2010, 00:46
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#3
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,866
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Re: Damaged Green Cabinet
Oh my goodness, what a mess. Looking at the the first of the photos it's a miracle that the lorry didn't go through the the wall and land on the houses below.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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18-02-2010, 01:08
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#4
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Inactive
Join Date: Jul 2007
Posts: 1,480
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Re: Damaged Green Cabinet
Wow! Eeeeek
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18-02-2010, 01:18
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#5
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Inactive
Join Date: Mar 2007
Posts: 4,931
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Re: Damaged Green Cabinet
Eeek, contact the telephony newsgroup and ensure it has been noted down
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19-02-2010, 08:58
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#6
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©Beam Software
Join Date: Jan 2004
Location: Teesside
Services: BB (200mbit), 1x V6, iPad, iPhone
Posts: 1,411
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Re: Damaged Green Cabinet
I'm surprised VM aren't acting quicker, won't all those shorted cables be causing problems elsewhere on the network? Anyway, Looks like a hell of a job to sort that mess out, good luck OP.
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19-02-2010, 13:42
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#7
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Damaged Green Cabinet
[QUOTE]
Quote:
Originally Posted by powerful_rogue
An artic lorry drove into the cabinet yesterday afternoon and ripped it off. The missus phoned the police as the lorry drove off without stopping. Police attended and tried to make it a bit safer by putting the cabinet back.
Checked our phone line and its dead as is the ladies next door.
My missus phoned VM up as I was away at work and despite explaining what had happened several times they still insisted it was a fault inside our house and booked an engineer to attend on Monday!
I phoned up today and after much explaining managed to get VM to listen. Will take upto 5 days for someone to come out and assess the damage! Great service considering the condition of the box (wires exposed) and probably the amount of people without a phone line!
QUOTE]
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This sort of damage will have set off a network alarm... have you still got loss of service powerful_rogue ?
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23-02-2010, 22:22
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#8
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Inactive
Join Date: Jan 2010
Location: Nottingham
Posts: 194
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Re: Damaged Green Cabinet
I would have let the tech come out, he would have passed it straight to networks and they would have been out straight away.
Saying that I am surprised that they aren't there already!
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24-02-2010, 10:09
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#9
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Inactive
Join Date: Jun 2003
Location: Belfast
Age: 49
Posts: 1,344
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Re: Damaged Green Cabinet
If enough people report it then it will get flagged as an 'outage'.
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25-02-2010, 01:00
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#10
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Inactive
Join Date: Aug 2004
Location: London
Posts: 1,267
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Re: Damaged Green Cabinet
I don't know about an outage, I'd be on the phone to them shouting rather loudly that they should realise when something's f00bared!!
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25-02-2010, 13:39
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#11
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 37
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
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Re: Damaged Green Cabinet
Quote:
Originally Posted by jrhnewark
I don't know about an outage, I'd be on the phone to them shouting rather loudly that they should realise when something's f00bared!!
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I hope that was deliberate irony in that statement.
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25-02-2010, 15:12
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#12
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Inactive
Join Date: Aug 2004
Location: London
Posts: 1,267
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Re: Damaged Green Cabinet
Quote:
Originally Posted by Turkey Machine
I hope that was deliberate irony in that statement. 
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As I say, very loudly!
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