[Merged] Technical Support via newsgroups is withdrawn. - Page 7

Gary L · 23-02-2010, 12:37

Quote:

Originally Posted by BenMcr

So you don't have any proof then

I didn't say I had. it was just logical thinking and reasoning.

Quote:

As I'm neither I can't comment.

You don't have to be blind to comment.
I just thought you might know from when you said The forums are much easier to find and user for general internet users.

there's a blind user that has expressed his disappointment with having to use a forum where before he could use the text based groups.

he mentions DDA.

Peter_ · 23-02-2010, 12:39

Quote:

Originally Posted by Gary L

You don't have to be blind to comment.
I just thought you might know from when you said The forums are much easier to find and user for general internet users.

there's a blind user that has expressed his disappointment with having to use a forum where before he could use the text based groups.

he mentions DDA.

He would have to complain about every single forum out there not just one.

Gary L · 23-02-2010, 12:44

Quote:

Originally Posted by Moldova

He would have to complain about every single forum out there not just one.

I think it affects him in the way that Virgin is his service. and the forum is part of that service.

just like their homepage and all subsequent pages are a service to him, and is subject to DDA because of customers with a disability.

BenMcr · 23-02-2010, 12:49

Quote:

Originally Posted by Gary L

I think it affects him in the way that Virgin is his service. and the forum is part of that service.

just like their homepage and all subsequent pages are a service to him, and is subject to DDA because of customers with a disability.

They are indeed. Doesn't mean though that he can't use them

The community forum is text based and has very few images -those that are have full ALT text. So even in a text browser it would still work.

dilli-theclaw · 23-02-2010, 12:51

Quote:

Originally Posted by Gary L

Are they blind / partially sighted user friendly?

Yes they are.

---------- Post added at 11:51 ---------- Previous post was at 11:49 ----------

Quote:

Originally Posted by BenMcr

They are indeed. Doesn't mean though that he can't use them

The community forum is text based and has very few images -those that are have full ALT text. So even in a text browser it would still work.

Indeed I have no problems with that forum and can use it just as well as this one.

Ignitionnet · 23-02-2010, 12:54

Sadly one huge reason to be rid of the newsgroups, easier to moderate posts and ban idiots in a forum environment. People happily talked to technical support with no courtesy and a chronic sense of 'entitlement' - they being somehow better than every other customer because they are on the newsgroups.

Gary L · 23-02-2010, 12:54

Quote:

Originally Posted by Thomas T

Yes they are.

He says

Quote:

Its actually debatably illegal under the dda as far as I can see, see my
other threads.

Do you know if that is the case with DDA?

Raistlin · 23-02-2010, 12:56

Quote:

Originally Posted by Ignitionnet

[...] easier to moderate posts and ban idiots in a forum environment. [...]

If only that were true

dilli-theclaw · 23-02-2010, 12:58

Quote:

Originally Posted by Gary L

He says

Do you know if that is the case with DDA?

I answered YOUR question - not his.

The question you asked was

'Are they blind / partially sighted user friendly?' - to which the reply was and still is yes they are.

As for the DDA I don't think it's worth the paper it's written on, but that is a discussion for another thread.

If you /really/ want to know a definitive answer I can certainly find out from the rnib for you although it will take couple of days.

Ignitionnet · 23-02-2010, 13:02

Quote:

Originally Posted by Rob M

If only that were true

OK, so some idiots keep coming back

It's all relative

Gary L · 23-02-2010, 13:03

Quote:

Originally Posted by Thomas T

I answered YOUR question - not his.

The question you asked was

'Are they blind / partially sighted user friendly?' - to which the reply was and still is yes they are.

I know. the other one was another different question.

Quote:

As for the DDA I don't think it's worth the paper it's written on, but that is a discussion for another thread.

If you /really/ want to know a definitive answer I can certainly find out from the rnib for you although it will take couple of days.

I wouldn't mind knowing. if you could please.

Digital Fanatic · 23-02-2010, 13:13

Quote:

Originally Posted by Gary L

That's you telling the staff to log in.

Why don't you update the page and tell everyone that it will be manned by support staff in March?

http://community.virginmedia.com/t5/...s-first/td-p/5

wow.. thats paranoia for you! hahahaha.. come on get real

Gary L · 23-02-2010, 13:16

Quote:

Originally Posted by Digital Fanatic

wow.. thats paranoia for you! hahahaha.. come on get real

I see you've all gone back to work now

Currently online: 21 members

Digital Fanatic · 23-02-2010, 14:10

Quote:

Originally Posted by Gary L

I see you've all gone back to work now

Currently online: 21 members

hahahaha

Peter_ · 23-02-2010, 14:24

Quote:

Originally Posted by Gary L

I think it affects him in the way that Virgin is his service. and the forum is part of that service.

just like their homepage and all subsequent pages are a service to him, and is subject to DDA because of customers with a disability.

He would have very little to complain about as the text is as clear on there as on other forums and no complaint would be upheld as otherwise we would all be using text only browsers.