[Merged] Technical Support via newsgroups is withdrawn. - Page 6

BenMcr · 23-02-2010, 08:44

Quote:

Originally Posted by BexTech

This is what happens sadly when people are angered, there has always been a few trolls around.

This really has angered a lot of people and upset a lot more.

I'm sorry but that's no excuse. I've just gone had a look at the posts that have been left and some of them are downright rude, patronising and are direct personal attacks on VM staff for no reason.

Quote:

Originally Posted by BexTech

Think it's the fact that the service is bit by bit being downgraded.

How is moving the support staff to the forums - which more pepople use than the newsgroups - a downgrade?

Gary L · 23-02-2010, 09:35

Quote:

Originally Posted by BenMcr

I'm sorry but that's no excuse. I've just gone had a look at the posts that have been left and some of them are downright rude, patronising and are direct personal attacks on VM staff for no reason.

I think the attacks are aimed at Alex Brown. there's a lot of people that don't like him.

Quote:

How is moving the support staff to the forums - which more pepople use than the newsgroups - a downgrade?

I think you'll find that it's more about losing the internal virgin discussion groups that most people are getting upset about.

to some people that is their life. they've been there since the early days. Virgin are taking away their life line if you like.

BenMcr · 23-02-2010, 09:48

Quote:

Originally Posted by Gary L

I think the attacks are aimed at Alex Brown. there's a lot of people that don't like him.

And that makes it all right does it?

Gary L · 23-02-2010, 10:06

Quote:

Originally Posted by BenMcr

And that makes it all right does it?

If it was Alex's decision or idea to close the groups and the server, then yes.
if it wasn't Alex's decision or idea to close the groups and the server, then a close yes.

Alex gets this abuse because he is seen as a liar and a traitor by the old school users. and they're just a bit upset at the moment.

Turkey Machine · 23-02-2010, 11:37

I noticed this in the newsgroup post:

"The usage of these community forums has now risen to the point where a
significantly higher number of customers are using them in preference
to using the Virgin Media newsgroups. As such we have decided to focus
our online technical support resource to assist customers via the
forums instead of the Virgin Media Newsgroups."

How much truth in that and how much of the Earth's salt is needed with that is up for debate.

BenMcr · 23-02-2010, 11:43

Can't see anything wrong with that statement. The forums are much easier to find and user for general internet users.

Gary L · 23-02-2010, 11:52

Quote:

Originally Posted by Turkey Machine

How much truth in that and how much of the Earth's salt is needed with that is up for debate.

Currently online: 15 members.

busy busy busy!

BenMcr · 23-02-2010, 12:08

Quote:

Originally Posted by Gary L

Currently online: 15 members.

busy busy busy!

Currently online: 27 members 71 guests

Gary L · 23-02-2010, 12:14

Quote:

Originally Posted by BenMcr

Currently online: 27 members 71 guests

That's you telling the staff to log in.

Why don't you update the page and tell everyone that it will be manned by support staff in March?

http://community.virginmedia.com/t5/...s-first/td-p/5

Peter_ · 23-02-2010, 12:16

Quote:

Originally Posted by BenMcr

Currently online: 27 members 71 guests

Which for a relatively new forum is very good when compared with the present statistics for this forum which has 82 members and 738 guests at present.

Gary L · 23-02-2010, 12:20

Quote:

Originally Posted by Moldova

Which for a relatively new forum is very good when compared with the present statistics for this forum which has 82 members and 738 guests at present.

You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

BenMcr · 23-02-2010, 12:21

Quote:

Originally Posted by Gary L

That's you telling the staff to log in.

Why don't you update the page and tell everyone that it will be manned by support staff in March?

http://community.virginmedia.com/t5/...s-first/td-p/5

I'm sure that would just cause a load of 'well why can't they do it' now type of threads

Quote:

Originally Posted by Gary L

You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

And your proof of that statement is where?

Gary L · 23-02-2010, 12:28

Quote:

Originally Posted by BenMcr

And your proof of that statement is where?

I'm just guessing at logic.

---------- Post added at 11:28 ---------- Previous post was at 11:25 ----------

Quote:

Originally Posted by BenMcr

The forums are much easier to find and user for general internet users.

Are they blind / partially sighted user friendly?

BenMcr · 23-02-2010, 12:32

Quote:

Originally Posted by Gary L

I'm just guessing at logic.

So you don't have any proof then

Quote:

Are they blind / partially sighted user friendly?

As I'm neither I can't comment about readability of web forums by screen reader software.

Peter_ · 23-02-2010, 12:34

Quote:

Originally Posted by Gary L

You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

As I said above for a relatively new forum that is not bad going, some of the more established forums would kill for that many people.