Virgin is the Best ISP - Page 4

Burt-Kwouk · 12-02-2010, 16:54

Never thought of checking out VM's own user forums!

Here's a thread for my area:

http://community.virginmedia.com/t5/...-18/td-p/14608

Sounds as though there might be an upgrade or some kind of fix happening in a couple of weeks time!?!?

The whole site is brimming with enraged broadband customers.
Warms the cockles of my heart!

Sephiroth · 12-02-2010, 18:24

Under the heading "PLYMOUTH AREA" in the VM 2md line support newsgroup, there is this transaction:

Doug wrote:
> The last 3 days we've been experiencing stupidly high packet loss,
> ping flucuation and generally ****-poor speeds.
> This seems to be mirroring a similar situation around November 2009-
> Is there any news on this?
>
> cheers Much,
> Dougie

Hi Doug,

We currently have an open issue of F001133563 for this issue. An upgrade
plan is currently in place and should be compelted by mid May.

Once resolved your speeds should be back to normal.

--
Kind Regards
xxxxxxx
VirginMedia Technical Support

Risco · 14-02-2010, 01:22

Quote:

Originally Posted by jazzward

Or these amazingly poor Latency stats

I think you lucky few, and you are a lucky few, should count your blessings.

Not the worst ISP but definatley a long way from the best and definately not good value for money.

I feel lucky

[img]Download Failed (1)[/img]

pip08456 · 14-02-2010, 01:45

Quote:

Originally Posted by Risco

I feel lucky

If you are feeling lucky, how should I feel?

darren.b · 14-02-2010, 02:47

Indeed, out of all the DSL ISPs, VM come out on top by a country mile. STM or not, no-one can provide even a quarter of what VM can provide in my area. So STM isn't an issue even if I wish to trigger it as most DSL providers can only pump 2, 2.5Mb to my humble home.

ping
[img]Download Failed (1)[/img]

speed
[img]Download Failed (1)[/img]

It has by-and-large always been this way for me. Only real issue has been the Motorola BSR issue which *touch wood* seems to be behaving itself of late.

Welshchris · 14-02-2010, 03:04

Quote:

Originally Posted by pip08456

It would also be interesting and informative to see what percentage of the customer base those rating numbers represent. VM have a much larger customer base than Be.

Phaps a good idea to get a representation of customers on here would be have a page where we can rate different things such as speed, reliability and tech support and phaps add a small note to why we scored the way we did.

Phaps the mods who have links with VM could also pass this info on and VM make take on board what customers think and maybe how they can improve.

---------- Post added at 02:04 ---------- Previous post was at 02:02 ----------

Quote:

Originally Posted by solcuerda

Indeed, out of all the DSL ISPs, VM come out on top by a country mile. STM or not, no-one can provide even a quarter of what VM can provide in my area. So STM isn't an issue even if I wish to trigger it as most DSL providers can only pump 2, 2.5Mb to my humble home.

ping

speed

It has by-and-large always been this way for me. Only real issue has been the Motorola BSR issue which *touch wood* seems to be behaving itself of late.

Glad urs is, Swansea is still playing up i was given ANOTHER!! Fault number earlier as they are performing more maintenance and upgrades to solve the issues which have been ongoing since August on the BSR here.

III · 14-02-2010, 03:22

Perhaps we could also have a:
Why have you just signed up for another 12 month contract on 50Mbit service when all you did was bitch about the service you were on. Why didn't you go elsewhere, section.

BTW:
Download Speed: 10340 kbps (1292.5 KB/sec ) Upload Speed: 1553 kbps (194.1 KB/sec )

ADSL, I'm meant to get 20Mbit download but I ain't bitchin because I can wait to get those unpaid for wares!

pip08456 · 14-02-2010, 04:09

Quote:

Originally Posted by Welshchris

Phaps a good idea to get a representation of customers on here would be have a page where we can rate different things such as speed, reliability and tech support and phaps add a small note to why we scored the way we did.

Phaps the mods who have links with VM could also pass this info on and VM make take on board what customers think and maybe how they can improve.

---------- Post added at 02:04 ---------- Previous post was at 02:02 ----------

Glad urs is, Swansea is still playing up i was given ANOTHER!! Fault number earlier as they are performing more maintenance and upgrades to solve the issues which have been ongoing since August on the BSR here.

Unfortunately Chris, a representation of customers on here would not be a true representation of VM's user base as by far the majority of visitors are people with problems. There are far more out there who are quite happy and have no problem at all.

Welshchris · 14-02-2010, 04:29

Quote:

Originally Posted by pip08456

Unfortunately Chris, a representation of customers on here would not be a true representation of VM's user base as by far the majority of visitors are people with problems. There are far more out there who are quite happy and have no problem at all.

i know that but its better than nothing at all, we will get a representation of atleast some wheather people are happy, not happy and what they want and dont want.

What it may show is in some areas for example what services people are happy with and what services people are unhappy with for example if i was to fill it in..
It would show i was happy with TV and Phone, Unhappy with internet because of its unreliability but speed is good now power levels are sorted.

It would also show i am not happy with support since they still havnt sorted the issue out on the BSR in Swansea even tho it was due to be done on dec 18th last year....

BUT!! my mate who lives in a Town a few miles away it would show that
He is happy with his TV and 20mb broadband but unhappy with his telephone has he has an ecco affect on it and sounds like he is shouting through a tunnel.

It would also show he would be unhappy with support as they claim theres no fault and have blamed his phone even though he has tried a different one.

So as u can see it would get different things from different areas that phaps virgin could take onboard.

**Maggy** · 14-02-2010, 11:11

Quote:

Originally Posted by Welshchris

Phaps a good idea to get a representation of customers on here would be have a page where we can rate different things such as speed, reliability and tech support and phaps add a small note to why we scored the way we did.

Phaps the mods who have links with VM could also pass this info on and VM make take on board what customers think and maybe how they can improve.

Well this moderator is more than happy with their service.However I know I'm in the minority at CF BUT I would never assume that this is the case out in the wider world.Such info would therefore be flawed.

You are of course free to visit one of the numerous sites that do such comparisons and offer up your experiences to them.

http://www.ispreview.co.uk/

14-02-2010, 11:31

Quote:

Originally Posted by Maggy J

Well this moderator is more than happy with their service.However I know I'm in the minority at CF BUT I would never assume that this is the case out in the wider world.Such info would therefore be flawed.

You are of course free to visit one of the numerous sites that do such comparisons and offer up your experiences to them.

http://www.ispreview.co.uk/

Thanks for that link Maggie. I might otherwise have missed VM's latest advertising ploy.

Peter_ · 14-02-2010, 12:46

I have no issues at all and my speed is fine.

Welshchris · 14-02-2010, 14:20

Quote:

Originally Posted by Maggy J

Well this moderator is more than happy with their service.However I know I'm in the minority at CF BUT I would never assume that this is the case out in the wider world.Such info would therefore be flawed.

You are of course free to visit one of the numerous sites that do such comparisons and offer up your experiences to them.

http://www.ispreview.co.uk/

For the most part so am i but i cant understand why they would allow such a problem thats affecting so many users on the swansea BSR to go on and on and on....

The problem started affecting users last August, the problem was meant to get fixed by Dec 18th thats the deadline Virgin had set motorolla last year and now ive been told this on the newsgroups...

"The issue you are experiencing is down to the current issue you you
mentioned with the BSR. Once fixed your connection should be fully
restored.

--
Kind Regards

VirginMedia Technical Support"

MovedGoalPosts · 14-02-2010, 14:56

Quote:

Originally Posted by Welshchris

For the most part so am i but i cant understand why they would allow such a problem thats affecting so many users on the swansea BSR to go on and on and on....

Why are you so surprised? Time after time after time we know the government gets it's IT procurement programmes wrong. It affects every sector of industry that uses IT. Why should Virgin Media be immune? If IT was perfect it wouldn't employ anywhere near so many people. Just because someone says there is an issue doesn't mean it can be easily fixed, even if deadlines are set and go.

Welshchris · 14-02-2010, 14:59

Rob but you would have thought though Motorolla have now had 3 attempts at coding to sort the issue, Virgin are having to pay out for monthly loss or degraded service to people left right and center, and this problem as far as im aware doesnt ONLY! arise in Swansea on their BSR so ive been told. You would have thought the ammount its costing them they would either give Motorolla a deadline to get what they paid for to work as they should or find something else that does the job.